Compare GP practices side by side
London Road Surgery and Robert Frew Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look, so a bigger number alone never gets a mark here. How we grade.
| Measure | London Road SurgerySS12 0AA× | Robert Frew Medical CentreSS12 9NR× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.3likely range 62.4 to 89.589 survey answers | 78.0likely range 64.4 to 86.4119 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 79.8%likely range 54.2% to 92.9%, 89 answers | 78.1%likely range 58.7% to 90.0%, 119 answers |
| Access (mean of the two below) | 81.4%likely range 77.4% to 84.5% | 77.7%likely range 74.6% to 80.5% |
| Appointments within two weeks of booking | 86.8%likely range 81.4% to 90.8%, 3,100 appointments | 96.0%likely range 93.8% to 97.5%, 7,016 appointmentsClearly higher |
| Calls answered by the practice | 75.9%likely range 70.1% to 80.8%, 5,075 callsClearly higher | 59.2%likely range 53.4% to 64.7%, 5,980 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 37.8%likely range 17.5% to 63.4%, 83 answers | 53.3%likely range 33.8% to 71.8%, 110 answers |
| Reception and admin team | 80.4%likely range 54.6% to 93.4%, 87 answers | 84.5%likely range 65.4% to 94.0%, 115 answers |
| Having a preferred professional | 49.1%likely range 26.3% to 72.2%, 88 answers | 28.3%likely range 14.4% to 48.1%, 118 answers |
| Seeing your preferred professional | 22.1%likely range 5.0% to 60.2%, 40 answers | 38.5%likely range 13.4% to 71.7%, 36 answers |
| Knowing the next step | 70.3%likely range 44.1% to 87.7%, 84 answers | 87.6%likely range 69.0% to 95.8%, 114 answers |
| Contacting the practice | 61.8%likely range 36.9% to 81.8%, 88 answers | 85.1%likely range 66.3% to 94.3%, 117 answers |
| Wait for an appointment | 70.0%likely range 43.5% to 87.6%, 82 answers | 63.0%likely range 41.9% to 80.0%, 102 answers |
| Being listened to | 88.6%likely range 63.7% to 97.2%, 87 answers | 84.8%likely range 65.9% to 94.1%, 117 answers |
| Care and concern | 85.0%likely range 59.5% to 95.6%, 87 answers | 84.3%likely range 65.3% to 93.8%, 117 answers |
| Confidence and trust | 92.9%likely range 68.9% to 98.7%, 87 answers | 96.4%likely range 80.6% to 99.4%, 117 answers |
| Involvement in decisions | 88.8%likely range 63.8% to 97.3%, 87 answers | 91.6%likely range 73.2% to 97.7%, 108 answers |
| Needs met | 89.8%likely range 65.3% to 97.7%, 88 answers | 98.0%likely range 82.8% to 99.8%, 115 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.9%likely range 89.8% to 97.5%, 136 patients | 90.7%likely range 84.9% to 94.4%, 150 patients |
| Children at 18 months | 87.1%likely range 81.3% to 91.3%, 171 patients | 91.9%likely range 86.6% to 95.2%, 160 patients |
| Children at 5 years | 90.0%likely range 84.6% to 93.7%, 170 patients | 88.4%likely range 82.7% to 92.3%, 172 patients |
| Women aged 25 to 49 | 78.1%likely range 76.4% to 79.8%, 2,370 patients | 74.7%likely range 73.1% to 76.3%, 2,858 patients |
| Women aged 50 to 64 | 80.3%likely range 77.9% to 82.4%, 1,180 patients | 80.6%likely range 78.7% to 82.4%, 1,731 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,442August 2026 | 18,210August 2026 |
| Primary care network | Wickford PCN | Wickford PCN |
| Phone | 01268 765533 | 01268 209229 |
| Friends and Family Test (its own feedback) | 92.2% good or very good115 answers, June 2026 | 93.5% good or very good31 answers, June 2026 |
| Appointments (one month) | 3,747 in August 2026Same day 40.1%; face to face 92.5% | 11,985 in August 2026Same day 61.1%; face to face 59.9% |
| Antibiotic items per STAR-PU (one year) | 0.87England 0.74, April 2025 to March 2026 | 0.79England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.4 qualified permanent5.4 including trainees and locums2,682 patients per permanent GP | 6.9 qualified permanent12.0 including trainees and locums2,647 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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2026 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences