Ealing · Compare
The Horn Lane Surgery vs Cloister Road Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Horn Lane Surgery and Cloister Road Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Horn Lane SurgeryW3 6PH | Cloister Road SurgeryW3 0DF |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 83.7likely range 79.0 to 87.3120 survey answers | 73.9likely range 63.2 to 82.395 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 84.5%likely range 78.0% to 89.4%, 120 answers | 69.4%likely range 54.2% to 81.3%, 95 answers |
| Access (mean of the two below) | 81.8%likely range 77.3% to 85.5% | 84.2%likely range 79.6% to 86.9% |
| Appointments within two weeks of booking | 89.9%likely range 84.8% to 93.4%, 2,885 appointments | 93.7%likely range 89.1% to 96.4%, 2,676 appointments |
| Calls answered by the practice | 73.6%likely range 66.0% to 80.1%, 3,074 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 77.0%likely range 69.6% to 83.0%, 116 answers | 57.3%likely range 41.8% to 71.4%, 90 answers |
| Reception and admin team | 93.4%likely range 88.3% to 96.4%, 119 answers | 75.3%likely range 60.3% to 86.0%, 94 answers |
| Having a preferred professional | 35.1%likely range 28.0% to 42.8%, 121 answers | 26.5%likely range 15.4% to 41.6%, 94 answers |
| Seeing your preferred professional | 62.7%likely range 49.2% to 74.4%, 43 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 84.8%likely range 78.1% to 89.7%, 114 answers | 76.7%likely range 60.8% to 87.5%, 84 answers |
| Contacting the practice | 81.1%likely range 74.1% to 86.6%, 117 answers | 65.9%likely range 50.4% to 78.7%, 91 answers |
| Wait for an appointment | 82.0%likely range 74.9% to 87.4%, 112 answers | 59.5%likely range 43.2% to 74.0%, 82 answers |
| Being listened to | 91.0%likely range 85.4% to 94.6%, 117 answers | 91.0%likely range 78.0% to 96.6%, 90 answers |
| Care and concern | 88.6%likely range 82.5% to 92.7%, 117 answers | 88.7%likely range 75.1% to 95.3%, 90 answers |
| Confidence and trust | 91.9%likely range 86.4% to 95.3%, 115 answers | 90.9%likely range 77.7% to 96.7%, 88 answers |
| Involvement in decisions | 95.2%likely range 90.4% to 97.7%, 112 answers | 89.6%likely range 75.9% to 96.0%, 86 answers |
| Needs met | 88.1%likely range 81.8% to 92.4%, 113 answers | 83.1%likely range 68.6% to 91.7%, 91 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.3%likely range 75.0% to 91.8%, 68 patients | 85.3%likely range 75.6% to 91.6%, 75 patients |
| Children at 18 months | 74.7%likely range 63.8% to 83.1%, 75 patients | 71.4%likely range 60.5% to 80.3%, 77 patients |
| Children at 5 years | 54.3%likely range 42.7% to 65.4%, 70 patients | 70.5%likely range 60.2% to 79.0%, 88 patients |
| Women aged 25 to 49 | 62.6%likely range 60.2% to 64.9%, 1,637 patients | 56.4%likely range 54.2% to 58.6%, 1,959 patients |
| Women aged 50 to 64 | 69.9%likely range 65.1% to 74.3%, 379 patients | 80.2%likely range 76.7% to 83.3%, 560 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,355August 2026 | 10,039August 2026 |
| Primary care network | Acton PCN | Acton PCN |
| Phone | 020 89924722 | 020 89924331 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 93.3% good or very good135 answers, June 2026 |
| Appointments (one month) | 2,953 in August 2026Same day 39.9%; face to face 93.9% | 4,853 in August 2026Same day 55.8%; face to face 47.6% |
| Antibiotic items per STAR-PU (one year) | 0.59England 0.74, April 2025 to March 2026 | 0.47England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.1 qualified permanent2.1 including trainees and locums7,833 patients per permanent GP | 3.2 qualified permanent5.5 including trainees and locums3,163 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.