Compare GP practices side by side
Cantilupe Surgery and Hereford Medical Group cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
The Practice Grade is the same figure as on each practice’s page, with its margin of error. Two practices whose margins overlap cannot be told apart, however far apart the two numbers look, so a bigger number alone never gets a mark here. How we grade.
| Measure | Cantilupe SurgeryHR1 2JB× | Hereford Medical GroupHR1 1BB× |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.9likely range 72.3 to 86.6114 survey answers | 59.6likely range 39.9 to 77.0169 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 82.1%likely range 69.9% to 90.1%, 114 answers | 55.8%likely range 27.7% to 80.6%, 169 answers |
| Access (mean of the two below) | 78.1%likely range 74.4% to 81.3%Clearly higher | 68.4%likely range 65.6% to 70.9% |
| Appointments within two weeks of booking | 86.5%likely range 82.3% to 89.9%, 4,792 appointmentsClearly higher | 73.8%likely range 69.7% to 77.6%, 7,255 appointments |
| Calls answered by the practice | 69.5%likely range 63.4% to 75.0%, 4,972 calls | 62.8%likely range 59.1% to 66.3%, 14,304 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 61.2%likely range 47.1% to 73.7%, 101 answers | 26.6%likely range 8.2% to 59.3%, 151 answers |
| Reception and admin team | 92.7%likely range 82.1% to 97.3%, 105 answers | 79.4%likely range 46.5% to 94.5%, 154 answers |
| Having a preferred professional | 22.9%likely range 13.8% to 35.5%, 116 answers | 25.6%likely range 8.2% to 56.9%, 167 answers |
| Seeing your preferred professional | 22.2%likely range 7.8% to 48.9%, 30 answers | 37.7%likely range 4.8% to 88.0%, 30 answers |
| Knowing the next step | 88.4%likely range 76.9% to 94.6%, 108 answers | 83.0%likely range 50.5% to 95.9%, 158 answers |
| Contacting the practice | 80.1%likely range 67.5% to 88.6%, 112 answers | 54.6%likely range 26.6% to 80.0%, 166 answers |
| Wait for an appointment | 49.3%likely range 36.0% to 62.8%, 104 answers | 52.3%likely range 23.5% to 79.7%, 145 answers |
| Being listened to | 89.7%likely range 78.5% to 95.4%, 110 answers | 87.9%likely range 55.3% to 97.7%, 156 answers |
| Care and concern | 86.2%likely range 74.4% to 93.0%, 111 answers | 84.5%likely range 51.8% to 96.5%, 156 answers |
| Confidence and trust | 100.0%likely range 93.0% to 100.0%, 108 answers | 94.3%likely range 62.4% to 99.4%, 154 answers |
| Involvement in decisions | 96.2%likely range 86.8% to 99.0%, 104 answers | 90.3%likely range 56.6% to 98.5%, 145 answers |
| Needs met | 93.3%likely range 83.3% to 97.5%, 111 answers | 85.1%likely range 53.0% to 96.7%, 161 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.2%likely range 85.9% to 96.8%, 88 patients | 94.7%likely range 92.2% to 96.4%, 449 patients |
| Children at 18 months | 94.4%likely range 87.5% to 97.6%, 89 patients | 91.8%likely range 88.9% to 94.0%, 452 patients |
| Children at 5 years | 95.1%likely range 88.0% to 98.1%, 81 patients | 91.2%likely range 88.2% to 93.4%, 464 patients |
| Women aged 25 to 49 | 70.7%likely range 68.5% to 72.8%, 1,704 patients | 68.3%likely range 67.3% to 69.3%, 7,835 patients |
| Women aged 50 to 64 | 78.4%likely range 76.0% to 80.6%, 1,199 patients | 72.0%likely range 70.6% to 73.4%, 4,037 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,431August 2026 | 46,549August 2026 |
| Primary care network | The Wbc (Hereford City) PCN | Herefordshire Hereford City Hmg PCN |
| Phone | 01432 268031 | 01432 272175 |
| Friends and Family Test (its own feedback) | 93.6% good or very good298 answers, June 2026 | 83.3% good or very good239 answers, June 2026 |
| Appointments (one month) | 7,312 in August 2026Same day 54.1%; face to face 37.4% | 15,852 in August 2026Same day 27.8%; face to face 68.2% |
| Antibiotic items per STAR-PU (one year) | 0.76England 0.74, April 2025 to March 2026 | 0.60England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.0 qualified permanent7.4 including trainees and locums2,081 patients per permanent GP | 18.4 qualified permanent27.6 including trainees and locums2,533 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
2026 GP Patient Survey: https://www.gp-patient.co.uk/
Contains information from NHS England, licenced under the current version of the Open Government Licence
Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.
All sources and licences