Compare GP practices side by side
Tower House Surgery and Esplanade Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look, so a bigger number alone never gets a mark here. How we grade.
| Measure | Tower House SurgeryPO33 1LP× | Esplanade SurgeryPO33 2EH× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.5likely range 74.1 to 85.1114 survey answers | 72.3likely range 66.7 to 76.9111 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 82.5%likely range 73.4% to 88.9%, 114 answers | 72.2%likely range 65.1% to 78.3%, 111 answers |
| Access (mean of the two below) | 75.8%likely range 72.3% to 78.8% | 72.2%likely range 64.0% to 78.3% |
| Appointments within two weeks of booking | 83.2%likely range 78.4% to 87.1%, 4,316 appointments | 81.7%likely range 73.5% to 87.8%, 1,696 appointments |
| Calls answered by the practice | 68.2%likely range 63.2% to 72.9%, 7,223 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 64.0%likely range 53.3% to 73.4%, 106 answers | 60.6%likely range 52.8% to 67.9%, 102 answers |
| Reception and admin team | 90.4%likely range 82.5% to 94.9%, 112 answers | 80.9%likely range 74.1% to 86.2%, 105 answers |
| Having a preferred professional | 33.8%likely range 24.9% to 43.9%, 116 answers | 37.7%likely range 30.8% to 45.1%, 111 answers |
| Seeing your preferred professional | 23.8%likely range 11.8% to 42.0%, 37 answers | 35.9%likely range 24.4% to 49.4%, 36 answers |
| Knowing the next step | 87.6%likely range 79.1% to 93.0%, 110 answers | 88.3%likely range 82.4% to 92.3%, 106 answers |
| Contacting the practice | 79.3%likely range 69.8% to 86.4%, 113 answers | 72.7%likely range 65.6% to 78.9%, 109 answers |
| Wait for an appointment | 67.3%likely range 56.7% to 76.4%, 106 answers | 65.3%likely range 56.8% to 72.8%, 86 answers |
| Being listened to | 94.7%likely range 87.7% to 97.8%, 109 answers | 83.1%likely range 76.5% to 88.1%, 103 answers |
| Care and concern | 93.2%likely range 85.9% to 96.8%, 111 answers | 87.0%likely range 80.9% to 91.3%, 104 answers |
| Confidence and trust | 97.2%likely range 91.3% to 99.1%, 111 answers | 87.7%likely range 81.7% to 92.0%, 103 answers |
| Involvement in decisions | 94.0%likely range 86.6% to 97.4%, 102 answers | 85.9%likely range 79.5% to 90.5%, 100 answers |
| Needs met | 94.9%likely range 88.1% to 97.9%, 111 answers | 86.6%likely range 80.4% to 91.0%, 103 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 84.0%likely range 75.6% to 89.9%, 100 patients | 92.5%likely range 80.1% to 97.4%, 40 patients |
| Children at 18 months | 86.2%likely range 78.8% to 91.3%, 116 patients | 95.7%likely range 85.5% to 98.8%, 46 patients |
| Children at 5 years | 87.0%likely range 79.9% to 91.8%, 123 patients | 83.9%likely range 72.2% to 91.3%, 56 patients |
| Women aged 25 to 49 | 67.4%likely range 65.4% to 69.4%, 2,046 patients | 69.8%likely range 66.8% to 72.5%, 1,002 patients |
| Women aged 50 to 64 | 73.0%likely range 70.7% to 75.2%, 1,486 patients | 75.3%likely range 72.4% to 78.0%, 931 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,491August 2026 | 8,209August 2026 |
| Primary care network | North & East (Iw) PCN | North & East (Iw) PCN |
| Phone | 01983 817200 | 01983 618388 |
| Friends and Family Test (its own feedback) | 88.1% good or very good538 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 10,022 in August 2026Same day 45.9%; face to face 71.5% | 3,189 in August 2026Same day 23.8%; face to face 83.1% |
| Antibiotic items per STAR-PU (one year) | 0.94England 0.74, April 2025 to March 2026 | 0.95England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.6 qualified permanent9.2 including trainees and locums2,200 patients per permanent GP | 4.5 qualified permanent4.5 including trainees and locums1,814 patients per permanent GP |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
2026 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences