Compare GP practices side by side
Westcourt Medical Centre, Barn Surgery and Willow Green Surgery cannot be told apart on the Practice Grade. No practice's likely range lies wholly above another's, so the data does not show that one is ahead of another.
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look, so a bigger number alone never gets a mark here. How we grade.
| Measure | Westcourt Medical CentreBN16 3NX× | Barn SurgeryBN12 5HJ× | Willow Green SurgeryBN16 3AH× |
|---|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | |||
| Practice Grade | 84.5likely range 70.0 to 90.780 survey answers | 79.6likely range 76.6 to 81.3129 survey answers | 76.4likely range 68.4 to 82.0102 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 86.9%likely range 66.3% to 95.7%, 80 answers | 75.2%likely range 72.5% to 77.7%, 129 answers | 80.0%likely range 68.6% to 87.9%, 102 answers |
| Access (mean of the two below) | 78.7%likely range 73.8% to 81.8% | 89.6%likely range 81.8% to 90.4% | 67.8%likely range 64.6% to 70.8% |
| Appointments within two weeks of booking | 95.2%likely range 87.2% to 98.3%, 1,008 appointments | 99.1%likely range 91.3% to 99.9%, 770 appointments | 80.8%likely range 76.4% to 84.5%, 5,515 appointments |
| Calls answered by the practice | 62.1%likely range 56.4% to 67.4%, 6,179 calls | Not in the grade: no phone data | 54.7%likely range 50.0% to 59.3%, 9,128 calls |
| More survey questions (not part of the grade) | |||
| Getting through on the phone | 52.8%likely range 32.0% to 72.7%, 76 answers | 78.1%likely range 75.4% to 80.5%, 125 answers | 72.7%likely range 60.4% to 82.3%, 97 answers |
| Reception and admin team | 87.3%likely range 66.2% to 96.0%, 76 answers | 85.8%likely range 83.5% to 87.8%, 127 answers | 87.3%likely range 76.8% to 93.4%, 100 answers |
| Having a preferred professional | 35.7%likely range 18.7% to 57.2%, 80 answers | 50.0%likely range 47.0% to 53.1%, 128 answers | 30.1%likely range 20.3% to 42.2%, 103 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 57.6%likely range 53.2% to 61.9%, 62 answers | 42.7%likely range 23.3% to 64.6%, 31 answers |
| Knowing the next step | 77.0%likely range 55.2% to 90.1%, 79 answers | 81.6%likely range 79.1% to 83.8%, 125 answers | 96.7%likely range 88.9% to 99.1%, 100 answers |
| Contacting the practice | 67.3%likely range 45.5% to 83.5%, 79 answers | 76.5%likely range 73.8% to 79.0%, 127 answers | 84.5%likely range 73.8% to 91.4%, 103 answers |
| Wait for an appointment | 73.8%likely range 50.2% to 88.8%, 68 answers | 93.5%likely range 91.7% to 94.9%, 114 answers | 82.4%likely range 71.1% to 89.9%, 99 answers |
| Being listened to | 90.4%likely range 69.2% to 97.5%, 72 answers | 90.3%likely range 88.2% to 92.0%, 122 answers | 86.2%likely range 75.3% to 92.7%, 97 answers |
| Care and concern | 89.3%likely range 68.6% to 97.0%, 76 answers | 84.9%likely range 82.5% to 87.0%, 122 answers | 87.1%likely range 76.5% to 93.4%, 98 answers |
| Confidence and trust | 91.8%likely range 71.8% to 98.0%, 77 answers | 93.7%likely range 92.0% to 95.1%, 122 answers | 91.4%likely range 81.8% to 96.2%, 99 answers |
| Involvement in decisions | 92.3%likely range 71.8% to 98.3%, 73 answers | 91.8%likely range 89.9% to 93.4%, 120 answers | 91.6%likely range 81.7% to 96.4%, 94 answers |
| Needs met | 90.2%likely range 69.8% to 97.3%, 77 answers | 91.5%likely range 89.6% to 93.1%, 123 answers | 87.4%likely range 77.0% to 93.4%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | |||
| Babies at 8 months | 90.1%likely range 81.0% to 95.1%, 71 patients | 100.0%likely range 72.2% to 100.0%, 10 patients | 93.9%likely range 86.5% to 97.4%, 82 patients |
| Children at 18 months | 91.9%likely range 83.4% to 96.2%, 74 patients | 100.0%likely range 79.6% to 100.0%, 15 patients | 89.2%likely range 80.7% to 94.2%, 83 patients |
| Children at 5 years | 93.5%likely range 87.1% to 96.8%, 107 patients | 100.0%likely range 72.2% to 100.0%, 10 patients | 93.0%likely range 85.6% to 96.8%, 86 patients |
| Women aged 25 to 49 | 71.8%likely range 69.6% to 74.0%, 1,607 patients | 80.0%likely range 74.8% to 84.3%, 270 patients | 74.6%likely range 72.3% to 76.8%, 1,461 patients |
| Women aged 50 to 64 | 74.8%likely range 72.2% to 77.2%, 1,130 patients | 80.8%likely range 76.6% to 84.4%, 386 patients | 77.3%likely range 74.8% to 79.6%, 1,161 patients |
| Facts (NHS England, not part of the grade) | |||
| Registered patients | 12,684August 2026 | 3,846August 2026 | 11,924August 2026 |
| Primary care network | Arun Integrated Care (Aic) PCN Ltd | Coastal and South Downs PCN | Arun Integrated Care (Aic) PCN Ltd |
| Phone | 01903 777000 | 01903 242638 | 01903 785152 |
| Friends and Family Test (its own feedback) | 94.8% good or very good191 answers, June 2026 | 86.4% good or very good22 answers, June 2026 | 100.0% good or very good44 answers, June 2026 |
| Appointments (one month) | 5,713 in August 2026Same day 32.0%; face to face 74.1% | 1,727 in August 2026Same day 38.8%; face to face 95.5% | 9,445 in August 2026Same day 50.5%; face to face 48.4% |
| Antibiotic items per STAR-PU (one year) | 0.64England 0.74, April 2025 to March 2026 | 0.61England 0.74, April 2025 to March 2026 | 0.91England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.3 qualified permanent7.7 including trainees and locums2,029 patients per permanent GP | 2.0 qualified permanent2.0 including trainees and locums1,956 patients per permanent GP | 5.1 qualified permanent6.0 including trainees and locums2,318 patients per permanent GP |
| CQC rating (a separate source) | Good | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
2026 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences