Kensington and Chelsea · GP practice
Royal Hospital Chelsea
Royal Hospital Road, Chelsea, London, SW3 4SR
This practice is for Chelsea Pensioners living at the Royal Hospital Chelsea. Other people usually cannot register here. How we know
- Phone
- 020 78815267
- Registered patients
- Not in the latest NHS England file
- Primary care network
- Brompton Health PCN
Phone and network from NHS England’s organisation register (ODS), as at 20 October 2026. NHS England notes that this phone number is the one used for prescriptions and may not be the main or reception number, so check the practice’s own website too.
Practice Grade
England 77.2 · likely range 88.3 to 94.4
The grade is 15.0 points above the England average (likely range: 11.1 to 17.2 points above). It weighs patient experience 70% and access 30%.
- Patients who describe the practice as good (70%)
- 99.1% · likely range 99.0 to 99.2 · England 76.7%GP Patient Survey question 32, as Ipsos publishes it, 92 answers
- Access (30%)
- 75.9% · likely range 62.9 to 83.4 · England 78.2%This practice has only one of the two figures below, so access is England’s access figure plus the practice’s difference from England on that one.
- Appointments within two weeks of booking
- 85.4% · likely range 72.4 to 92.9 · England 87.7%NHS appointment data, August 2026, 698 appointments
- Calls answered by the practice
- Not part of this practice’s grade: the practice is not in the NHS phone data for June to August 2026.
Clearly above the England average
The label compares patients’ answers with England’s: the whole margin of error for question 32 lies above the England figure, so the difference is very unlikely to be down to chance. Access moves the grade, never the label. How the grade and the labels work.
Where Royal Hospital Chelsea sits among all practices in England
More answers from the survey
Not part of our grade
More questions from the 2026 GP Patient Survey, in the survey’s own order: the share of patients giving the answer described, its margin of error and the number of people who answered. They are not part of our grade, whose survey part is the overall experience question alone. The triangle on each bar marks the England figure.
Getting through on the phone
Patients saying it is easy to contact the practice on the phone (question 1).
94.9% (likely range 94.8% to 95.1%), 84 answers. England: 56.9%.
Reception and admin team
Patients saying the reception and administrative team is helpful (question 4).
99.0% (likely range 98.9% to 99.0%), 91 answers. England: 84.8%.
Having a preferred professional
Patients who have a healthcare professional they prefer to see or speak to (question 6).
37.5% (likely range 37.2% to 37.8%), 91 answers. England: 31.2%.
Seeing your preferred professional
Patients with a preferred healthcare professional who see or speak to them always, almost always or a lot of the time (question 7). About seeing the same GP
100.0% (likely range 100.0% to 100.0%), 33 answers. England: 41.9%.
Knowing the next step
Patients who knew what the next step would be after contacting the practice (question 12).
98.9% (likely range 98.8% to 99.0%), 86 answers. England: 84.2%.
Contacting the practice
Patients describing their experience of contacting the practice as good (question 16).
97.9% (likely range 97.8% to 98.0%), 88 answers. England: 72.6%.
Wait for an appointment
Patients who felt the wait for their last appointment was about right (question 21).
97.9% (likely range 97.8% to 98.0%), 89 answers. England: 69.3%.
Being listened to
Patients saying the healthcare professional was good at listening to them (question 24).
100.0% (likely range 100.0% to 100.0%), 89 answers. England: 87.1%.
Care and concern
Patients saying the healthcare professional was good at treating them with care and concern (question 25).
97.9% (likely range 97.8% to 98.0%), 90 answers. England: 86.0%.
Confidence and trust
Patients who had confidence and trust in the healthcare professional (question 28).
100.0% (likely range 100.0% to 100.0%), 89 answers. England: 92.7%.
Involvement in decisions
Patients saying they were involved as much as they wanted in decisions about their care (question 29).
100.0% (likely range 100.0% to 100.0%), 88 answers. England: 91.6%.
Needs met
Patients saying their needs were met at their last appointment (question 31).
100.0% (likely range 100.0% to 100.0%), 88 answers. England: 90.2%.
Source: 2026 GP Patient Survey, run by Ipsos for NHS England.
Month by month
The appointment part of the Practice Grade, month by month over the past year: the share of appointments that took place within two weeks of booking. The scale runs from 0 to 100%. A month without a figure is left empty, and we never fill it in.
| Month | Share |
|---|---|
| September 2025 | No figure |
| October 2025 | No figure |
| November 2025 | No figure |
| December 2025 | No figure |
| January 2026 | No figure |
| February 2026 | No figure |
| March 2026 | 100.0% |
| April 2026 | 98.1% |
| May 2026 | 96.8% |
| June 2026 | 90.3% |
| July 2026 | 85.5% |
| August 2026 | 85.4% |
85.4% in August 2026 (698 appointments). The same month, England as a whole had 87.7%.
There is no figure for September 2025–February 2026 (fewer than 100 appointments of these kinds recorded), so the curve has a gap there.
Source: Appointments in General Practice, NHS England. Not a separate grade: the grade uses the latest month, as shown with the grade.
Trend 2024–2026
The result held steady 2024–2026.
From the GP Patient Survey. Ipsos redesigned the survey in 2024 and started a new series, so earlier years are not shown and not compared. The trend follows question 32, the share of patients who describe the practice as good (the survey part of the Practice Grade); years without a result are left blank. England as a whole: 73.9% in 2024, 75.4% in 2025 and 76.7% in 2026. Small ups and downs that could just as well reflect who happened to respond count as unchanged, not as a change.
Overall experience (question 32)
Unchanged 2024–2026 · 3 surveys99.12024: 99.12026Overall experience by survey year Survey Describe it as good Likely range Answers 2024 99.1% 99.0 to 99.2 86 2025 100.0% 100.0 to 100.0 92 2026 99.1% 99.0 to 99.2 92
Who answered
- Questionnaires returned
- 92
- Questionnaires sent
- 209
- Response rate
- 44.0%
The survey is sent to a random sample of registered patients aged 16 and over. Some questions are answered by fewer people than others, which is why each question has its own number of answers.
Nearby practices with clearly higher results
We found no practice within 10 km whose result is higher than this practice’s by more than the margin of error.
On the map
This practice (ringed) and the others within 3 km. The map shows where they are; it does not rank them.
- Clearly above the England average
- Graded
- Not graded
Each practice is placed at the centre of its postcode, not at its building, so practices that share a postcode share a point. Click a point to see every practice there.
Registering with a practice
Most practices only register patients who live inside their catchment area, and a few have closed their list to new patients for a while. Check the catchment area on the practice’s own website, or ask the practice, before you apply. You can also search the NHS service Find a GP.
Our guides explain how to change your GP practice and what to check when choosing one.
Care Quality Commission
We found no current CQC rating for this practice in the CQC’s published ratings.
The CQC inspects practices against its own standards. The CQC rating is a separate fact and is not part of our grade, which comes from the GP Patient Survey and NHS appointment and phone data.
Appointments, GPs and patient feedback
These figures come from NHS England. They are not part of our grade, and we do not compare them with other practices. Each one has its own source and month. The two access figures that are in the grade, appointments within two weeks and calls answered, are shown with the grade.
Appointments
- Appointments in August 2026
- 809
- Booked for the same day
- 24.5%
- Face to face
- 99.4%
All appointments in the practice’s appointment book that month, with any member of staff, whether the patient attended or not. “Same day” means the appointment took place on the day it was booked; it is not a waiting time, and NHS England says it cannot measure demand on its own. “Face to face” is how the practice recorded the appointment; the rest were by phone, video, online or home visit. Both shares leave out appointments where this was not recorded.
NHS England publishes these figures as official statistics in development. Practices record appointments in different ways, and some activity, such as some appointments run by the primary care network, is not included, so NHS England says the figures do not give a complete view of a practice’s work.
Source: NHS England, Appointments in General Practice, August 2026.
Time from booking to appointment
Routine appointments
Booked in advance for a problem that is not urgent.
- Within 7 days of booking
- 67.0%
- Within 14 days of booking
- 82.5%
- More than 28 days after booking
- 9.0%
- Appointments counted
- 564
Urgent (acute) appointments
Recorded by the practice as needing attention on the same day.
- Took place on the day it was booked
- 88.0%
- Within 7 days of booking
- 96.7%
- Appointments counted
- 92
These are the general consultations in August 2026, with any member of staff, by how many days passed between booking and the appointment. They are not how long a patient waited after first getting in touch: a routine appointment is often booked ahead on purpose, or on a date the patient chose. Planned clinics, triage calls, medication reviews and similar are left out, and so are appointments with no recorded booking date. The practice, not NHS England, decides whether an appointment is routine or acute.
NHS England publishes these figures as official statistics in development, and its own national figures use the same split: urgent appointments on the day of booking, and routine ones within 7 and 14 days. Practices record appointments in different ways, so we show no England figure beside these monthly figures. The grade uses a wider count, NHS England’s own measure of appointments within two weeks, shown with the grade above.
Source: NHS England, Appointments in General Practice, August 2026.
GPs
NHS England’s workforce figures for August 2026 have no valid GP records for this practice.
Source: NHS England, General Practice Workforce, August 2026.
Friends and Family Test
NHS England’s figures for June 2026 show no answers for this practice.
The test asks patients about their overall experience of the practice. NHS England says it is not meant for comparing practices: each practice chooses how to collect answers, anyone who uses the practice can answer (there is no random sample), and the results are not adjusted for differences between patients.
Source: NHS England, Friends and Family Test, GP practices, June 2026.
Same primary care network
This practice is part of Brompton Health PCN. A primary care network is a group of nearby practices that work together and share some staff and services, typically serving 30,000 to 50,000 people.
Other practices in the network, A to Z. The list is not a ranking.
- Earls Court Medical Centre
- Earls Court Surgery
- Emperor's Gate Surgery
- Health Partners at Violet Melchett
- Kensington Park Medical Centre
- Knightsbridge Medical Centre
- Scarsdale Medical Centre
- Stanhope Mews Surgery
- The Abingdon Health Centre
- The Chelsea Practice
- The Good Practice
Source: NHS England’s organisation register (ODS), primary care network membership.
About these figures
The Practice Grade weighs two parts. 70% is patient experience: the share of patients who describe their practice as good, the answers “very good” and “fairly good” to the GP Patient Survey’s question on overall experience, exactly as Ipsos publishes it. 30% is access, the mean of two shares from NHS England’s monthly data for the practice’s latest month (August 2026): appointments that took place within two weeks of booking, and calls answered by the practice on weekdays from 8am to 6.30pm. Each part has its own margin of error, and so does the grade. For this practice the difference from England is 11.1 to 17.2 points above. The label compares patients’ answers alone with England’s, so access moves the grade but never the label.
A practice is graded when at least 30 people answered the survey question. With only one of the two access figures, access is compared on that one; with neither, the grade is the survey part alone. The other survey questions are shown under “More answers from the survey”, each with its own margin of error and number of answers, and are not part of the grade. Appointment and phone data come from practices’ own systems, and practices record appointments in different ways. Time from booking is not the whole wait, and a call ended in the phone menu counts as not answered.
Data updated
The month each source’s data runs to, and when its publisher released it.
- GP Patient Survey: (published 9 July 2026)
- Appointments in General Practice: (published 24 September 2026)
- Cloud Based Telephony Data in General Practice:
- GP Patient Survey, earlier years (2024 and 2025): (published July 2025)
- Appointments in General Practice, month by month: (published 24 September 2026)
- General Practice Workforce: (published 24 September 2026)
- Quality and Outcomes Framework: (published 1 October 2026)
- Antibiotic prescribing by GP practice: (published 26 July 2026)
- Friends and Family Test, GP practices: (published 13 August 2026)
- CQC ratings: (published 2 October 2026)
- NHS organisation data (ODS):
- Postcode locations and local authority areas:
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- 2024 GP Patient Survey: https://www.gp-patient.co.uk/
- 2025 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains OS data © Crown copyright and database right 2026
- Contains Royal Mail data © Royal Mail copyright and database right 2026
- Source: Office for National Statistics licensed under the Open Government Licence v.3.0
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
Practice code (ODS): E87711