Compare GP practices side by side
Davenport House Surgery, Village Surgery and Elms Medical Practice cannot be told apart on the Practice Grade. No practice's likely range lies wholly above another's, so the data does not show that one is ahead of another.
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look, so a bigger number alone never gets a mark here. How we grade.
| Measure | Davenport House SurgeryAL5 4HX× | Village SurgeryAL5 2BT× | Elms Medical PracticeAL5 4QA× |
|---|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | |||
| Practice Grade | 84.3likely range 78.9 to 88.1121 survey answers | 80.5likely range 73.9 to 85.3128 survey answers | 77.8likely range 69.1 to 84.0118 survey answers |
| Label (against the England average) | Patients: clearly above the England average | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 85.5%likely range 78.1% to 90.7%, 121 answers | 79.9%likely range 70.8% to 86.6%, 128 answers | 78.0%likely range 65.8% to 86.7%, 118 answers |
| Access (mean of the two below) | 81.3%likely range 76.7% to 85.1% | 81.7%likely range 76.4% to 85.2% | 77.2%likely range 71.5% to 81.1% |
| Appointments within two weeks of booking | 99.0%likely range 94.3% to 99.8%, 1,456 appointments | 95.4%likely range 87.4% to 98.4%, 1,007 appointments | 96.5%likely range 88.2% to 99.0%, 883 appointments |
| Calls answered by the practice | 63.6%likely range 55.6% to 71.0%, 3,058 calls | 67.9%likely range 60.8% to 74.2%, 3,810 calls | 57.7%likely range 50.0% to 65.1%, 3,344 calls |
| More survey questions (not part of the grade) | |||
| Getting through on the phone | 47.9%likely range 38.6% to 57.3%, 108 answers | 46.8%likely range 36.5% to 57.5%, 110 answers | 39.7%likely range 27.5% to 53.4%, 104 answers |
| Reception and admin team | 83.4%likely range 75.7% to 89.1%, 120 answers | 88.3%likely range 80.3% to 93.3%, 125 answers | 84.1%likely range 72.3% to 91.5%, 112 answers |
| Having a preferred professional | 26.2%likely range 19.1% to 34.8%, 121 answers | 38.8%likely range 29.7% to 48.8%, 128 answers | 22.7%likely range 13.8% to 35.0%, 118 answers |
| Seeing your preferred professional | 47.1%likely range 32.0% to 62.7%, 39 answers | 41.5%likely range 27.9% to 56.6%, 56 answers | 39.9%likely range 19.7% to 64.3%, 32 answers |
| Knowing the next step | 89.6%likely range 82.7% to 93.9%, 118 answers | 89.9%likely range 82.2% to 94.5%, 125 answers | 95.7%likely range 86.9% to 98.7%, 113 answers |
| Contacting the practice | 81.0%likely range 72.9% to 87.1%, 118 answers | 78.4%likely range 69.2% to 85.4%, 128 answers | 80.1%likely range 68.0% to 88.4%, 116 answers |
| Wait for an appointment | 82.5%likely range 74.0% to 88.6%, 106 answers | 64.2%likely range 53.7% to 73.6%, 113 answers | 74.1%likely range 60.6% to 84.1%, 103 answers |
| Being listened to | 92.1%likely range 85.6% to 95.8%, 114 answers | 91.4%likely range 83.8% to 95.6%, 119 answers | 88.9%likely range 77.7% to 94.9%, 107 answers |
| Care and concern | 93.6%likely range 87.5% to 96.9%, 115 answers | 93.1%likely range 85.9% to 96.7%, 119 answers | 89.4%likely range 78.2% to 95.2%, 106 answers |
| Confidence and trust | 97.5%likely range 92.5% to 99.2%, 112 answers | 95.1%likely range 88.6% to 98.0%, 122 answers | 91.6%likely range 81.1% to 96.5%, 110 answers |
| Involvement in decisions | 96.4%likely range 90.9% to 98.6%, 109 answers | 97.4%likely range 91.5% to 99.3%, 111 answers | 90.2%likely range 79.0% to 95.8%, 103 answers |
| Needs met | 93.9%likely range 87.8% to 97.1%, 111 answers | 94.6%likely range 88.0% to 97.7%, 122 answers | 84.9%likely range 73.1% to 92.1%, 110 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | |||
| Babies at 8 months | 93.3%likely range 85.3% to 97.1%, 75 patients | 92.0%likely range 85.0% to 95.9%, 100 patients | 88.9%likely range 82.7% to 93.0%, 144 patients |
| Children at 18 months | 86.4%likely range 77.3% to 92.2%, 81 patients | 88.5%likely range 81.7% to 93.0%, 122 patients | 93.9%likely range 88.8% to 96.8%, 148 patients |
| Children at 5 years | 92.9%likely range 86.5% to 96.3%, 112 patients | 89.2%likely range 83.4% to 93.2%, 158 patients | 90.7%likely range 85.8% to 94.1%, 194 patients |
| Women aged 25 to 49 | 71.8%likely range 69.7% to 73.9%, 1,771 patients | 79.8%likely range 78.0% to 81.4%, 2,085 patients | 76.7%likely range 75.1% to 78.3%, 2,669 patients |
| Women aged 50 to 64 | 80.4%likely range 78.2% to 82.4%, 1,330 patients | 82.0%likely range 80.0% to 83.8%, 1,584 patients | 79.6%likely range 77.6% to 81.4%, 1,767 patients |
| Facts (NHS England, not part of the grade) | |||
| Registered patients | 12,395August 2026 | 15,444August 2026 | 17,360August 2026 |
| Primary care network | Harpenden Health PCN | Harpenden Health PCN | Harpenden Health PCN |
| Phone | 01582 767821 | 01582 712021 | 01582 767444 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 93.7% good or very good316 answers, June 2026 | 95.1% good or very good411 answers, June 2026 |
| Appointments (one month) | 3,381 in August 2026Same day 28.1%; face to face 68.2% | 3,442 in August 2026Same day 20.1%; face to face 78.2% | 3,491 in August 2026Same day 31.8%; face to face 85.9% |
| Antibiotic items per STAR-PU (one year) | 0.64England 0.74, April 2025 to March 2026 | 0.75England 0.74, April 2025 to March 2026 | 0.68England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.7 qualified permanent12.2 including trainees and locums2,617 patients per permanent GP | 7.0 qualified permanent10.0 including trainees and locums2,213 patients per permanent GP | 10.6 qualified permanent12.6 including trainees and locums1,632 patients per permanent GP |
| CQC rating (a separate source) | Good | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
2026 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences