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School Lane PMS Practice and Grove Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look, so a bigger number alone never gets a mark here. How we grade.
| Measure | School Lane PMS PracticeIP24 2AG× | Grove SurgeryIP24 2HY× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.7likely range 70.6 to 88.087 survey answers | 72.6likely range 59.2 to 83.190 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 80.2%likely range 70.1% to 87.5%, 87 answers | 66.2%likely range 47.1% to 81.2%, 90 answers |
| Access (mean of the two below) | Not in the grade: no appointment or phone data | 87.3%likely range 84.4% to 88.8% |
| Appointments within two weeks of booking | Not in the grade: too few appointments | 96.8%likely range 93.9% to 98.3%, 4,131 appointments |
| Calls answered by the practice | Not in the grade: no phone data | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 54.3%likely range 42.9% to 65.4%, 80 answers | 48.4%likely range 30.4% to 66.7%, 87 answers |
| Reception and admin team | 87.2%likely range 78.0% to 92.9%, 86 answers | 75.3%likely range 56.4% to 87.9%, 90 answers |
| Having a preferred professional | 30.8%likely range 21.7% to 41.7%, 87 answers | 18.5%likely range 8.0% to 37.1%, 89 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 77.6%likely range 67.1% to 85.5%, 85 answers | 90.3%likely range 72.7% to 97.0%, 85 answers |
| Contacting the practice | 64.1%likely range 53.1% to 73.9%, 87 answers | 61.4%likely range 42.1% to 77.6%, 87 answers |
| Wait for an appointment | 71.9%likely range 60.1% to 81.3%, 74 answers | 83.6%likely range 63.0% to 93.9%, 73 answers |
| Being listened to | 78.1%likely range 67.4% to 86.0%, 83 answers | 82.2%likely range 63.2% to 92.6%, 85 answers |
| Care and concern | 84.2%likely range 74.1% to 90.8%, 81 answers | 80.0%likely range 60.6% to 91.2%, 84 answers |
| Confidence and trust | 87.4%likely range 78.0% to 93.2%, 82 answers | 85.0%likely range 66.1% to 94.3%, 83 answers |
| Involvement in decisions | 88.9%likely range 79.5% to 94.3%, 80 answers | 84.2%likely range 64.3% to 94.0%, 77 answers |
| Needs met | 90.6%likely range 81.9% to 95.3%, 84 answers | 84.2%likely range 65.6% to 93.7%, 86 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.7%likely range 77.8% to 92.4%, 83 patients | 87.4%likely range 79.2% to 92.6%, 95 patients |
| Children at 18 months | 87.9%likely range 80.0% to 92.9%, 99 patients | 87.9%likely range 80.0% to 92.9%, 99 patients |
| Children at 5 years | 87.3%likely range 77.6% to 93.2%, 71 patients | 88.0%likely range 81.1% to 92.6%, 125 patients |
| Women aged 25 to 49 | 61.2%likely range 58.7% to 63.6%, 1,537 patients | 70.9%likely range 68.9% to 72.9%, 1,960 patients |
| Women aged 50 to 64 | 67.9%likely range 63.9% to 71.7%, 549 patients | 74.3%likely range 71.6% to 76.8%, 1,093 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,678August 2026 | 11,987August 2026 |
| Primary care network | Breckland Surgeries PCN | Breckland Surgeries PCN |
| Phone | 01842 753115 | 01842 752285 |
| Friends and Family Test (its own feedback) | 93.4% good or very good320 answers, June 2026 | 94.5% good or very good237 answers, June 2026 |
| Appointments (one month) | No figures for August 2026 | 6,530 in August 2026Same day 61.2%; face to face 56.4% |
| Antibiotic items per STAR-PU (one year) | 0.26England 0.74, April 2025 to March 2026 | 0.71England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.6 qualified permanent2.6 including trainees and locums2,928 patients per permanent GP | 5.0 qualified permanent8.0 including trainees and locums2,397 patients per permanent GP |
| CQC rating (a separate source) | – | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
2026 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences