Compare GP practices side by side
Quayside Medical Practice and Havenshealth cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look, so a bigger number alone never gets a mark here. How we grade.
| Measure | Quayside Medical PracticeBN9 9QS× | HavenshealthBN10 8NF× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 72.2likely range 64.1 to 78.6109 survey answers | 75.9likely range 62.8 to 84.9109 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 73.8%likely range 62.4% to 82.8%, 109 answers | 74.0%likely range 55.2% to 86.8%, 109 answers |
| Access (mean of the two below) | 68.2%likely range 63.9% to 72.0% | 80.3%likely range 77.8% to 82.6%Clearly higher |
| Appointments within two weeks of booking | 79.5%likely range 72.7% to 85.0%, 2,506 appointments | 96.2%likely range 94.0% to 97.6%, 6,873 appointmentsClearly higher |
| Calls answered by the practice | 56.8%likely range 51.6% to 61.9%, 7,452 calls | 64.4%likely range 59.9% to 68.7%, 9,333 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 50.1%likely range 38.2% to 62.0%, 102 answers | 42.0%likely range 25.3% to 60.7%, 106 answers |
| Reception and admin team | 78.5%likely range 67.3% to 86.6%, 108 answers | 86.7%likely range 69.3% to 95.0%, 109 answers |
| Having a preferred professional | 25.5%likely range 16.5% to 37.1%, 105 answers | 25.0%likely range 12.5% to 43.7%, 109 answers |
| Seeing your preferred professional | 44.0%likely range 25.6% to 64.1%, 36 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 76.8%likely range 65.1% to 85.4%, 102 answers | 88.7%likely range 70.9% to 96.2%, 102 answers |
| Contacting the practice | 65.3%likely range 53.3% to 75.6%, 106 answers | 72.3%likely range 53.5% to 85.6%, 109 answers |
| Wait for an appointment | 73.7%likely range 61.4% to 83.1%, 96 answers | 72.5%likely range 53.2% to 85.9%, 105 answers |
| Being listened to | 84.5%likely range 73.8% to 91.3%, 103 answers | 87.7%likely range 70.4% to 95.5%, 109 answers |
| Care and concern | 84.3%likely range 73.6% to 91.2%, 103 answers | 83.8%likely range 65.9% to 93.3%, 109 answers |
| Confidence and trust | 88.0%likely range 77.9% to 93.9%, 102 answers | 94.0%likely range 78.4% to 98.5%, 109 answers |
| Involvement in decisions | 84.4%likely range 73.4% to 91.4%, 98 answers | 94.0%likely range 78.0% to 98.6%, 104 answers |
| Needs met | 87.0%likely range 76.7% to 93.1%, 103 answers | 92.9%likely range 76.7% to 98.1%, 106 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.9%likely range 86.5% to 95.3%, 149 patients | 90.4%likely range 85.0% to 94.0%, 167 patients |
| Children at 18 months | 87.0%likely range 80.2% to 91.7%, 131 patients | 88.0%likely range 81.7% to 92.4%, 142 patients |
| Children at 5 years | 87.1%likely range 80.1% to 91.9%, 124 patients | 91.5%likely range 86.2% to 94.8%, 164 patients |
| Women aged 25 to 49 | 68.8%likely range 66.8% to 70.8%, 2,067 patients | 67.7%likely range 66.0% to 69.4%, 2,905 patients |
| Women aged 50 to 64 | 69.8%likely range 67.0% to 72.5%, 1,066 patients | 69.1%likely range 66.9% to 71.2%, 1,798 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,021August 2026 | 19,145August 2026 |
| Primary care network | The Havens PCN | The Havens PCN |
| Phone | 01273 615000 | 01273 588200 |
| Friends and Family Test (its own feedback) | 92.3% good or very good311 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 3,319 in August 2026Same day 35.9%; face to face 73.4% | 11,101 in August 2026Same day 50.2%; face to face 60.1% |
| Antibiotic items per STAR-PU (one year) | 0.64England 0.74, April 2025 to March 2026 | 0.85England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.3 qualified permanent8.3 including trainees and locums1,658 patients per permanent GP | 12.9 qualified permanent18.2 including trainees and locums1,487 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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2026 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences