Compare GP practices side by side
Laindon Medical Group and Ballards Walk Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look, so a bigger number alone never gets a mark here. How we grade.
| Measure | Laindon Medical GroupSS15 5TR× | Ballards Walk SurgerySS15 5HL× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.3likely range 61.8 to 86.9109 survey answers | 80.2likely range 69.3 to 87.3104 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 80.8%likely range 57.3% to 92.9%, 109 answers | 79.1%likely range 63.5% to 89.2%, 104 answers |
| Access (mean of the two below) | 72.3%likely range 66.4% to 78.1% | 82.7%likely range 79.8% to 85.0%Clearly higher |
| Appointments within two weeks of booking | 98.9%likely range 95.4% to 99.8%, 2,079 appointments | 98.3%likely range 95.0% to 99.4%, 2,572 appointments |
| Calls answered by the practice | 45.5%likely range 34.3% to 57.2%, 1,440 calls | 67.1%likely range 62.2% to 71.6%, 8,060 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 25.6%likely range 10.4% to 50.5%, 99 answers | 72.0%likely range 55.5% to 84.2%, 99 answers |
| Reception and admin team | 85.5%likely range 61.3% to 95.6%, 100 answers | 85.5%likely range 70.3% to 93.6%, 99 answers |
| Having a preferred professional | 43.3%likely range 23.2% to 65.9%, 108 answers | 29.3%likely range 17.1% to 45.5%, 104 answers |
| Seeing your preferred professional | 45.3%likely range 18.0% to 75.7%, 50 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 89.8%likely range 66.1% to 97.6%, 98 answers | 84.1%likely range 68.6% to 92.8%, 98 answers |
| Contacting the practice | 73.3%likely range 49.1% to 88.7%, 105 answers | 81.8%likely range 66.3% to 91.1%, 102 answers |
| Wait for an appointment | 68.7%likely range 42.8% to 86.6%, 90 answers | 85.5%likely range 70.0% to 93.7%, 96 answers |
| Being listened to | 88.1%likely range 65.0% to 96.7%, 105 answers | 83.9%likely range 68.4% to 92.6%, 99 answers |
| Care and concern | 88.1%likely range 65.0% to 96.7%, 105 answers | 84.2%likely range 68.8% to 92.8%, 99 answers |
| Confidence and trust | 95.7%likely range 74.4% to 99.4%, 104 answers | 92.6%likely range 78.8% to 97.7%, 97 answers |
| Involvement in decisions | 92.5%likely range 68.7% to 98.6%, 94 answers | 92.6%likely range 78.3% to 97.7%, 92 answers |
| Needs met | 95.5%likely range 73.9% to 99.4%, 102 answers | 89.9%likely range 75.5% to 96.3%, 98 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.8%likely range 87.0% to 95.0%, 184 patients | 84.4%likely range 77.9% to 89.3%, 154 patients |
| Children at 18 months | 86.3%likely range 80.4% to 90.6%, 175 patients | 85.5%likely range 78.9% to 90.3%, 145 patients |
| Children at 5 years | 86.7%likely range 81.3% to 90.7%, 203 patients | 83.0%likely range 76.8% to 87.7%, 182 patients |
| Women aged 25 to 49 | 66.9%likely range 65.2% to 68.5%, 3,241 patients | 61.4%likely range 59.5% to 63.3%, 2,564 patients |
| Women aged 50 to 64 | 67.5%likely range 65.1% to 69.8%, 1,530 patients | 68.2%likely range 65.2% to 71.1%, 962 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 18,708August 2026 | 13,296August 2026 |
| Primary care network | West Basildon PCN | West Basildon PCN |
| Phone | 01268 209363 | 01268 542901 |
| Friends and Family Test (its own feedback) | 73.8% good or very good172 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 7,870 in August 2026Same day 31.9%; face to face 76.5% | 3,860 in August 2026Same day 54.2%; face to face 69.7% |
| Antibiotic items per STAR-PU (one year) | 0.79England 0.74, April 2025 to March 2026 | 0.89England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 9.3 qualified permanent12.5 including trainees and locums2,018 patients per permanent GP | 3.8 qualified permanent3.8 including trainees and locums3,482 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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2026 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences