Compare GP practices side by side
The Portmill Surgery and Regal Chambers Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look, so a bigger number alone never gets a mark here. How we grade.
| Measure | The Portmill SurgerySG4 9TH× | Regal Chambers SurgerySG5 1LL× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 82.7likely range 75.4 to 86.7112 survey answers | 74.9likely range 66.8 to 81.4103 survey answers |
| Label (against the England average) | Patients: clearly above the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 90.2%likely range 79.9% to 95.5%, 112 answers | 72.2%likely range 60.7% to 81.4%, 103 answers |
| Access (mean of the two below) | 65.1%likely range 60.4% to 69.5% | 81.0%likely range 77.1% to 84.2%Clearly higher |
| Appointments within two weeks of booking | 67.7%likely range 60.6% to 74.1%, 2,801 appointments | 91.1%likely range 87.2% to 93.9%, 4,271 appointmentsClearly higher |
| Calls answered by the practice | 62.4%likely range 56.1% to 68.4%, 4,911 calls | 70.8%likely range 64.0% to 76.7%, 4,070 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 51.7%likely range 38.9% to 64.3%, 107 answers | 43.6%likely range 31.9% to 56.0%, 92 answers |
| Reception and admin team | 83.0%likely range 71.3% to 90.5%, 111 answers | 79.4%likely range 68.3% to 87.3%, 102 answers |
| Having a preferred professional | 24.9%likely range 15.5% to 37.4%, 111 answers | 14.2%likely range 7.9% to 24.2%, 105 answers |
| Seeing your preferred professional | 31.5%likely range 14.8% to 55.0%, 35 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 89.7%likely range 79.2% to 95.2%, 112 answers | 83.0%likely range 72.0% to 90.3%, 96 answers |
| Contacting the practice | 70.2%likely range 57.5% to 80.5%, 111 answers | 70.7%likely range 59.0% to 80.1%, 103 answers |
| Wait for an appointment | 80.2%likely range 67.5% to 88.8%, 100 answers | 77.5%likely range 65.5% to 86.2%, 91 answers |
| Being listened to | 93.9%likely range 84.3% to 97.8%, 107 answers | 88.6%likely range 78.5% to 94.3%, 96 answers |
| Care and concern | 94.1%likely range 84.7% to 97.9%, 109 answers | 91.5%likely range 82.3% to 96.2%, 98 answers |
| Confidence and trust | 97.8%likely range 89.9% to 99.6%, 107 answers | 95.9%likely range 87.8% to 98.7%, 95 answers |
| Involvement in decisions | 98.1%likely range 90.1% to 99.7%, 103 answers | 89.1%likely range 79.2% to 94.7%, 96 answers |
| Needs met | 94.7%likely range 85.5% to 98.2%, 109 answers | 92.4%likely range 83.4% to 96.7%, 99 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 99.2%likely range 95.7% to 99.9%, 127 patients | 92.4%likely range 86.1% to 95.9%, 118 patients |
| Children at 18 months | 95.6%likely range 90.6% to 97.9%, 135 patients | 85.2%likely range 77.6% to 90.6%, 115 patients |
| Children at 5 years | 97.8%likely range 93.8% to 99.3%, 139 patients | 91.8%likely range 85.9% to 95.4%, 134 patients |
| Women aged 25 to 49 | 77.4%likely range 75.7% to 79.0%, 2,458 patients | 71.5%likely range 69.5% to 73.4%, 2,094 patients |
| Women aged 50 to 64 | 83.6%likely range 81.6% to 85.4%, 1,424 patients | 77.6%likely range 75.1% to 79.9%, 1,179 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,620August 2026 | 12,412August 2026 |
| Primary care network | Hitchin and Whitwell PCN | Hitchin and Whitwell PCN |
| Phone | 01462 451575 | 01462 453232 |
| Friends and Family Test (its own feedback) | 94.5% good or very good344 answers, June 2026 | 92.9% good or very good156 answers, June 2026 |
| Appointments (one month) | 5,282 in August 2026Same day 33.7%; face to face 61.7% | 6,452 in August 2026Same day 60.9%; face to face 46.8% |
| Antibiotic items per STAR-PU (one year) | 0.65England 0.74, April 2025 to March 2026 | 0.74England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.3 qualified permanent10.9 including trainees and locums2,012 patients per permanent GP | 8.7 qualified permanent9.5 including trainees and locums1,430 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
2026 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences