Basildon · Compare
Western Road Surgery vs The New Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Western Road Surgery and The New Surgery cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Western Road SurgeryCM12 9DX | The New SurgeryCM12 0AH |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 80.995% interval 71.5 to 86.5107 survey answers | 79.695% interval 72.3 to 85.088 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 84.4%95% interval 71.1% to 92.2%, 107 answers | 78.4%95% interval 68.2% to 86.0%, 88 answers |
| Access (mean of the two below) | 72.6%95% interval 67.8% to 76.8% | 82.2%95% interval 77.9% to 85.8%Clearly higher |
| Appointments within two weeks of booking | 72.5%95% interval 65.3% to 78.8%, 2,541 appointments | 97.4%95% interval 93.7% to 98.9%, 2,571 appointmentsClearly higher |
| Calls answered by the practice | 72.6%95% interval 66.1% to 78.2%, 4,314 calls | 67.0%95% interval 59.2% to 73.9%, 3,217 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 68.2%95% interval 53.1% to 80.3%, 100 answers | 54.4%95% interval 43.1% to 65.2%, 82 answers |
| Reception and admin team | 88.2%95% interval 75.5% to 94.7%, 106 answers | 90.8%95% interval 82.3% to 95.4%, 86 answers |
| Having a preferred professional | 28.1%95% interval 17.0% to 42.6%, 106 answers | 12.0%95% interval 6.5% to 21.0%, 86 answers |
| Seeing your preferred professional | 32.2%95% interval 13.9% to 58.5%, 34 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 88.3%95% interval 75.7% to 94.8%, 106 answers | 85.2%95% interval 75.5% to 91.5%, 83 answers |
| Contacting the practice | 82.6%95% interval 69.0% to 91.0%, 106 answers | 66.5%95% interval 55.4% to 76.0%, 85 answers |
| Wait for an appointment | 76.0%95% interval 60.9% to 86.6%, 95 answers | 84.1%95% interval 73.7% to 90.8%, 77 answers |
| Being listened to | 83.4%95% interval 69.7% to 91.7%, 103 answers | 77.4%95% interval 66.6% to 85.5%, 81 answers |
| Care and concern | 81.8%95% interval 67.8% to 90.6%, 102 answers | 78.7%95% interval 68.1% to 86.5%, 82 answers |
| Confidence and trust | 88.4%95% interval 75.8% to 94.9%, 105 answers | 84.2%95% interval 74.3% to 90.8%, 82 answers |
| Involvement in decisions | 90.2%95% interval 77.6% to 96.1%, 100 answers | 87.2%95% interval 77.3% to 93.1%, 76 answers |
| Needs met | 91.9%95% interval 80.1% to 97.0%, 104 answers | 84.7%95% interval 74.8% to 91.2%, 81 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 86.9%95% interval 80.1% to 91.7%, 130 patients | 86.0%95% interval 74.7% to 92.7%, 57 patients |
| Children at 18 months | 87.6%95% interval 80.8% to 92.2%, 129 patients | 81.5%95% interval 70.4% to 89.1%, 65 patients |
| Children at 5 years | 88.6%95% interval 82.2% to 92.8%, 140 patients | 94.0%95% interval 86.7% to 97.4%, 83 patients |
| Women aged 25 to 49 | 78.3%95% interval 76.4% to 80.0%, 2,058 patients | 78.5%95% interval 75.9% to 80.9%, 1,047 patients |
| Women aged 50 to 64 | 79.7%95% interval 77.4% to 81.8%, 1,245 patients | 77.7%95% interval 74.1% to 80.9%, 587 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 13,068August 2026 | 6,749August 2026 |
| Primary care network | Billericay PCN | Billericay PCN |
| Phone | 01277 658117 | 01277 633144 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 82.6% good or very good23 answers, June 2026 |
| Appointments (one month) | 4,059 in August 2026Same day 35.9%; face to face 92.9% | 3,093 in August 2026Same day 70.0%; face to face 52.0% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 0.64England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.8 qualified permanent6.8 including trainees and locums2,269 patients per permanent GP | 2.0 qualified permanent2.0 including trainees and locums3,330 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.