Mid Devon · South West
Amicus Health
Amicus Health has a Practice Grade of 87.0 out of 100, based on 107 answers in the 2026 GP Patient Survey and NHS appointment data. That is 9.8 above the England average (77.2) and place 3 of 10 graded practices in Mid Devon. 76% of appointments took place within two weeks of booking (August 2026).
Updated with the 2026 GP Patient Survey · Appointments: August 2026
Practice Grade
Practice Grade
9.8 above the England average (77.2)
Based on 107 answers of 337 asked (32%)
Patients: cannot be told apart from the England average
The margin of error for patients’ answers reaches the England average, so the difference may come down to who happened to answer. How to read the margin of error.
Where Amicus Health sits among all practices in England
Combined from patient experience (93.6, from the GP Patient Survey) and access (71.3, from NHS appointment and phone data). How we grade.
Why this grade?
Two parts, each compared with England; the share says how much each part counts:
- Patient experience93.6 · weighs 70%
- Access71.3 · weighs 30%
Practice Grade: 87.0
At a glance
Flu vaccination in Devon, winter 2025 to 2026
79.5% of patients aged 65 and over registered with GP practices in Devon had a flu vaccine between 1 September 2025 and 28 February 2026 (186,957 of 235,066). England: 74.5%.
UKHSA publishes flu vaccine uptake for counties and unitary authorities, not for districts. These figures are for Devon, the county that Mid Devon is in.
| Who | Devon | England |
|---|---|---|
| Aged 65 and over186,957 of 235,066 | 79.5% | 74.5% |
| Under 65 in a clinical risk group61,949 of 129,733 | 47.8% | 40.6% |
| Pregnant women3,415 of 7,305 | 46.7% | 38.4% |
| Children aged 23,769 of 6,556 | 57.5% | 43.5% |
| Children aged 34,041 of 7,095 | 57.0% | 44.8% |
The counts follow the GP practice, not where people live. They include vaccinations given in GP practices, pharmacies and other places that are recorded in the GP record. 99.3% of practices sent data. UKHSA says the number counted as pregnant may be too high, so uptake among pregnant women is probably understated.
This card shows flu only. We have not found local authority figures for last winter’s COVID-19 vaccination from UKHSA.
Source: UK Health Security Agency, Seasonal influenza vaccine uptake in GP patients: winter season 2025 to 2026 (final data, published 28 May 2026). Open Government Licence v3.0.
What patients say
The share of patients who gave a positive answer, from the 2026 GP Patient Survey. The tick is England.
The wider the line around the dot, the less certain the figure, usually because fewer people answered. Read more about the method.
- Overall experience107 answers93.6%
England: 76.7%
- Contacting the practice104 answers90.0%
England: 72.6%
- Being listened to105 answers97.0%
England: 87.1%
- Confidence and trust104 answers99.5%
England: 92.7%
- Needs met104 answers94.8%
England: 90.2%
- Wait for an appointment97 answers78.3%
England: 69.3%
Patients' answers, question by question
Every question from the 2026 GP Patient Survey that we show. None of them except overall experience is part of the grade.
Contacting the practice
Contacting the practice: patients describing their experience of contacting the practice as good
90.0%104 answers
Getting through on the phone: patients saying it is easy to contact the practice on the phone
64.2%101 answers
Reception and admin team: patients saying the reception and administrative team is helpful
99.4%105 answers
Knowing the next step: patients who knew what the next step would be after contacting the practice
92.7%103 answers
Seeing the same person
Having a preferred professional: patients who have a healthcare professional they prefer to see or speak to
33.2%105 answers
Seeing your preferred professional: patients with a preferred healthcare professional who see or speak to them always, almost always or a lot of the time
56.3%34 answers
Your last appointment
Wait for an appointment: patients who felt the wait for their last appointment was about right
78.3%97 answers
Being listened to: patients saying the healthcare professional was good at listening to them
97.0%105 answers
Care and concern: patients saying the healthcare professional was good at treating them with care and concern
96.5%106 answers
Confidence and trust: patients who had confidence and trust in the healthcare professional
99.5%104 answers
Involvement in decisions: patients saying they were involved as much as they wanted in decisions about their care
97.6%98 answers
Needs met: patients saying their needs were met at their last appointment
94.8%104 answers
Appointments
- Within two weeks of booking
- 76.0% (August 2026, 5,274 appointments)
- Calls answered
- 66.4% (August 2026, 10,256 calls)
- England
- 87.7% within two weeks, 68.6% of calls answered
Month by month
The appointment part of the Practice Grade, month by month over the past year: the share of appointments that took place within two weeks of booking. The scale runs from 0 to 100%. A month without a figure is left empty, and we never fill it in.
| Month | Share |
|---|---|
| September 2025 | 80.7% |
| October 2025 | 87.8% |
| November 2025 | 79.5% |
| December 2025 | 83.9% |
| January 2026 | 80.5% |
| February 2026 | 79.2% |
| March 2026 | 75.9% |
| April 2026 | 68.5% |
| May 2026 | 76.1% |
| June 2026 | 74.6% |
| July 2026 | 78.9% |
| August 2026 | 76.0% |
76.0% in August 2026 (5,274 appointments). The same month, England as a whole had 87.7%.
Source: Appointments in General Practice, NHS England. Not a separate grade: the grade uses the latest month, as shown with the grade.
Time from booking to appointment
Routine appointments
Booked in advance for a problem that is not urgent.
- Within 7 days of booking
- 32.2%
- Within 14 days of booking
- 48.6%
- More than 28 days after booking
- 6.8%
- Appointments counted
- 2,415
Urgent (acute) appointments
Recorded by the practice as needing attention on the same day.
- Took place on the day it was booked
- 92.3%
- Within 7 days of booking
- 98.4%
- Appointments counted
- 2,755
These are the general consultations in August 2026, with any member of staff, by how many days passed between booking and the appointment. They are not how long a patient waited after first getting in touch: a routine appointment is often booked ahead on purpose, or on a date the patient chose. Planned clinics, triage calls, medication reviews and similar are left out, and so are appointments with no recorded booking date. The practice, not NHS England, decides whether an appointment is routine or acute.
NHS England publishes these figures as official statistics in development, and its own national figures use the same split: urgent appointments on the day of booking, and routine ones within 7 and 14 days. Practices record appointments in different ways, so we show no England figure beside these monthly figures. The grade uses a wider count, NHS England’s own measure of appointments within two weeks, shown with the grade above.
Source: NHS England, Appointments in General Practice, August 2026.
Do they look after you?
Do you see the same person?
Seeing your preferred professional: 56.3% (England 41.9%), 34 answers.
Can you get through?
Getting through on the phone: 64.2% (England 56.9%), 101 answers.
Calls answered by the practice: 66.4% (August 2026), from NHS phone data.
Are you listened to?
Being listened to: 97.0% (England 87.1%), 105 answers.
Needs met: 94.8% (England 90.2%), 104 answers.
Contact and location
Not part of the gradeLocation
Clare House Surgery, Newport Street, Tiverton, EX16 6NJShow on a mapPrimary care network: Tiverton PCN. This practice’s NHS page (opening times, website and how to book). Find a GP on the NHS website
Source: NHS England Organisation Data Service, 20 October 2026.
Trend 2024–2026
The result held steady 2024–2026.
From the GP Patient Survey. Ipsos redesigned the survey in 2024 and started a new series, so earlier years are not shown and not compared. The trend follows question 32, the share of patients who describe the practice as good (the survey part of the Practice Grade); years without a result are left blank. England as a whole: 73.9% in 2024, 75.4% in 2025 and 76.7% in 2026. Small ups and downs that could just as well reflect who happened to respond count as unchanged, not as a change.
Overall experience (question 32)
Unchanged 2024–2026 · 3 surveys93.62024: 89.82026
Who answered
- Questionnaires returned
- 107
- Questionnaires sent
- 337
- Response rate
- 31.8%
The survey is sent to a random sample of registered patients aged 16 and over. Some questions are answered by fewer people than others, which is why each question has its own number of answers.
Independent: no one can pay to change a result, a label or what is shown, and the site has no ties to GP practices, other care providers or public authorities. The grade uses open data only: the 2026 GP Patient Survey and NHS England’s appointment and phone data. Who runs the site.
Below are facts and context. None of it is part of the Practice Grade.
About the practice
Not part of the grade
- CQC rating
- Outstanding (published 2025-02-28)
- Registered patients
- 18,681 (1 October 2026)
- Primary care network
- Tiverton PCN
Registered patients
How many patients were registered with the practice on 1 October each year, and how old they are.
- Since October 2019
- +2,832 (+18%) (15,849 then)
- Aged 0 to 14
- 14 in 100 (England 16, Mid Devon 15)
- Aged 15 to 44
- 34 in 100 (England 41, Mid Devon 32)
- Aged 45 to 64
- 26 in 100 (England 25, Mid Devon 27)
- Aged 65 to 79
- 18 in 100 (England 13, Mid Devon 19)
- Aged 80 or over
- 8 in 100 (England 5, Mid Devon 8)
A patient counts where they are registered, wherever they live. Lists grow when practices merge or new homes are built nearby, and get smaller when NHS England removes people who have moved away or died but were still on the list: NHS England says the fall of 105,684 patients in England in October 2026 came from that work. Mid Devon is the same count over every practice there. Source: NHS England, Patients Registered at a GP Practice, each October from 2019 to 2026.
Where patients live
Patients here live in areas more deprived than most of England (decile 4 of 10).
- Deprivation decile
- 4 of 10 (1 is the most deprived tenth of England’s neighbourhoods, 10 the least)
- Deprivation index
- 22.1 (England 21.8; a higher figure is more deprived)
This describes the neighbourhoods where the practice’s registered patients live, not any one patient, and it says nothing about the care the practice gives. It is context and is not part of the grade. The figure is the IMD 2025 index of each neighbourhood, averaged over the practice’s patients, so a practice with patients from many neighbourhoods lands nearer the middle. It cannot be compared with the 2019 figures. Source: Ministry of Housing, Communities and Local Government, English Indices of Deprivation 2025, averaged for each practice by the Office for Health Improvement and Disparities (Fingertips).
Appointments
- Appointments in August 2026
- 8,145
- Booked for the same day
- 42.8%
- Face to face
- 61.7%
All appointments in the practice’s appointment book that month, with any member of staff, whether the patient attended or not. “Same day” means the appointment took place on the day it was booked; it is not a waiting time, and NHS England says it cannot measure demand on its own. “Face to face” is how the practice recorded the appointment; the rest were by phone, video, online or home visit. Both shares leave out appointments where this was not recorded.
NHS England publishes these figures as official statistics in development. Practices record appointments in different ways, and some activity, such as some appointments run by the primary care network, is not included, so NHS England says the figures do not give a complete view of a practice’s work.
Source: NHS England, Appointments in General Practice, August 2026.
GPs, nurses and other staff
- Full-time GPs per 1,000 patients
- 1.34 (England 0.63, Mid Devon 0.92)
- Full-time nurses per 1,000 patients
- 0.24 (England 0.26, Mid Devon 0.38)
- Other full-time clinical staff per 1,000 patients
- 0.18 (England 0.28, Mid Devon 0.55)
- All GPs
- 25.1 full-time equivalent
- Qualified permanent GPs
- 13.8 full-time equivalent
- Registered patients per permanent GP
- 1,357
Full-time equivalent adds up the hours staff work, so two GPs working half the week count as one. The figures per 1,000 patients are our own calculation from the same NHS England file: the full-time equivalent divided by the registered patients, times 1,000. GPs include GPs in training and locums. Other clinical staff are those employed by the practice who see patients, such as pharmacists, healthcare assistants and physiotherapists; staff employed by the primary care network instead of the practice are not counted. Mid Devon and England are the same calculation over every practice there. Qualified permanent GPs leave out GPs in training and locums. Patients per permanent GP is our own calculation, not an NHS England figure: registered patients divided by the full-time equivalent of qualified permanent GPs. It does not count work done by locums, GPs in training, nurses, pharmacists or other staff.
Source: NHS England, General Practice Workforce, August 2026.
Friends and Family Test
NHS England’s figures for June 2026 have no results for this practice.
The test asks patients about their overall experience of the practice. NHS England says it is not meant for comparing practices: each practice chooses how to collect answers, anyone who uses the practice can answer (there is no random sample), and the results are not adjusted for differences between patients.
Source: NHS England, Friends and Family Test, GP practices, June 2026.
Diabetes, blood pressure, asthma and COPD
Not part of our grade
How many in 100 of the practice’s patients with each condition had the check or reached the level the guidelines aim for in 2025-26 (1 April to 31 March), from NHS England’s Quality and Outcomes Framework (QOF). The figures describe how care is recorded and followed up, not how good the care is for any one patient, and they are not part of our grade.
Diabetes
- Blood sugar (HbA1c) at 58 mmol/mol or lower
- 55 in 100 (968 patients, England 61, Mid Devon 59)
- Blood pressure at 140/90 or lower
- 63 in 100 (877 patients, England 79, Mid Devon 76)
- Feet checked in the last 12 months
- 78 in 100 (1,306 patients, England 79, Mid Devon 80)
High blood pressure
- Blood pressure at 140/90 or lower, aged 79 or under
- 59 in 100 (2,468 patients, England 72, Mid Devon 70)
- Blood pressure at 150/90 or lower, aged 80 or over
- 76 in 100 (871 patients, England 84, Mid Devon 83)
Asthma
- Asthma review with a written action plan in the last 12 months
- 57 in 100 (1,294 patients, England 68, Mid Devon 64)
COPD (chronic obstructive pulmonary disease)
- COPD review in the last 12 months
- 66 in 100 (432 patients, England 77, Mid Devon 74)
Patients are everyone on the practice’s register for the condition in the group the row names, including those the practice left out of its QOF target for personalised care reasons, such as someone who chose not to have the check. So a figure can be lower than the achievement the practice reports. With fewer than 10 patients in a group the row says the patients are too few instead. Mid Devon and England are the same calculation over every practice there. None of the figures is adjusted for how old or how unwell a practice’s patients are.
Source: NHS England, Quality and Outcomes Framework, 2025-26, indicators DM020, DM036, DM012, HYP008, HYP009, AST007 and COPD010. Open Government Licence v3.0.
Vaccinations and screening
Not part of our grade
How many of the practice’s patients in each group had childhood vaccinations or cervical screening, from NHS England’s Quality and Outcomes Framework (QOF) for 2025-26. These figures are not part of our grade. We show them as published and make no comparison between practices.
Childhood vaccinations
Babies at 8 months
Babies who had at least 3 doses of a vaccine against diphtheria, tetanus and whooping cough before they were 8 months old.
91.3% (116 of 127). England: 88.7%.
Children at 18 months
Children who had at least 1 dose of the MMR vaccine (measles, mumps and rubella) between 12 and 18 months old.
88.7% (133 of 150). England: 85.6%.
Children at 5 years
Children who had the pre-school booster (diphtheria, tetanus, whooping cough and polio) and at least 2 doses of MMR between the ages of 1 and 5.
89.6% (146 of 163). England: 83.4%.
Cervical screening
Women aged 25 to 49
Women eligible for cervical screening with an adequate test recorded in the last 3 years and 6 months.
70.3% (1,826 of 2,596). England: 66.3%.
Women aged 50 to 64
Women eligible for cervical screening with an adequate test recorded in the last 5 years and 6 months.
77.2% (1,338 of 1,733). England: 75.4%.
The period is 1 April 2025 to 31 March 2026: the children who reached the age in that year, and the women aged 25 to 64 at its end. Each figure is the number of patients with the vaccine or test recorded, out of everyone eligible. Eligible includes patients the practice has left out of the QOF target for personalised care reasons, for example someone who chose not to have it after talking it through, or who did not reply to invitations, so the percentage can be lower than the QOF achievement figure the practice reports. England is the same calculation over every practice.
The numbers are what the practice has on record. A vaccine or test given elsewhere only counts once it reaches that record. Every eligible patient is counted, so there is no survey margin of error, but when only a few patients are eligible one patient more or less moves the percentage a lot.
Source: NHS England, Quality and Outcomes Framework, 2025-26, indicators VI001 to VI003, CS005 and CS006.
Antibiotic prescribing
Not part of our grade
How much this practice prescribes antibiotics, and which ones, from NHS Business Services Authority prescribing data. Public health bodies aim to cut unnecessary antibiotic use because it helps bacteria become resistant to the drugs, but a figure cannot tell you whether any one prescription was needed. These figures are not part of our grade.
How much
- Antibiotic items per STAR-PU
- 0.74 (8,345 items, April 2025 to March 2026, England 0.74, Mid Devon 0.76)
Which antibiotics
From September 2025 to August 2026.
