Compare GP practices side by side
Twickenham Park Surgery and Richmond Lock Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look, so a bigger number alone never gets a mark here. How we grade.
| Measure | Twickenham Park SurgeryTW1 2AR× | Richmond Lock SurgeryTW1 1PS× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.8likely range 78.5 to 88.898 survey answers | 89.8likely range 85.8 to 92.3116 survey answers |
| Label (against the England average) | Patients: clearly above the England average | Patients: clearly above the England average |
| Patients who describe the practice as good | 87.6%likely range 79.0% to 93.0%, 98 answers | 92.8%likely range 87.7% to 95.9%, 116 answers |
| Access (mean of the two below) | 78.0%likely range 71.8% to 82.7% | 82.5%likely range 76.6% to 86.8% |
| Appointments within two weeks of booking | 82.7%likely range 72.4% to 89.7%, 1,105 appointments | 79.6%likely range 70.1% to 86.6%, 1,371 appointments |
| Calls answered by the practice | 73.3%likely range 66.1% to 79.4%, 3,507 calls | 85.3%likely range 78.2% to 90.4%, 2,694 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 92.8%likely range 85.1% to 96.6%, 94 answers | 94.1%likely range 88.9% to 96.9%, 104 answers |
| Reception and admin team | 98.1%likely range 92.5% to 99.5%, 96 answers | 95.2%likely range 90.5% to 97.6%, 111 answers |
| Having a preferred professional | 32.6%likely range 23.7% to 43.0%, 98 answers | 55.3%likely range 47.6% to 62.9%, 116 answers |
| Seeing your preferred professional | 68.5%likely range 49.6% to 82.8%, 32 answers | 59.7%likely range 48.8% to 69.8%, 60 answers |
| Knowing the next step | 95.3%likely range 88.6% to 98.2%, 97 answers | 95.6%likely range 91.1% to 97.9%, 112 answers |
| Contacting the practice | 93.2%likely range 85.9% to 96.9%, 98 answers | 92.4%likely range 87.2% to 95.6%, 114 answers |
| Wait for an appointment | 90.1%likely range 81.9% to 94.8%, 97 answers | 61.0%likely range 52.9% to 68.4%, 109 answers |
| Being listened to | 94.6%likely range 87.7% to 97.8%, 97 answers | 95.3%likely range 90.8% to 97.7%, 113 answers |
| Care and concern | 89.9%likely range 81.6% to 94.6%, 96 answers | 89.3%likely range 83.5% to 93.2%, 115 answers |
| Confidence and trust | 95.1%likely range 88.3% to 98.0%, 98 answers | 97.1%likely range 93.1% to 98.8%, 114 answers |
| Involvement in decisions | 95.1%likely range 88.2% to 98.1%, 95 answers | 96.2%likely range 91.8% to 98.3%, 108 answers |
| Needs met | 95.4%likely range 88.7% to 98.2%, 98 answers | 96.8%likely range 92.7% to 98.7%, 112 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 98.1%likely range 90.1% to 99.7%, 53 patients | 81.6%likely range 68.6% to 90.0%, 49 patients |
| Children at 18 months | 95.4%likely range 87.3% to 98.4%, 65 patients | 85.4%likely range 71.6% to 93.1%, 41 patients |
| Children at 5 years | 94.7%likely range 87.2% to 97.9%, 76 patients | 85.5%likely range 75.3% to 91.9%, 69 patients |
| Women aged 25 to 49 | 67.3%likely range 65.0% to 69.5%, 1,662 patients | 75.3%likely range 72.9% to 77.6%, 1,288 patients |
| Women aged 50 to 64 | 78.5%likely range 75.8% to 81.0%, 931 patients | 86.1%likely range 83.6% to 88.3%, 821 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,652August 2026 | 7,559August 2026 |
| Primary care network | East Twickenham PCN | East Twickenham PCN |
| Phone | 020 88921991 | 020 88922543 |
| Friends and Family Test (its own feedback) | 94.0% good or very good50 answers, June 2026 | 95.6% good or very good225 answers, June 2026 |
| Appointments (one month) | 2,520 in August 2026Same day 50.6%; face to face 48.8% | 2,498 in August 2026Same day 26.9%; face to face 68.5% |
| Antibiotic items per STAR-PU (one year) | 0.61England 0.74, April 2025 to March 2026 | 0.66England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.5 qualified permanent5.4 including trainees and locums2,507 patients per permanent GP | 3.6 qualified permanent3.6 including trainees and locums2,069 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
2026 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences