Central Bedfordshire · Compare
West Street Surgery vs Priory Gardens Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
West Street Surgery and Priory Gardens Surgery cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | West Street SurgeryLU6 1SF | Priory Gardens SurgeryLU5 4JD |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 82.395% interval 75.5 to 86.7111 survey answers | 79.195% interval 66.7 to 86.9102 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 85.7%95% interval 76.1% to 91.9%, 111 answers | 78.3%95% interval 60.7% to 89.4%, 102 answers |
| Access (mean of the two below) | 74.2%95% interval 70.9% to 77.3% | 80.7%95% interval 77.9% to 83.1%Clearly higher |
| Appointments within two weeks of booking | 79.5%95% interval 75.4% to 83.1%, 6,521 appointments | 94.0%95% interval 91.1% to 96.0%, 5,598 appointmentsClearly higher |
| Calls answered by the practice | 68.8%95% interval 63.5% to 73.7%, 6,524 calls | 67.3%95% interval 62.6% to 71.7%, 8,525 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 76.7%95% interval 65.5% to 85.1%, 103 answers | 70.1%95% interval 51.0% to 84.1%, 91 answers |
| Reception and admin team | 92.0%95% interval 83.5% to 96.4%, 108 answers | 87.5%95% interval 70.8% to 95.3%, 99 answers |
| Having a preferred professional | 30.5%95% interval 21.2% to 41.7%, 111 answers | 29.5%95% interval 16.2% to 47.5%, 102 answers |
| Seeing your preferred professional | 34.2%95% interval 17.8% to 55.5%, 33 answers | 46.3%95% interval 21.5% to 73.1%, 38 answers |
| Knowing the next step | 89.0%95% interval 79.7% to 94.4%, 107 answers | 73.7%95% interval 54.8% to 86.6%, 93 answers |
| Contacting the practice | 85.4%95% interval 75.6% to 91.6%, 111 answers | 62.9%95% interval 44.6% to 78.1%, 98 answers |
| Wait for an appointment | 76.1%95% interval 64.7% to 84.6%, 101 answers | 71.6%95% interval 51.7% to 85.6%, 84 answers |
| Being listened to | 90.3%95% interval 81.2% to 95.3%, 104 answers | 91.1%95% interval 75.1% to 97.2%, 98 answers |
| Care and concern | 88.0%95% interval 78.4% to 93.7%, 105 answers | 92.2%95% interval 76.7% to 97.7%, 99 answers |
| Confidence and trust | 94.9%95% interval 86.8% to 98.1%, 102 answers | 94.9%95% interval 80.1% to 98.8%, 97 answers |
| Involvement in decisions | 91.6%95% interval 82.3% to 96.2%, 97 answers | 88.8%95% interval 71.9% to 96.1%, 94 answers |
| Needs met | 92.8%95% interval 84.2% to 96.9%, 103 answers | 87.5%95% interval 70.8% to 95.3%, 99 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 90.6%95% interval 83.5% to 94.8%, 106 patients | 80.0%95% interval 74.6% to 84.5%, 250 patients |
| Children at 18 months | 86.1%95% interval 78.3% to 91.4%, 108 patients | 82.0%95% interval 77.2% to 86.1%, 284 patients |
| Children at 5 years | 84.7%95% interval 77.2% to 90.1%, 118 patients | 82.7%95% interval 77.7% to 86.7%, 271 patients |
| Women aged 25 to 49 | 80.6%95% interval 78.8% to 82.3%, 1,953 patients | 60.7%95% interval 59.1% to 62.2%, 3,788 patients |
| Women aged 50 to 64 | 88.4%95% interval 86.4% to 90.2%, 1,072 patients | 71.6%95% interval 69.1% to 74.1%, 1,241 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 12,225August 2026 | 18,404August 2026 |
| Primary care network | Chiltern Hills PCN | Chiltern Hills PCN |
| Phone | 01582 664401 | 01582 699622 |
| Friends and Family Test (its own feedback) | 90.6% good or very good329 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 8,112 in August 2026Same day 31.0%; face to face 49.9% | 10,338 in August 2026Same day 70.5%; face to face 51.9% |
| Antibiotic items per STAR-PU (one year) | 0.77England 0.74, April 2025 to March 2026 | 0.66England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.3 qualified permanent8.2 including trainees and locums1,934 patients per permanent GP | 5.1 qualified permanent8.8 including trainees and locums3,585 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.