Compare GP practices side by side
The Groves Hinchley Wood and Capelfield Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look, so a bigger number alone never gets a mark here. How we grade.
| Measure | The Groves Hinchley WoodKT10 0SP× | Capelfield SurgeryKT10 0EH× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 83.7likely range 80.3 to 86.4126 survey answers | 77.8likely range 72.8 to 81.8119 survey answers |
| Label (against the England average) | Patients: clearly above the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 83.1%likely range 78.9% to 86.5%, 126 answers | 77.5%likely range 71.0% to 82.9%, 119 answers |
| Access (mean of the two below) | 84.9%likely range 79.0% to 89.0% | 78.3%likely range 71.8% to 83.2% |
| Appointments within two weeks of booking | 94.2%likely range 87.2% to 97.5%, 1,318 appointments | 87.0%likely range 77.9% to 92.7%, 1,209 appointments |
| Calls answered by the practice | 75.5%likely range 66.0% to 83.0%, 2,009 calls | 69.5%likely range 60.2% to 77.5%, 2,216 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 72.4%likely range 67.4% to 76.8%, 116 answers | 56.8%likely range 49.4% to 63.9%, 110 answers |
| Reception and admin team | 91.1%likely range 87.8% to 93.6%, 124 answers | 90.0%likely range 84.7% to 93.6%, 113 answers |
| Having a preferred professional | 32.7%likely range 28.2% to 37.6%, 126 answers | 22.2%likely range 16.9% to 28.6%, 119 answers |
| Seeing your preferred professional | 27.6%likely range 20.0% to 36.8%, 37 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 90.1%likely range 86.6% to 92.7%, 124 answers | 82.1%likely range 75.9% to 86.9%, 115 answers |
| Contacting the practice | 75.2%likely range 70.6% to 79.3%, 126 answers | 73.3%likely range 66.6% to 79.1%, 119 answers |
| Wait for an appointment | 77.2%likely range 72.6% to 81.3%, 118 answers | 82.2%likely range 75.7% to 87.3%, 105 answers |
| Being listened to | 90.3%likely range 86.8% to 92.9%, 121 answers | 82.0%likely range 75.8% to 86.9%, 113 answers |
| Care and concern | 88.4%likely range 84.7% to 91.3%, 123 answers | 81.6%likely range 75.3% to 86.6%, 113 answers |
| Confidence and trust | 96.1%likely range 93.6% to 97.7%, 122 answers | 95.8%likely range 91.7% to 97.9%, 111 answers |
| Involvement in decisions | 99.3%likely range 97.7% to 99.8%, 111 answers | 95.2%likely range 90.8% to 97.5%, 106 answers |
| Needs met | 90.9%likely range 87.5% to 93.5%, 121 answers | 96.1%likely range 92.2% to 98.1%, 113 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.2%likely range 81.1% to 99.3%, 26 patients | 93.2%likely range 81.8% to 97.7%, 44 patients |
| Children at 18 months | 96.9%likely range 84.3% to 99.4%, 32 patients | 93.0%likely range 83.3% to 97.2%, 57 patients |
| Children at 5 years | 94.5%likely range 85.1% to 98.1%, 55 patients | 92.4%likely range 83.5% to 96.7%, 66 patients |
| Women aged 25 to 49 | 74.4%likely range 71.4% to 77.1%, 898 patients | 80.0%likely range 77.5% to 82.3%, 1,074 patients |
| Women aged 50 to 64 | 79.5%likely range 76.2% to 82.5%, 630 patients | 86.2%likely range 83.7% to 88.4%, 863 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,106August 2026 | 7,778August 2026 |
| Primary care network | East Elmbridge PCN | East Elmbridge PCN |
| Phone | 020 83356600 | 01372 462501 |
| Friends and Family Test (its own feedback) | 94.2% good or very good259 answers, June 2026 | 94.6% good or very good205 answers, June 2026 |
| Appointments (one month) | 2,724 in August 2026Same day 40.4%; face to face 49.6% | 3,829 in August 2026Same day 57.1%; face to face 46.4% |
| Antibiotic items per STAR-PU (one year) | 0.64England 0.74, April 2025 to March 2026 | 0.58England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.2 qualified permanent4.1 including trainees and locums1,885 patients per permanent GP | 4.2 qualified permanent6.4 including trainees and locums1,839 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
2026 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences