Compare GP practices side by side
Plains View Surgery and Stenhouse Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look, so a bigger number alone never gets a mark here. How we grade.
| Measure | Plains View SurgeryNG3 5LB× | Stenhouse Medical CentreNG5 7BP× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 91.3likely range 85.0 to 94.2105 survey answers | 78.7likely range 67.6 to 85.6105 survey answers |
| Label (against the England average) | Patients: clearly above the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 93.4%likely range 84.5% to 97.4%, 105 answers | 80.8%likely range 65.1% to 90.5%, 105 answers |
| Access (mean of the two below) | 86.2%likely range 82.7% to 88.9%Clearly higher | 73.6%likely range 69.9% to 76.9% |
| Appointments within two weeks of booking | 88.4%likely range 83.4% to 92.1%, 3,186 appointmentsClearly higher | 74.3%likely range 69.0% to 79.0%, 4,452 appointments |
| Calls answered by the practice | 83.9%likely range 79.0% to 87.8%, 5,533 callsClearly higher | 72.8%likely range 67.5% to 77.5%, 6,339 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 89.0%likely range 78.8% to 94.6%, 103 answers | 48.5%likely range 32.5% to 64.8%, 98 answers |
| Reception and admin team | 97.3%likely range 89.8% to 99.3%, 104 answers | 83.6%likely range 68.1% to 92.4%, 103 answers |
| Having a preferred professional | 26.9%likely range 17.5% to 39.1%, 104 answers | 20.0%likely range 10.1% to 35.8%, 105 answers |
| Seeing your preferred professional | 48.6%likely range 27.9% to 69.7%, 32 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 92.4%likely range 83.1% to 96.7%, 105 answers | 86.3%likely range 70.9% to 94.2%, 99 answers |
| Contacting the practice | 89.9%likely range 80.0% to 95.2%, 105 answers | 71.6%likely range 55.0% to 83.9%, 102 answers |
| Wait for an appointment | 92.0%likely range 82.4% to 96.6%, 101 answers | 74.7%likely range 57.8% to 86.4%, 97 answers |
| Being listened to | 94.7%likely range 86.2% to 98.1%, 104 answers | 83.6%likely range 68.2% to 92.4%, 104 answers |
| Care and concern | 93.7%likely range 84.8% to 97.5%, 105 answers | 82.2%likely range 66.6% to 91.4%, 104 answers |
| Confidence and trust | 96.1%likely range 88.1% to 98.8%, 105 answers | 91.2%likely range 77.1% to 97.0%, 101 answers |
| Involvement in decisions | 95.1%likely range 86.3% to 98.3%, 99 answers | 92.1%likely range 77.5% to 97.5%, 94 answers |
| Needs met | 97.0%likely range 89.4% to 99.2%, 104 answers | 91.9%likely range 78.0% to 97.3%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.8%likely range 91.0% to 98.9%, 94 patients | 91.1%likely range 83.9% to 95.2%, 101 patients |
| Children at 18 months | 85.8%likely range 78.0% to 91.2%, 106 patients | 91.9%likely range 84.1% to 96.0%, 86 patients |
| Children at 5 years | 92.6%likely range 86.1% to 96.2%, 108 patients | 90.9%likely range 84.1% to 95.0%, 110 patients |
| Women aged 25 to 49 | 82.2%likely range 80.4% to 83.9%, 1,761 patients | 74.9%likely range 72.9% to 76.8%, 1,918 patients |
| Women aged 50 to 64 | 87.0%likely range 84.7% to 89.0%, 948 patients | 79.2%likely range 76.9% to 81.4%, 1,267 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,237August 2026 | 12,573August 2026 |
| Primary care network | Arrow Health PCN | Arnold and Calverton PCN |
| Phone | 0115 9621717 | 0115 9673777 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 6,389 in August 2026Same day 41.6%; face to face 70.9% | 6,085 in August 2026Same day 41.2%; face to face 65.3% |
| Antibiotic items per STAR-PU (one year) | 0.86England 0.74, April 2025 to March 2026 | 0.82England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.4 qualified permanent8.5 including trainees and locums2,999 patients per permanent GP | 8.2 qualified permanent13.1 including trainees and locums1,538 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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2026 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences