Cumberland · Compare
Carlisle Healthcare vs Spencer St Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Carlisle Healthcare and Spencer St Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Carlisle HealthcareCA1 3UB | Spencer St SurgeryCA1 1BP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 73.4likely range 37.7 to 85.5108 survey answers | 87.6likely range 77.0 to 92.3115 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 80.2%likely range 29.3% to 97.5%, 108 answers | 89.4%likely range 74.4% to 96.1%, 115 answers |
| Access (mean of the two below) | 57.3%likely range 54.0% to 60.5% | 83.1%likely range 80.0% to 85.8%Clearly higher |
| Appointments within two weeks of booking | 66.8%likely range 63.5% to 70.0%, 12,333 appointments | 91.4%likely range 88.7% to 93.5%, 8,080 appointmentsClearly higher |
| Calls answered by the practice | Not in the grade: no phone data | 74.8%likely range 69.2% to 79.7%, 5,410 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 50.8%likely range 12.0% to 88.7%, 95 answers | 74.7%likely range 56.7% to 87.0%, 102 answers |
| Reception and admin team | 89.3%likely range 34.6% to 99.2%, 102 answers | 91.8%likely range 76.9% to 97.4%, 109 answers |
| Having a preferred professional | 22.2%likely range 3.0% to 72.4%, 107 answers | 31.9%likely range 18.5% to 49.1%, 114 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 57.0%likely range 28.3% to 81.7%, 35 answers |
| Knowing the next step | 84.6%likely range 31.8% to 98.5%, 105 answers | 93.6%likely range 79.5% to 98.2%, 110 answers |
| Contacting the practice | 75.9%likely range 26.4% to 96.5%, 107 answers | 88.3%likely range 72.8% to 95.5%, 112 answers |
| Wait for an appointment | 71.4%likely range 22.0% to 95.7%, 95 answers | 86.6%likely range 69.8% to 94.7%, 102 answers |
| Being listened to | 90.0%likely range 35.7% to 99.3%, 105 answers | 96.2%likely range 83.1% to 99.2%, 111 answers |
| Care and concern | 92.2%likely range 37.2% to 99.6%, 104 answers | 96.2%likely range 83.0% to 99.2%, 110 answers |
| Confidence and trust | 91.9%likely range 36.3% to 99.6%, 101 answers | 97.7%likely range 85.3% to 99.7%, 109 answers |
| Involvement in decisions | 93.4%likely range 35.8% to 99.7%, 94 answers | 93.7%likely range 78.8% to 98.4%, 102 answers |
| Needs met | 88.6%likely range 34.1% to 99.2%, 102 answers | 95.9%likely range 82.6% to 99.1%, 111 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.1%likely range 87.8% to 93.5%, 381 patients | 92.0%likely range 85.0% to 95.9%, 100 patients |
| Children at 18 months | 91.8%likely range 88.6% to 94.1%, 400 patients | 91.5%likely range 85.0% to 95.3%, 117 patients |
| Children at 5 years | 91.6%likely range 88.4% to 93.9%, 392 patients | 93.1%likely range 87.5% to 96.3%, 131 patients |
| Women aged 25 to 49 | 75.5%likely range 74.4% to 76.5%, 6,509 patients | 75.5%likely range 73.7% to 77.2%, 2,259 patients |
| Women aged 50 to 64 | 79.6%likely range 78.2% to 80.8%, 3,647 patients | 77.2%likely range 74.8% to 79.5%, 1,224 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 41,016August 2026 | 13,722August 2026 |
| Primary care network | Carlisle Healthcare PCN | Carlisle Healthcare PCN |
| Phone | 01228 588121 | 01228 529171 |
| Friends and Family Test (its own feedback) | 95.0% good or very good200 answers, June 2026 | 100.0% good or very good50 answers, June 2026 |
| Appointments (one month) | 17,829 in August 2026Same day 26.1%; face to face 66.0% | 8,763 in August 2026Same day 72.4%; face to face 28.0% |
| Antibiotic items per STAR-PU (one year) | 0.96England 0.74, April 2025 to March 2026 | 0.81England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 18.7 qualified permanent25.1 including trainees and locums2,193 patients per permanent GP | 6.9 qualified permanent9.9 including trainees and locums1,994 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.