Compare GP practices side by side
Hawthorns Surgery, Woodlands Road Medical Centre and The House Partnership cannot be told apart on the Practice Grade. No practice's likely range lies wholly above another's, so the data does not show that one is ahead of another.
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look, so a bigger number alone never gets a mark here. How we grade.
| Measure | Hawthorns SurgeryRH1 1DT× | Woodlands Road Medical CentreRH1 6EY× | The House PartnershipRH1 1EB× |
|---|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | |||
| Practice Grade | 84.1likely range 78.6 to 87.9116 survey answers | 82.0likely range 75.8 to 86.4115 survey answers | 75.4likely range 53.7 to 87.6107 survey answers |
| Label (against the England average) | Patients: clearly above the England average | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 85.3%likely range 77.7% to 90.6%, 116 answers | 83.6%likely range 75.0% to 89.7%, 115 answers | 74.0%likely range 43.1% to 91.5%, 107 answers |
| Access (mean of the two below) | 81.0%likely range 77.1% to 84.1% | 78.0%likely range 73.7% to 81.6% | 78.4%likely range 76.4% to 80.2% |
| Appointments within two weeks of booking | 90.1%likely range 84.7% to 93.7%, 2,640 appointments | 76.6%likely range 69.8% to 82.2%, 2,687 appointments | 94.8%likely range 93.1% to 96.1%, 12,807 appointments |
| Calls answered by the practice | 71.7%likely range 66.0% to 76.9%, 5,387 calls | 79.4%likely range 74.0% to 83.8%, 5,425 calls | 61.8%likely range 58.3% to 65.3%, 15,478 calls |
| More survey questions (not part of the grade) | |||
| Getting through on the phone | 64.7%likely range 55.5% to 73.0%, 112 answers | 79.5%likely range 70.1% to 86.5%, 109 answers | 70.3%likely range 38.2% to 90.0%, 96 answers |
| Reception and admin team | 91.4%likely range 84.7% to 95.3%, 113 answers | 94.4%likely range 87.9% to 97.5%, 112 answers | 86.6%likely range 55.1% to 97.2%, 104 answers |
| Having a preferred professional | 32.8%likely range 24.9% to 41.9%, 115 answers | 47.1%likely range 37.5% to 56.9%, 116 answers | 19.6%likely range 5.4% to 51.0%, 106 answers |
| Seeing your preferred professional | 44.3%likely range 29.5% to 60.1%, 39 answers | 75.3%likely range 61.9% to 85.1%, 61 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 82.1%likely range 74.0% to 88.0%, 116 answers | 92.6%likely range 85.5% to 96.4%, 111 answers | 89.5%likely range 58.0% to 98.1%, 103 answers |
| Contacting the practice | 77.0%likely range 68.5% to 83.8%, 115 answers | 83.0%likely range 74.2% to 89.3%, 111 answers | 65.7%likely range 35.5% to 86.9%, 105 answers |
| Wait for an appointment | 74.6%likely range 65.4% to 82.0%, 106 answers | 76.0%likely range 66.4% to 83.6%, 109 answers | 56.8%likely range 27.8% to 81.8%, 100 answers |
| Being listened to | 95.5%likely range 89.9% to 98.1%, 113 answers | 90.6%likely range 83.0% to 95.0%, 111 answers | 91.7%likely range 61.0% to 98.7%, 105 answers |
| Care and concern | 92.9%likely range 86.6% to 96.4%, 113 answers | 86.2%likely range 77.8% to 91.7%, 111 answers | 90.7%likely range 59.4% to 98.5%, 103 answers |
| Confidence and trust | 98.3%likely range 93.9% to 99.6%, 114 answers | 89.3%likely range 81.5% to 94.0%, 113 answers | 92.5%likely range 61.5% to 99.0%, 103 answers |
| Involvement in decisions | 94.8%likely range 88.9% to 97.6%, 110 answers | 90.4%likely range 82.7% to 94.9%, 110 answers | 95.1%likely range 64.5% to 99.5%, 102 answers |
| Needs met | 92.1%likely range 85.6% to 95.8%, 114 answers | 94.0%likely range 87.3% to 97.3%, 111 answers | 89.3%likely range 58.1% to 98.0%, 105 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | |||
| Babies at 8 months | 85.9%likely range 76.5% to 91.9%, 78 patients | 86.3%likely range 76.6% to 92.4%, 73 patients | 86.5%likely range 82.3% to 89.8%, 318 patients |
| Children at 18 months | 88.6%likely range 80.3% to 93.7%, 88 patients | 92.4%likely range 84.4% to 96.5%, 79 patients | 86.9%likely range 82.9% to 90.0%, 343 patients |
| Children at 5 years | 90.9%likely range 83.1% to 95.3%, 88 patients | 82.5%likely range 73.7% to 88.8%, 97 patients | 83.0%likely range 78.6% to 86.7%, 330 patients |
| Women aged 25 to 49 | 62.7%likely range 60.2% to 65.1%, 1,485 patients | 70.0%likely range 67.9% to 72.1%, 1,855 patients | 62.1%likely range 60.8% to 63.3%, 5,495 patients |
| Women aged 50 to 64 | 74.4%likely range 71.2% to 77.4%, 766 patients | 76.2%likely range 73.4% to 78.8%, 971 patients | 74.7%likely range 72.9% to 76.4%, 2,349 patients |
| Facts (NHS England, not part of the grade) | |||
| Registered patients | 8,539August 2026 | 10,026August 2026 | 38,921August 2026 |
| Primary care network | Redhill Phoenix PCN | Redhill Phoenix PCN | Care Collaborative (Redhill) PCN |
| Phone | 01737 762902 | 01737 761343 | 01737 761201 |
| Friends and Family Test (its own feedback) | 95.6% good or very good181 answers, June 2026 | No results for June 2026 | 94.7% good or very good984 answers, June 2026 |
| Appointments (one month) | 3,639 in August 2026Same day 41.6%; face to face 78.8% | 3,676 in August 2026Same day 31.4%; face to face 86.2% | 20,935 in August 2026Same day 53.4%; face to face 46.5% |
| Antibiotic items per STAR-PU (one year) | 0.87England 0.74, April 2025 to March 2026 | 0.92England 0.74, April 2025 to March 2026 | 0.65England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.4 qualified permanent7.5 including trainees and locums1,575 patients per permanent GP | 4.0 qualified permanent4.0 including trainees and locums2,504 patients per permanent GP | 19.4 qualified permanent24.7 including trainees and locums2,008 patients per permanent GP |
| CQC rating (a separate source) | Good | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
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2026 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences