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Practice Grade
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Compare GP practices side by side

Pick two to four practices. Each column shows the Practice Grade with its likely range and the number of answers, the other survey questions, and facts from NHS England. We point a practice out as higher only when the survey can show it. Otherwise we say they cannot be told apart.

Comparison

Leander Family Practice and Your Family Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

A page for this pair

MeasureLeander Family PracticeCR7 6JE×Your Family PracticeCR7 7JH×
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade79.1likely range 71.2 to 84.897 survey answers72.0likely range 60.3 to 80.990 survey answers
Label (against the England average)Patients: cannot be told apart from the England averagePatients: cannot be told apart from the England average
Patients who describe the practice as good78.9%likely range 67.7% to 86.9%, 97 answers70.3%likely range 53.7% to 82.9%, 90 answers
Access (mean of the two below)79.5%likely range 75.0% to 83.0%75.8%likely range 71.5% to 79.5%
Appointments within two weeks of booking94.2%likely range 88.7% to 97.1%, 1,960 appointmentsClearly higher83.8%likely range 78.3% to 88.2%, 3,205 appointments
Calls answered by the practice64.7%likely range 57.6% to 71.2%, 3,897 calls67.7%likely range 61.1% to 73.6%, 4,483 calls
More survey questions (not part of the grade)
Getting through on the phone51.8%likely range 39.4% to 63.9%, 87 answers41.5%likely range 26.5% to 58.4%, 86 answers
Reception and admin team86.7%likely range 76.5% to 92.9%, 95 answers77.1%likely range 60.4% to 88.1%, 86 answers
Having a preferred professional49.3%likely range 37.7% to 61.0%, 96 answers38.3%likely range 24.0% to 55.0%, 89 answers
Seeing your preferred professional51.2%likely range 35.4% to 66.7%, 52 answersNot shown: fewer than 30 answers
Knowing the next step86.2%likely range 75.8% to 92.6%, 93 answers83.2%likely range 66.6% to 92.5%, 81 answers
Contacting the practice73.5%likely range 61.8% to 82.6%, 95 answers63.9%likely range 47.1% to 77.9%, 88 answers
Wait for an appointment67.8%likely range 55.2% to 78.3%, 86 answers55.6%likely range 37.7% to 72.2%, 74 answers
Being listened to89.0%likely range 79.0% to 94.6%, 92 answers94.1%likely range 80.6% to 98.4%, 86 answers
Care and concern92.4%likely range 83.2% to 96.7%, 92 answers87.1%likely range 71.7% to 94.7%, 86 answers
Confidence and trust92.9%likely range 83.7% to 97.1%, 90 answers98.5%likely range 86.9% to 99.8%, 85 answers
Involvement in decisions90.9%likely range 81.4% to 95.8%, 92 answers92.0%likely range 76.7% to 97.6%, 77 answers
Needs met90.4%likely range 80.7% to 95.5%, 92 answers88.4%likely range 72.9% to 95.6%, 82 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months85.6%likely range 78.6% to 90.6%, 132 patients81.6%likely range 74.6% to 87.1%, 147 patients
Children at 18 months71.8%likely range 63.0% to 79.2%, 117 patients78.0%likely range 70.9% to 83.7%, 159 patients
Children at 5 years57.3%likely range 48.2% to 65.9%, 117 patients63.3%likely range 55.0% to 70.9%, 139 patients
Women aged 25 to 4953.8%likely range 51.5% to 56.1%, 1,794 patients64.2%likely range 62.2% to 66.1%, 2,393 patients
Women aged 50 to 6472.4%likely range 69.0% to 75.6%, 703 patients74.2%likely range 71.1% to 77.0%, 844 patients
Facts (NHS England, not part of the grade)
Registered patients9,245August 202611,466August 2026
Primary care networkPrimary Care North Croydon PCNPrimary Care North Croydon PCN
Phone020 34578727020 86897800
Friends and Family Test (its own feedback)77.3% good or very good97 answers, June 202675.4% good or very good65 answers, June 2026
Appointments (one month)2,458 in August 2026Same day 53.1%; face to face 67.0%3,551 in August 2026Same day 32.7%; face to face 69.4%
Antibiotic items per STAR-PU (one year)0.66England 0.74, April 2025 to March 20260.38England 0.74, April 2025 to March 2026
GPs (full-time equivalent)2.2 qualified permanent3.1 including trainees and locums4,152 patients per permanent GP1.8 qualified permanent1.8 including trainees and locums6,323 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

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How to read it

The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look. That is why a bigger number alone never gets a mark here. How we grade.

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences