Ealing · Compare
Northfields Surgery vs The Florence Road Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Northfields Surgery and The Florence Road Surgery cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Northfields SurgeryW13 9QP | The Florence Road SurgeryW5 3TX |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 70.395% interval 62.7 to 77.199 survey answers | 73.895% interval 64.4 to 81.4128 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 62.8%95% interval 52.1% to 72.4%, 99 answers | 69.2%95% interval 55.8% to 80.0%, 128 answers |
| Access (mean of the two below) | 87.8%95% interval 83.5% to 90.9% | 84.4%95% interval 80.5% to 87.5% |
| Appointments within two weeks of booking | 94.5%95% interval 89.9% to 97.1%, 2,534 appointments | 97.8%95% interval 94.6% to 99.2%, 2,828 appointments |
| Calls answered by the practice | 81.0%95% interval 73.6% to 86.7%, 2,875 calls | 70.9%95% interval 63.9% to 77.0%, 3,808 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 52.2%95% interval 41.2% to 63.0%, 92 answers | 49.1%95% interval 34.7% to 63.7%, 103 answers |
| Reception and admin team | 56.1%95% interval 45.3% to 66.3%, 98 answers | 82.7%95% interval 69.7% to 90.9%, 117 answers |
| Having a preferred professional | 45.2%95% interval 35.0% to 55.9%, 99 answers | 18.5%95% interval 10.3% to 31.1%, 127 answers |
| Seeing your preferred professional | 40.2%95% interval 25.0% to 57.4%, 39 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 87.5%95% interval 78.3% to 93.1%, 93 answers | 83.0%95% interval 70.4% to 90.9%, 123 answers |
| Contacting the practice | 54.6%95% interval 43.9% to 64.9%, 98 answers | 71.3%95% interval 57.7% to 81.9%, 124 answers |
| Wait for an appointment | 61.6%95% interval 50.1% to 72.0%, 86 answers | 84.7%95% interval 71.7% to 92.4%, 113 answers |
| Being listened to | 72.3%95% interval 61.6% to 81.0%, 94 answers | 83.7%95% interval 71.0% to 91.5%, 120 answers |
| Care and concern | 74.2%95% interval 63.6% to 82.5%, 95 answers | 78.7%95% interval 65.4% to 87.8%, 121 answers |
| Confidence and trust | 89.1%95% interval 80.3% to 94.2%, 94 answers | 86.3%95% interval 74.3% to 93.2%, 125 answers |
| Involvement in decisions | 91.0%95% interval 82.2% to 95.7%, 86 answers | 85.6%95% interval 72.4% to 93.0%, 109 answers |
| Needs met | 82.5%95% interval 72.7% to 89.3%, 95 answers | 76.3%95% interval 63.0% to 85.9%, 124 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 86.5%95% interval 74.7% to 93.3%, 52 patients | 93.6%95% interval 87.3% to 96.9%, 109 patients |
| Children at 18 months | 90.4%95% interval 79.4% to 95.8%, 52 patients | 84.0%95% interval 75.6% to 89.9%, 100 patients |
| Children at 5 years | 84.6%95% interval 73.9% to 91.4%, 65 patients | 83.5%95% interval 76.0% to 88.9%, 127 patients |
| Women aged 25 to 49 | 64.6%95% interval 62.1% to 67.0%, 1,486 patients | 64.7%95% interval 63.1% to 66.3%, 3,323 patients |
| Women aged 50 to 64 | 78.2%95% interval 75.2% to 80.9%, 793 patients | 74.4%95% interval 71.9% to 76.7%, 1,291 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 7,972August 2026 | 14,017August 2026 |
| Primary care network | South Central Ealing PCN | South Central Ealing PCN |
| Phone | 020 85671612 | 020 85672111 |
| Friends and Family Test (its own feedback) | 96.6% good or very good88 answers, June 2026 | 89.2% good or very good231 answers, June 2026 |
| Appointments (one month) | 4,917 in August 2026Same day 53.2%; face to face 77.8% | 4,763 in August 2026Same day 35.5%; face to face 52.0% |
| Antibiotic items per STAR-PU (one year) | 0.50England 0.74, April 2025 to March 2026 | 0.55England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.4 qualified permanent3.4 including trainees and locums2,354 patients per permanent GP | 6.2 qualified permanent9.7 including trainees and locums2,280 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.