Compare GP practices side by side
Hightown Surgery and Banbury Cross Health Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look, so a bigger number alone never gets a mark here. How we grade.
| Measure | Hightown SurgeryOX16 9DB× | Banbury Cross Health CentreOX16 9AD× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.4likely range 75.7 to 85.7118 survey answers | 71.2likely range 56.8 to 81.9169 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 82.0%likely range 74.0% to 88.0%, 118 answers | 68.3%likely range 47.7% to 83.6%, 169 answers |
| Access (mean of the two below) | 79.9%likely range 75.6% to 83.3% | 77.8%likely range 75.5% to 79.8% |
| Appointments within two weeks of booking | 85.7%likely range 79.5% to 90.3%, 2,457 appointments | 93.4%likely range 90.6% to 95.5%, 6,184 appointmentsClearly higher |
| Calls answered by the practice | 74.0%likely range 68.2% to 79.0%, 5,310 callsClearly higher | 62.2%likely range 58.5% to 65.6%, 14,829 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 56.6%likely range 47.2% to 65.6%, 111 answers | 49.5%likely range 30.3% to 68.9%, 164 answers |
| Reception and admin team | 91.2%likely range 84.5% to 95.2%, 116 answers | 80.1%likely range 59.1% to 91.8%, 158 answers |
| Having a preferred professional | 30.4%likely range 22.7% to 39.4%, 118 answers | 21.2%likely range 9.2% to 41.8%, 166 answers |
| Seeing your preferred professional | 53.0%likely range 36.6% to 68.8%, 36 answers | 41.1%likely range 12.6% to 77.1%, 41 answers |
| Knowing the next step | 93.6%likely range 87.4% to 96.8%, 116 answers | 78.5%likely range 57.4% to 90.8%, 159 answers |
| Contacting the practice | 73.6%likely range 64.9% to 80.9%, 118 answers | 59.6%likely range 39.2% to 77.1%, 165 answers |
| Wait for an appointment | 62.3%likely range 52.7% to 71.1%, 106 answers | 61.9%likely range 39.9% to 79.9%, 143 answers |
| Being listened to | 87.8%likely range 80.3% to 92.7%, 112 answers | 80.3%likely range 59.3% to 92.0%, 157 answers |
| Care and concern | 86.5%likely range 78.8% to 91.7%, 112 answers | 80.2%likely range 59.2% to 91.8%, 159 answers |
| Confidence and trust | 96.6%likely range 91.2% to 98.7%, 110 answers | 90.7%likely range 71.4% to 97.4%, 158 answers |
| Involvement in decisions | 96.0%likely range 90.3% to 98.4%, 109 answers | 89.4%likely range 69.2% to 96.9%, 151 answers |
| Needs met | 92.5%likely range 86.0% to 96.2%, 111 answers | 76.9%likely range 55.8% to 89.7%, 160 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.8%likely range 84.6% to 94.6%, 130 patients | 87.8%likely range 84.3% to 90.6%, 411 patients |
| Children at 18 months | 91.6%likely range 85.6% to 95.2%, 131 patients | 88.0%likely range 84.5% to 90.8%, 416 patients |
| Children at 5 years | 89.8%likely range 83.4% to 94.0%, 128 patients | 81.6%likely range 78.0% to 84.8%, 490 patients |
| Women aged 25 to 49 | 72.7%likely range 70.8% to 74.6%, 2,104 patients | 59.9%likely range 58.8% to 61.0%, 7,624 patients |
| Women aged 50 to 64 | 80.7%likely range 78.3% to 82.8%, 1,170 patients | 67.4%likely range 65.7% to 69.0%, 3,187 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,472August 2026 | 41,408August 2026 |
| Primary care network | Banbury Alliance PCN | Banbury Cross PCN |
| Phone | 01295 270722 | 01295 256261 |
| Friends and Family Test (its own feedback) | 94.4% good or very good304 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 6,705 in August 2026Same day 45.8%; face to face 47.7% | 12,634 in August 2026Same day 40.0%; face to face 63.5% |
| Antibiotic items per STAR-PU (one year) | 0.66England 0.74, April 2025 to March 2026 | 0.74England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.3 qualified permanent7.3 including trainees and locums1,987 patients per permanent GP | 19.4 qualified permanent24.3 including trainees and locums2,133 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
2026 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences