Compare GP practices side by side
Haven Health’s Practice Grade is clearly higher than Howard House Surgery’s: its likely range lies wholly above. The other pairs cannot be told apart.
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look, so a bigger number alone never gets a mark here. How we grade.
| Measure | Haven HealthIP11 2XD× | Grove Medical CentreIP11 9GA× | Howard House SurgeryIP11 7DD× |
|---|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | |||
| Practice Grade | 93.2likely range 89.1 to 95.4116 survey answers | 90.1likely range 78.4 to 94.0105 survey answers | 78.8likely range 73.6 to 82.9123 survey answers |
| Label (against the England average) | Patients: clearly above the England average | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 94.7%likely range 89.2% to 97.5%, 116 answers | 92.5%likely range 75.9% to 98.0%, 105 answers | 79.7%likely range 72.5% to 85.4%, 123 answers |
| Access (mean of the two below) | 89.5%likely range 85.1% to 92.8% | 84.2%likely range 82.0% to 86.1% | 76.4%likely range 72.0% to 80.1% |
| Appointments within two weeks of booking | 98.8%likely range 96.0% to 99.6%, 2,966 appointments | 94.4%likely range 92.2% to 96.1%, 8,332 appointments | 87.2%likely range 82.1% to 91.0%, 3,311 appointments |
| Calls answered by the practice | 80.2%likely range 71.8% to 86.6%, 2,266 calls | 73.9%likely range 70.1% to 77.3%, 11,944 calls | 65.5%likely range 58.3% to 72.0%, 3,778 calls |
| More survey questions (not part of the grade) | |||
| Getting through on the phone | 75.1%likely range 66.2% to 82.2%, 104 answers | 80.4%likely range 61.4% to 91.4%, 104 answers | 57.3%likely range 49.2% to 65.1%, 119 answers |
| Reception and admin team | 91.4%likely range 84.9% to 95.2%, 112 answers | 96.1%likely range 80.7% to 99.3%, 105 answers | 91.2%likely range 85.5% to 94.8%, 121 answers |
| Having a preferred professional | 43.5%likely range 35.0% to 52.4%, 115 answers | 15.6%likely range 6.2% to 34.1%, 105 answers | 23.2%likely range 17.2% to 30.6%, 123 answers |
| Seeing your preferred professional | 67.5%likely range 53.4% to 79.0%, 47 answers | Not shown: fewer than 30 answers | 14.9%likely range 6.9% to 29.4%, 33 answers |
| Knowing the next step | 90.0%likely range 83.3% to 94.2%, 112 answers | 96.7%likely range 81.0% to 99.5%, 99 answers | 93.6%likely range 88.4% to 96.6%, 118 answers |
| Contacting the practice | 88.3%likely range 81.4% to 92.9%, 115 answers | 87.6%likely range 69.4% to 95.7%, 102 answers | 79.4%likely range 72.1% to 85.1%, 121 answers |
| Wait for an appointment | 88.1%likely range 80.6% to 93.0%, 101 answers | 91.6%likely range 73.7% to 97.7%, 96 answers | 89.3%likely range 82.7% to 93.6%, 105 answers |
| Being listened to | 97.3%likely range 92.5% to 99.1%, 111 answers | 94.4%likely range 78.3% to 98.7%, 104 answers | 84.1%likely range 77.3% to 89.2%, 119 answers |
| Care and concern | 95.5%likely range 90.2% to 98.0%, 112 answers | 95.0%likely range 78.6% to 99.0%, 100 answers | 82.6%likely range 75.5% to 87.9%, 117 answers |
| Confidence and trust | 98.1%likely range 93.8% to 99.5%, 112 answers | 96.0%likely range 80.5% to 99.3%, 103 answers | 95.4%likely range 90.6% to 97.8%, 116 answers |
| Involvement in decisions | 94.1%likely range 88.2% to 97.2%, 108 answers | 96.4%likely range 80.5% to 99.4%, 99 answers | 96.0%likely range 91.2% to 98.2%, 113 answers |
| Needs met | 94.2%likely range 88.4% to 97.2%, 111 answers | 98.2%likely range 83.9% to 99.8%, 104 answers | 90.8%likely range 84.9% to 94.5%, 117 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | |||
| Babies at 8 months | 88.1%likely range 77.5% to 94.1%, 59 patients | 95.5%likely range 89.8% to 98.0%, 110 patients | 96.1%likely range 86.8% to 98.9%, 51 patients |
| Children at 18 months | 90.4%likely range 79.4% to 95.8%, 52 patients | 93.5%likely range 87.2% to 96.8%, 108 patients | 88.0%likely range 76.2% to 94.4%, 50 patients |
| Children at 5 years | 97.5%likely range 91.3% to 99.3%, 80 patients | 95.9%likely range 91.4% to 98.1%, 147 patients | 89.2%likely range 79.4% to 94.7%, 65 patients |
| Women aged 25 to 49 | 82.3%likely range 80.0% to 84.3%, 1,184 patients | 80.2%likely range 78.5% to 81.8%, 2,302 patients | 72.1%likely range 69.2% to 74.7%, 1,017 patients |
| Women aged 50 to 64 | 81.1%likely range 78.4% to 83.6%, 870 patients | 81.6%likely range 79.7% to 83.4%, 1,707 patients | 74.7%likely range 71.6% to 77.7%, 776 patients |
| Facts (NHS England, not part of the grade) | |||
| Registered patients | 8,184August 2026 | 18,010August 2026 | 8,135August 2026 |
| Primary care network | East Suffolk PCN | Orwell PCN | East Suffolk PCN |
| Phone | 01394 670107 | 01394 283197 | 01394 282706 |
| Friends and Family Test (its own feedback) | 88.4% good or very good172 answers, June 2026 | 100.0% good or very good25 answers, June 2026 | 87.2% good or very good234 answers, June 2026 |
| Appointments (one month) | 5,023 in August 2026Same day 41.8%; face to face 55.3% | 12,583 in August 2026Same day 58.0%; face to face 39.8% | 4,786 in August 2026Same day 40.2%; face to face 62.5% |
| Antibiotic items per STAR-PU (one year) | 0.76England 0.74, April 2025 to March 2026 | 1.29England 0.74, April 2025 to March 2026 | 0.91England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.0 qualified permanent8.3 including trainees and locums2,777 patients per permanent GP | 3.5 qualified permanent4.5 including trainees and locums5,215 patients per permanent GP | 4.6 qualified permanent5.6 including trainees and locums1,784 patients per permanent GP |
| CQC rating (a separate source) | Good | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
2026 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences