South Tyneside · Compare
Victoria Medical Centre vs The Glen Medical Group
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Victoria Medical Centre’s Practice Grade is clearly higher than The Glen Medical Group’s: its likely range lies wholly above.
Side by side
| Measure | Victoria Medical CentreNE31 1NU | The Glen Medical GroupNE31 1NU |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.9likely range 84.3 to 90.588 survey answersClearly higher | 73.2likely range 66.0 to 78.9127 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 87.2%likely range 82.7% to 90.6%, 88 answers | 74.9%likely range 64.8% to 82.8%, 127 answers |
| Access (mean of the two below) | 89.3%likely range 83.5% to 92.9%Clearly higher | 69.1%likely range 63.9% to 73.8% |
| Appointments within two weeks of booking | 96.9%likely range 90.8% to 99.0%, 1,335 appointmentsClearly higher | 64.0%likely range 55.3% to 71.9%, 1,916 appointments |
| Calls answered by the practice | 81.7%likely range 71.8% to 88.6%, 1,663 calls | 74.1%likely range 68.3% to 79.2%, 5,108 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 61.0%likely range 54.8% to 66.8%, 81 answers | 54.6%likely range 43.8% to 65.0%, 119 answers |
| Reception and admin team | 86.5%likely range 81.8% to 90.1%, 83 answers | 89.2%likely range 80.8% to 94.2%, 124 answers |
| Having a preferred professional | 14.2%likely range 10.6% to 18.8%, 89 answers | 24.5%likely range 16.7% to 34.5%, 128 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 29.2%likely range 13.9% to 51.1%, 31 answers |
| Knowing the next step | 84.8%likely range 79.9% to 88.7%, 82 answers | 80.6%likely range 70.9% to 87.6%, 124 answers |
| Contacting the practice | 72.4%likely range 66.8% to 77.4%, 86 answers | 71.4%likely range 61.1% to 79.9%, 126 answers |
| Wait for an appointment | 70.9%likely range 64.9% to 76.2%, 80 answers | 56.4%likely range 45.2% to 67.0%, 111 answers |
| Being listened to | 93.1%likely range 89.4% to 95.6%, 85 answers | 88.6%likely range 80.1% to 93.7%, 124 answers |
| Care and concern | 92.7%likely range 89.0% to 95.2%, 86 answers | 83.7%likely range 74.4% to 90.1%, 122 answers |
| Confidence and trust | 94.7%likely range 91.3% to 96.8%, 84 answers | 94.7%likely range 87.4% to 97.9%, 118 answers |
| Involvement in decisions | 91.1%likely range 86.9% to 94.0%, 81 answers | 91.0%likely range 82.5% to 95.5%, 115 answers |
| Needs met | 92.3%likely range 88.5% to 94.9%, 87 answers | 86.7%likely range 77.7% to 92.4%, 121 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 100.0%likely range 91.2% to 100.0%, 40 patients | 91.5%likely range 85.1% to 95.3%, 118 patients |
| Children at 18 months | 94.1%likely range 80.9% to 98.4%, 34 patients | 93.7%likely range 88.1% to 96.8%, 127 patients |
| Children at 5 years | 100.0%likely range 91.0% to 100.0%, 39 patients | 93.3%likely range 87.4% to 96.6%, 120 patients |
| Women aged 25 to 49 | 81.5%likely range 78.2% to 84.4%, 600 patients | 75.3%likely range 73.3% to 77.1%, 2,021 patients |
| Women aged 50 to 64 | 81.5%likely range 76.4% to 85.7%, 265 patients | 75.8%likely range 72.9% to 78.5%, 909 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,584August 2026 | 11,161August 2026 |
| Primary care network | South Tyneside West PCN | South Tyneside West PCN |
| Phone | 0191 4832106 | 0191 2832250 |
| Friends and Family Test (its own feedback) | 2 answers in June 2026; shares not published below 5 | 92.8% good or very good318 answers, June 2026 |
| Appointments (one month) | 2,026 in August 2026Same day 62.6%; face to face 66.9% | 4,111 in August 2026Same day 32.5%; face to face 85.4% |
| Antibiotic items per STAR-PU (one year) | 0.68England 0.74, April 2025 to March 2026 | 0.96England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.6 qualified permanent2.7 including trainees and locums2,240 patients per permanent GP | 3.6 qualified permanent6.9 including trainees and locums3,080 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.