- Broad-spectrum antibiotics
- 7 in 100 items (of 8,335 antibiotic items, England 8, Mid Devon 7)
- Nitrofurantoin for urine infections
- 80 in 100 items (of 1,683 nitrofurantoin and trimethoprim items, England 70, Mid Devon 74)
One item is one antibiotic on a prescription. STAR-PU weights the practice’s list by age and sex, so practices with older or younger patients can be set side by side; it does not allow for illness, so a practice whose patients have more infections or other conditions can prescribe more for good reasons. Broad-spectrum antibiotics are co-amoxiclav, cephalosporins and quinolones, which kill many kinds of bacteria and are kept for when others will not do. For most urine infections NICE’s first choice is nitrofurantoin or, when the risk of resistance is low, trimethoprim. NHS England has asked practices to favour nitrofurantoin, because the bacteria behind urine infections resist trimethoprim more often; the row shows how many of the two were nitrofurantoin. Mid Devon and England are the same calculation over every practice there. Only items prescribed by the practice and dispensed in the community are counted.
Source: NHS Business Services Authority, English Prescribing Dataset, September 2025 to August 2026. Items per STAR-PU: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from the same NHS Business Services Authority data, April 2025 to March 2026. Open Government Licence v3.0.
What we cannot measure
- The quality of the treatment itself: open data shows how patients describe their practice and how soon appointments take place, not clinical outcomes.
- One doctor or nurse: the figures are for the whole practice.
- Whether the practice can take you: that depends on its boundary and its list, which the practice decides.
- This year’s changes: the survey ran in early 2026, and a new team or system since then is not in the figures.
Questions to ask the practice (3)
This does not show in the figures, but you can ask the practice yourself before you register.
- Does my address fall inside your boundary, and are you taking new patients?
- How do I book an appointment, and how soon can I usually see someone?
- Can I ask to see the same GP or nurse each time?
Other GP practices in Mid Devon
Practices serving similar patients in Devon
Practices in the same integrated care board with a similar deprivation decile (the same or the next one) and a list of about the same size, highest grade first, five at most. Only practices with a label are named, and the order is not a ranking: neighbouring grades are often within the margin of error.
- Axminster Medical Practice
Practice Grade 90.3 (likely range 84.2 to 93.5, 122 answers), decile 5, 12,640 patients - Wooda Surgery
Practice Grade 90.0 (likely range 84.7 to 92.0, 113 answers), decile 4, 9,926 patients - Northam Surgery
Practice Grade 88.3 (likely range 78.2 to 93.4, 106 answers), decile 5, 13,268 patients - Brannam Medical Centre
Practice Grade 87.8 (likely range 72.1 to 93.0, 96 answers), decile 4, 19,489 patients - Chilcote Practice
Practice Grade 87.2 (likely range 78.2 to 91.0, 124 answers), decile 3, 16,133 patients
Similar GP practices in South West
GP practices in the region with the nearest grade, in other areas.
- Amicus Health - Mid Devon Sites Practice Grade 87.0
- Cam & Uley Family Practice Practice Grade 87.0
- Quedgeley Medical Centre Practice Grade 87.0
- Trowbridge Health Centre Practice Grade 87.0
- West Somerset Healthcare Practice Grade 87.0
- Grove House Surgery Practice Grade 86.9
Common questions
How good is Amicus Health?
Amicus Health has a Practice Grade of 87.0 out of 100, 9.8 above the England average (77.2), from 107 answers in the 2026 GP Patient Survey and NHS appointment data. The margin of error for patients’ answers reaches the England average, so the difference may come down to who happened to answer.
How soon can I get an appointment at Amicus Health?
In August 2026, 76% of appointments at Amicus Health took place within two weeks of booking. Time from booking is not the whole wait, and practices record appointments in different ways.
How do I register with Amicus Health?
Check that your address is inside the practice’s boundary, then register online, in the NHS App or on a paper form at the practice. You do not need to tell your current practice.
2026 GP Patient Survey: https://www.gp-patient.co.uk/
2024 GP Patient Survey: https://www.gp-patient.co.uk/
2025 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains OS data © Crown copyright and database right 2026
Contains Royal Mail data © Royal Mail copyright and database right 2026
Source: Office for National Statistics licensed under the Open Government Licence v.3.0
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Deprivation: English Indices of Deprivation 2025 (Ministry of Housing, Communities and Local Government), averaged for each practice's patients by the Office for Health Improvement and Disparities (Fingertips).
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
Contains information from the NHS Business Services Authority, English Prescribing Dataset, licensed under the Open Government Licence v3.0.
All sources and licences
Practice code (ODS): L83085