Compare GP practices side by side
London Street Surgery and Chatham Street Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look, so a bigger number alone never gets a mark here. How we grade.
| Measure | London Street SurgeryRG1 4SJ× | Chatham Street SurgeryRG1 7JE× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 73.0likely range 68.4 to 77.0105 survey answers | 81.0likely range 74.6 to 85.995 survey answers |
| Label (against the England average) | No label | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 68.4%likely range 62.6% to 73.7%, 105 answers | 77.8%likely range 68.8% to 84.7%, 95 answers |
| Access (mean of the two below) | 83.6%likely range 76.6% to 88.3% | 88.2%likely range 84.1% to 91.4% |
| Appointments within two weeks of booking | 87.8%likely range 79.4% to 93.0%, 1,376 appointments | 97.2%likely range 94.3% to 98.7%, 3,743 appointmentsClearly higher |
| Calls answered by the practice | 79.3%likely range 68.2% to 87.2%, 1,424 calls | 79.1%likely range 71.3% to 85.3%, 2,676 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 46.5%likely range 40.3% to 52.9%, 94 answers | 63.8%likely range 53.4% to 73.0%, 82 answers |
| Reception and admin team | 77.6%likely range 72.1% to 82.3%, 100 answers | 89.9%likely range 82.6% to 94.3%, 95 answers |
| Having a preferred professional | 30.3%likely range 25.1% to 36.1%, 104 answers | 29.1%likely range 21.3% to 38.4%, 96 answers |
| Seeing your preferred professional | 51.5%likely range 42.0% to 60.9%, 42 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 83.2%likely range 78.1% to 87.3%, 99 answers | 78.5%likely range 69.3% to 85.5%, 88 answers |
| Contacting the practice | 73.9%likely range 68.1% to 78.9%, 100 answers | 73.9%likely range 64.4% to 81.6%, 90 answers |
| Wait for an appointment | 65.5%likely range 59.1% to 71.4%, 90 answers | 81.5%likely range 72.2% to 88.2%, 82 answers |
| Being listened to | 76.9%likely range 71.2% to 81.7%, 97 answers | 87.0%likely range 78.8% to 92.3%, 88 answers |
| Care and concern | 74.8%likely range 69.0% to 79.8%, 97 answers | 84.0%likely range 75.6% to 89.9%, 91 answers |
| Confidence and trust | 81.6%likely range 76.3% to 85.9%, 98 answers | 87.1%likely range 79.2% to 92.3%, 92 answers |
| Involvement in decisions | 79.9%likely range 74.2% to 84.5%, 91 answers | 91.4%likely range 83.9% to 95.6%, 86 answers |
| Needs met | 89.4%likely range 85.0% to 92.7%, 98 answers | 91.4%likely range 84.2% to 95.5%, 89 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.2%likely range 80.2% to 95.4%, 61 patients | 84.4%likely range 74.7% to 90.9%, 77 patients |
| Children at 18 months | 79.1%likely range 64.8% to 88.6%, 43 patients | 89.3%likely range 80.3% to 94.5%, 75 patients |
| Children at 5 years | 75.5%likely range 61.9% to 85.4%, 49 patients | 82.5%likely range 71.4% to 90.0%, 63 patients |
| Women aged 25 to 49 | 55.8%likely range 53.0% to 58.7%, 1,159 patients | 65.7%likely range 63.4% to 67.9%, 1,689 patients |
| Women aged 50 to 64 | 69.6%likely range 64.2% to 74.4%, 309 patients | 79.8%likely range 76.2% to 83.1%, 526 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,132August 2026 | 7,863August 2026 |
| Primary care network | Reading Central PCN | Reading Central PCN |
| Phone | 01189 072994 | 0118 9505121 |
| Friends and Family Test (its own feedback) | 91.6% good or very good818 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 1,497 in August 2026Same day 45.0%; face to face 58.7% | 3,820 in August 2026Same day 28.5%; face to face 66.5% |
| Antibiotic items per STAR-PU (one year) | 0.54England 0.74, April 2025 to March 2026 | 0.57England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.0 qualified permanent2.0 including trainees and locums2,566 patients per permanent GP | 1.2 qualified permanent2.9 including trainees and locums6,410 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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2026 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences