Happy patients, hard to reach

The access gap in West and North London 2026

How many GP practices in West and North London have patients whose answers in the 2026 GP Patient Survey are clearly above the England average, but where access, appointments within two weeks and calls answered, is below England’s figure. We count them per area. We do not name them.

9 of the 13 areas have at least one, and 4 have none. Across the areas of West and North London, the share of practices in the gap runs from 0.0% to 6.7%.

Updated with GP Patient Survey (2026 survey), Appointments in General Practice (August 2026), Cloud Based Telephony Data in General Practice (August 2026)

What the gap means, and what it does not

The gap shows a gap in access, not that a practice is poor: the patients who get through are often very satisfied. It says nothing about the medical quality of care beyond what the survey and the appointment and phone data show, and it is no official status. NHS England’s appointment and phone data are official statistics in development, and practices record differently.

How the Practice Grade and its parts are worked out

The gap in West and North London: 16 of 505 practices (3.2%)

Counted among the practices with both parts: patients’ answers with a label, and an access figure in their grade. England’s access figure is 78.2. Areas A to Z.

Area	Practices with both parts	Happy patients, access below England	Share
Barnet	46	1	2.2%
Brent	55	3	5.5%
Camden	30	2	6.7%
Ealing	69	4	5.8%
Enfield	30	1	3.3%
Hammersmith and Fulham	28	1	3.6%
Haringey	33	0	0.0%
Harrow	28	1	3.6%
Hillingdon	44	1	2.3%
Hounslow	42	0	0.0%
Islington	30	0	0.0%
Kensington and Chelsea	31	2	6.5%
Westminster	36	0	0.0%

The access gap in West and North London 2026

The gap in West and North London: 16 of 505 practices (3.2%)

See also