Compare GP practices side by side
Spencer St Surgery and Carlisle Healthcare cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look, so a bigger number alone never gets a mark here. How we grade.
| Measure | Spencer St SurgeryCA1 1BP× | Carlisle HealthcareCA1 3UB× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.6likely range 77.0 to 92.3115 survey answers | 73.4likely range 37.7 to 85.5108 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 89.4%likely range 74.4% to 96.1%, 115 answers | 80.2%likely range 29.3% to 97.5%, 108 answers |
| Access (mean of the two below) | 83.1%likely range 80.0% to 85.8%Clearly higher | 57.3%likely range 54.0% to 60.5% |
| Appointments within two weeks of booking | 91.4%likely range 88.7% to 93.5%, 8,080 appointmentsClearly higher | 66.8%likely range 63.5% to 70.0%, 12,333 appointments |
| Calls answered by the practice | 74.8%likely range 69.2% to 79.7%, 5,410 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 74.7%likely range 56.7% to 87.0%, 102 answers | 50.8%likely range 12.0% to 88.7%, 95 answers |
| Reception and admin team | 91.8%likely range 76.9% to 97.4%, 109 answers | 89.3%likely range 34.6% to 99.2%, 102 answers |
| Having a preferred professional | 31.9%likely range 18.5% to 49.1%, 114 answers | 22.2%likely range 3.0% to 72.4%, 107 answers |
| Seeing your preferred professional | 57.0%likely range 28.3% to 81.7%, 35 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 93.6%likely range 79.5% to 98.2%, 110 answers | 84.6%likely range 31.8% to 98.5%, 105 answers |
| Contacting the practice | 88.3%likely range 72.8% to 95.5%, 112 answers | 75.9%likely range 26.4% to 96.5%, 107 answers |
| Wait for an appointment | 86.6%likely range 69.8% to 94.7%, 102 answers | 71.4%likely range 22.0% to 95.7%, 95 answers |
| Being listened to | 96.2%likely range 83.1% to 99.2%, 111 answers | 90.0%likely range 35.7% to 99.3%, 105 answers |
| Care and concern | 96.2%likely range 83.0% to 99.2%, 110 answers | 92.2%likely range 37.2% to 99.6%, 104 answers |
| Confidence and trust | 97.7%likely range 85.3% to 99.7%, 109 answers | 91.9%likely range 36.3% to 99.6%, 101 answers |
| Involvement in decisions | 93.7%likely range 78.8% to 98.4%, 102 answers | 93.4%likely range 35.8% to 99.7%, 94 answers |
| Needs met | 95.9%likely range 82.6% to 99.1%, 111 answers | 88.6%likely range 34.1% to 99.2%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.0%likely range 85.0% to 95.9%, 100 patients | 91.1%likely range 87.8% to 93.5%, 381 patients |
| Children at 18 months | 91.5%likely range 85.0% to 95.3%, 117 patients | 91.8%likely range 88.6% to 94.1%, 400 patients |
| Children at 5 years | 93.1%likely range 87.5% to 96.3%, 131 patients | 91.6%likely range 88.4% to 93.9%, 392 patients |
| Women aged 25 to 49 | 75.5%likely range 73.7% to 77.2%, 2,259 patients | 75.5%likely range 74.4% to 76.5%, 6,509 patients |
| Women aged 50 to 64 | 77.2%likely range 74.8% to 79.5%, 1,224 patients | 79.6%likely range 78.2% to 80.8%, 3,647 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 13,722August 2026 | 41,016August 2026 |
| Primary care network | Carlisle Healthcare PCN | Carlisle Healthcare PCN |
| Phone | 01228 529171 | 01228 588121 |
| Friends and Family Test (its own feedback) | 100.0% good or very good50 answers, June 2026 | 95.0% good or very good200 answers, June 2026 |
| Appointments (one month) | 8,763 in August 2026Same day 72.4%; face to face 28.0% | 17,829 in August 2026Same day 26.1%; face to face 66.0% |
| Antibiotic items per STAR-PU (one year) | 0.81England 0.74, April 2025 to March 2026 | 0.96England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.9 qualified permanent9.9 including trainees and locums1,994 patients per permanent GP | 18.7 qualified permanent25.1 including trainees and locums2,193 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
2026 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences