Compare GP practices side by side
New Ottershaw Surgery and Wey Family Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look, so a bigger number alone never gets a mark here. How we grade.
| Measure | New Ottershaw SurgeryKT16 0JX× | Wey Family PracticeKT14 6DH× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 92.1likely range 88.9 to 93.9105 survey answers | 87.4likely range 79.4 to 91.8102 survey answers |
| Label (against the England average) | Patients: clearly above the England average | Patients: clearly above the England average |
| Patients who describe the practice as good | 94.7%likely range 90.7% to 97.0%, 105 answers | 88.4%likely range 77.1% to 94.5%, 102 answers |
| Access (mean of the two below) | 85.7%likely range 81.0% to 89.0% | 84.9%likely range 80.1% to 88.4% |
| Appointments within two weeks of booking | 97.2%likely range 91.7% to 99.1%, 1,498 appointments | 94.0%likely range 88.0% to 97.1%, 1,705 appointments |
| Calls answered by the practice | 74.1%likely range 66.5% to 80.4%, 3,108 calls | 75.8%likely range 68.3% to 81.9%, 3,132 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 83.2%likely range 77.3% to 87.7%, 101 answers | 62.6%likely range 47.6% to 75.5%, 81 answers |
| Reception and admin team | 100.0%likely range 98.1% to 100.0%, 103 answers | 91.0%likely range 79.9% to 96.3%, 95 answers |
| Having a preferred professional | 42.8%likely range 36.2% to 49.6%, 104 answers | 17.7%likely range 9.7% to 30.0%, 101 answers |
| Seeing your preferred professional | 72.8%likely range 63.2% to 80.7%, 50 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 98.2%likely range 95.3% to 99.3%, 103 answers | 86.8%likely range 75.0% to 93.5%, 98 answers |
| Contacting the practice | 93.5%likely range 89.2% to 96.1%, 103 answers | 72.9%likely range 59.6% to 83.0%, 99 answers |
| Wait for an appointment | 88.2%likely range 83.0% to 91.9%, 104 answers | 65.3%likely range 50.8% to 77.4%, 87 answers |
| Being listened to | 93.3%likely range 89.1% to 96.0%, 104 answers | 92.0%likely range 81.4% to 96.8%, 98 answers |
| Care and concern | 92.6%likely range 88.2% to 95.5%, 104 answers | 89.7%likely range 78.6% to 95.4%, 98 answers |
| Confidence and trust | 97.6%likely range 94.5% to 99.0%, 105 answers | 98.1%likely range 89.8% to 99.7%, 97 answers |
| Involvement in decisions | 98.3%likely range 95.5% to 99.4%, 105 answers | 97.3%likely range 88.3% to 99.4%, 93 answers |
| Needs met | 97.0%likely range 93.7% to 98.6%, 103 answers | 93.6%likely range 83.5% to 97.7%, 98 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.7%likely range 76.8% to 93.9%, 57 patients | 95.3%likely range 89.5% to 98.0%, 107 patients |
| Children at 18 months | 89.0%likely range 79.8% to 94.3%, 73 patients | 90.4%likely range 84.5% to 94.2%, 146 patients |
| Children at 5 years | 94.5%likely range 86.7% to 97.8%, 73 patients | 86.9%likely range 80.4% to 91.4%, 145 patients |
| Women aged 25 to 49 | 73.8%likely range 71.1% to 76.4%, 1,054 patients | 71.4%likely range 69.5% to 73.4%, 2,070 patients |
| Women aged 50 to 64 | 87.2%likely range 84.4% to 89.5%, 639 patients | 77.2%likely range 74.6% to 79.6%, 1,048 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,491August 2026 | 12,093August 2026 |
| Primary care network | Coco PCN | Wb PCN |
| Phone | 01932 875001 | 01932 336880 |
| Friends and Family Test (its own feedback) | 98.5% good or very good261 answers, June 2026 | 93.3% good or very good330 answers, June 2026 |
| Appointments (one month) | 3,212 in August 2026Same day 56.0%; face to face 69.9% | 6,441 in August 2026Same day 57.2%; face to face 50.9% |
| Antibiotic items per STAR-PU (one year) | 0.88England 0.74, April 2025 to March 2026 | 0.69England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.0 qualified permanent3.0 including trainees and locums2,135 patients per permanent GP | 5.2 qualified permanent8.4 including trainees and locums2,327 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
2026 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences