Croydon · Compare
Whitehorse Practice vs Selhurst Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Selhurst Medical Centre’s Practice score is clearly higher than Whitehorse Practice’s: its 95% interval lies wholly above.
Side by side
| Measure | Whitehorse PracticeCR0 2JJ | Selhurst Medical CentreSE25 5QA |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 72.695% interval 65.8 to 78.594 survey answers | 90.595% interval 87.1 to 92.7101 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 67.3%95% interval 57.8% to 75.5%, 94 answers | 92.8%95% interval 88.4% to 95.6%, 101 answersClearly higher |
| Access (mean of the two below) | 84.9%95% interval 80.0% to 88.3% | 84.9%95% interval 80.0% to 88.4% |
| Appointments within two weeks of booking | 99.3%95% interval 93.3% to 99.9%, 1,020 appointments | 92.4%95% interval 87.0% to 95.6%, 2,298 appointments |
| Calls answered by the practice | 70.5%95% interval 62.7% to 77.2%, 3,100 calls | 77.3%95% interval 69.2% to 83.7%, 2,611 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 66.0%95% interval 56.4% to 74.4%, 92 answers | 89.2%95% interval 84.0% to 92.8%, 96 answers |
| Reception and admin team | 83.2%95% interval 75.0% to 89.2%, 95 answers | 94.0%95% interval 89.8% to 96.5%, 100 answers |
| Having a preferred professional | 38.8%95% interval 30.1% to 48.3%, 96 answers | 51.4%95% interval 44.5% to 58.2%, 101 answers |
| Seeing your preferred professional | 20.1%95% interval 10.3% to 35.4%, 35 answers | 59.1%95% interval 49.2% to 68.4%, 50 answers |
| Knowing the next step | 81.1%95% interval 72.2% to 87.7%, 87 answers | 91.9%95% interval 87.1% to 95.0%, 95 answers |
| Contacting the practice | 69.3%95% interval 59.8% to 77.5%, 91 answers | 92.7%95% interval 88.2% to 95.6%, 98 answers |
| Wait for an appointment | 40.7%95% interval 31.0% to 51.2%, 79 answers | 79.1%95% interval 72.4% to 84.5%, 85 answers |
| Being listened to | 80.0%95% interval 71.1% to 86.6%, 90 answers | 90.5%95% interval 85.6% to 93.9%, 97 answers |
| Care and concern | 72.9%95% interval 63.5% to 80.7%, 89 answers | 90.6%95% interval 85.6% to 93.9%, 97 answers |
| Confidence and trust | 91.0%95% interval 83.7% to 95.2%, 89 answers | 95.6%95% interval 91.6% to 97.7%, 92 answers |
| Involvement in decisions | 81.8%95% interval 72.7% to 88.3%, 83 answers | 91.3%95% interval 86.3% to 94.6%, 90 answers |
| Needs met | 80.6%95% interval 71.5% to 87.3%, 85 answers | 91.9%95% interval 87.0% to 95.0%, 93 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 82.7%95% interval 70.3% to 90.6%, 52 patients | 87.9%95% interval 80.8% to 92.7%, 116 patients |
| Children at 18 months | 78.8%95% interval 67.5% to 86.9%, 66 patients | 69.2%95% interval 59.1% to 77.8%, 91 patients |
| Children at 5 years | 76.1%95% interval 65.0% to 84.5%, 71 patients | 75.0%95% interval 64.8% to 83.0%, 84 patients |
| Women aged 25 to 49 | 66.2%95% interval 63.5% to 68.7%, 1,247 patients | 71.4%95% interval 69.1% to 73.7%, 1,460 patients |
| Women aged 50 to 64 | 76.4%95% interval 72.9% to 79.5%, 631 patients | 80.8%95% interval 76.6% to 84.4%, 390 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 6,763August 2026 | 6,074August 2026 |
| Primary care network | Croydon GP Super Network PCN | Croydon GP Super Network PCN |
| Phone | 020 86841162 | 020 86842010 |
| Friends and Family Test (its own feedback) | 75.9% good or very good58 answers, June 2026 | 100.0% good or very good36 answers, June 2026 |
| Appointments (one month) | 2,987 in August 2026Same day 31.9%; face to face 54.5% | 2,873 in August 2026Same day 61.8%; face to face 45.3% |
| Antibiotic items per STAR-PU (one year) | 0.51England 0.74, April 2025 to March 2026 | 0.69England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.5 qualified permanent5.1 including trainees and locums1,921 patients per permanent GP | 2.1 qualified permanent2.1 including trainees and locums2,939 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.