Medway · Compare
Woodlands Family Practice vs Pump Lane Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Pump Lane Surgery’s Practice score is clearly higher than Woodlands Family Practice’s: its 95% interval lies wholly above.
Side by side
| Measure | Woodlands Family PracticeME7 2BU | Pump Lane SurgeryME8 7AA |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 53.695% interval 41.7 to 66.2123 survey answers | 89.195% interval 86.0 to 91.094 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 46.1%95% interval 29.2% to 64.1%, 123 answers | 94.7%95% interval 93.4% to 95.8%, 94 answersClearly higher |
| Access (mean of the two below) | 70.9%95% interval 67.1% to 74.4% | 76.0%95% interval 66.1% to 81.6% |
| Appointments within two weeks of booking | 74.6%95% interval 68.8% to 79.6%, 3,819 appointments | 95.1%95% interval 78.6% to 99.0%, 365 appointments |
| Calls answered by the practice | 67.2%95% interval 62.0% to 72.1%, 6,903 calls | 56.8%95% interval 45.8% to 67.3%, 1,622 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 24.0%95% interval 11.5% to 43.4%, 112 answers | 85.6%95% interval 83.5% to 87.5%, 88 answers |
| Reception and admin team | 68.7%95% interval 49.2% to 83.3%, 113 answers | 100.0%95% interval 99.7% to 100.0%, 92 answers |
| Having a preferred professional | 30.4%95% interval 16.6% to 49.0%, 124 answers | 31.6%95% interval 29.1% to 34.3%, 91 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 74.3%95% interval 55.2% to 87.2%, 116 answers | 93.8%95% interval 92.4% to 95.0%, 93 answers |
| Contacting the practice | 43.4%95% interval 26.7% to 61.7%, 121 answers | 91.8%95% interval 90.1% to 93.1%, 92 answers |
| Wait for an appointment | 42.2%95% interval 24.5% to 62.0%, 103 answers | 86.1%95% interval 84.0% to 87.9%, 88 answers |
| Being listened to | 65.1%95% interval 45.8% to 80.5%, 114 answers | 94.1%95% interval 92.6% to 95.3%, 91 answers |
| Care and concern | 59.6%95% interval 40.7% to 76.1%, 115 answers | 92.1%95% interval 90.5% to 93.5%, 91 answers |
| Confidence and trust | 72.5%95% interval 52.8% to 86.1%, 111 answers | 97.1%95% interval 96.0% to 97.9%, 90 answers |
| Involvement in decisions | 68.7%95% interval 48.7% to 83.6%, 107 answers | 97.1%95% interval 95.9% to 97.9%, 86 answers |
| Needs met | 81.5%95% interval 62.9% to 92.0%, 116 answers | 97.2%95% interval 96.2% to 98.0%, 92 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 89.1%95% interval 83.7% to 92.8%, 183 patients | 100.0%95% interval 78.5% to 100.0%, 14 patients |
| Children at 18 months | 84.8%95% interval 79.5% to 88.9%, 224 patients | 100.0%95% interval 78.5% to 100.0%, 14 patients |
| Children at 5 years | 79.5%95% interval 74.2% to 83.9%, 263 patients | 100.0%95% interval 84.5% to 100.0%, 21 patients |
| Women aged 25 to 49 | 70.8%95% interval 69.2% to 72.2%, 3,563 patients | 79.2%95% interval 74.3% to 83.3%, 307 patients |
| Women aged 50 to 64 | 72.4%95% interval 70.2% to 74.5%, 1,676 patients | 85.8%95% interval 80.2% to 90.0%, 197 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 20,246August 2026 | 2,186August 2026 |
| Primary care network | Gillingham South PCN | Gillingham South PCN |
| Phone | 01634 854431 | 01634 231856 |
| Friends and Family Test (its own feedback) | 2 answers in June 2026; shares not published below 5 | 97.1% good or very good35 answers, June 2026 |
| Appointments (one month) | 7,124 in August 2026Same day 29.9%; face to face 55.9% | 661 in August 2026Same day 45.8%; face to face 63.4% |
| Antibiotic items per STAR-PU (one year) | 0.67England 0.74, April 2025 to March 2026 | 1.10England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 9.2 qualified permanent17.1 including trainees and locums2,193 patients per permanent GP | 1.0 qualified permanent1.0 including trainees and locums2,129 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.