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Robert Frew Medical Centre vs London Road Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Robert Frew Medical Centre and London Road Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Robert Frew Medical CentreSS12 9NR | London Road SurgerySS12 0AA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.0likely range 64.4 to 86.4119 survey answers | 80.3likely range 62.4 to 89.589 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 78.1%likely range 58.7% to 90.0%, 119 answers | 79.8%likely range 54.2% to 92.9%, 89 answers |
| Access (mean of the two below) | 77.7%likely range 74.6% to 80.5% | 81.4%likely range 77.4% to 84.5% |
| Appointments within two weeks of booking | 96.0%likely range 93.8% to 97.5%, 7,016 appointmentsClearly higher | 86.8%likely range 81.4% to 90.8%, 3,100 appointments |
| Calls answered by the practice | 59.2%likely range 53.4% to 64.7%, 5,980 calls | 75.9%likely range 70.1% to 80.8%, 5,075 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 53.3%likely range 33.8% to 71.8%, 110 answers | 37.8%likely range 17.5% to 63.4%, 83 answers |
| Reception and admin team | 84.5%likely range 65.4% to 94.0%, 115 answers | 80.4%likely range 54.6% to 93.4%, 87 answers |
| Having a preferred professional | 28.3%likely range 14.4% to 48.1%, 118 answers | 49.1%likely range 26.3% to 72.2%, 88 answers |
| Seeing your preferred professional | 38.5%likely range 13.4% to 71.7%, 36 answers | 22.1%likely range 5.0% to 60.2%, 40 answers |
| Knowing the next step | 87.6%likely range 69.0% to 95.8%, 114 answers | 70.3%likely range 44.1% to 87.7%, 84 answers |
| Contacting the practice | 85.1%likely range 66.3% to 94.3%, 117 answers | 61.8%likely range 36.9% to 81.8%, 88 answers |
| Wait for an appointment | 63.0%likely range 41.9% to 80.0%, 102 answers | 70.0%likely range 43.5% to 87.6%, 82 answers |
| Being listened to | 84.8%likely range 65.9% to 94.1%, 117 answers | 88.6%likely range 63.7% to 97.2%, 87 answers |
| Care and concern | 84.3%likely range 65.3% to 93.8%, 117 answers | 85.0%likely range 59.5% to 95.6%, 87 answers |
| Confidence and trust | 96.4%likely range 80.6% to 99.4%, 117 answers | 92.9%likely range 68.9% to 98.7%, 87 answers |
| Involvement in decisions | 91.6%likely range 73.2% to 97.7%, 108 answers | 88.8%likely range 63.8% to 97.3%, 87 answers |
| Needs met | 98.0%likely range 82.8% to 99.8%, 115 answers | 89.8%likely range 65.3% to 97.7%, 88 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.7%likely range 84.9% to 94.4%, 150 patients | 94.9%likely range 89.8% to 97.5%, 136 patients |
| Children at 18 months | 91.9%likely range 86.6% to 95.2%, 160 patients | 87.1%likely range 81.3% to 91.3%, 171 patients |
| Children at 5 years | 88.4%likely range 82.7% to 92.3%, 172 patients | 90.0%likely range 84.6% to 93.7%, 170 patients |
| Women aged 25 to 49 | 74.7%likely range 73.1% to 76.3%, 2,858 patients | 78.1%likely range 76.4% to 79.8%, 2,370 patients |
| Women aged 50 to 64 | 80.6%likely range 78.7% to 82.4%, 1,731 patients | 80.3%likely range 77.9% to 82.4%, 1,180 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 18,210August 2026 | 14,442August 2026 |
| Primary care network | Wickford PCN | Wickford PCN |
| Phone | 01268 209229 | 01268 765533 |
| Friends and Family Test (its own feedback) | 93.5% good or very good31 answers, June 2026 | 92.2% good or very good115 answers, June 2026 |
| Appointments (one month) | 11,985 in August 2026Same day 61.1%; face to face 59.9% | 3,747 in August 2026Same day 40.1%; face to face 92.5% |
| Antibiotic items per STAR-PU (one year) | 0.79England 0.74, April 2025 to March 2026 | 0.87England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.9 qualified permanent12.0 including trainees and locums2,647 patients per permanent GP | 5.4 qualified permanent5.4 including trainees and locums2,682 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.