Croydon · Compare
Upper Norwood Group Practice vs Auckland Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Upper Norwood Group Practice and Auckland Surgery cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Upper Norwood Group PracticeSE19 2NT | Auckland SurgerySE19 2DF |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 89.495% interval 80.4 to 92.6108 survey answers | 77.495% interval 69.4 to 82.890 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 93.7%95% interval 80.9% to 98.1%, 108 answers | 82.1%95% interval 70.9% to 89.6%, 90 answers |
| Access (mean of the two below) | 79.3%95% interval 76.6% to 81.7%Clearly higher | 66.2%95% interval 60.7% to 71.1% |
| Appointments within two weeks of booking | 96.9%95% interval 94.7% to 98.2%, 6,111 appointmentsClearly higher | 86.8%95% interval 79.1% to 92.0%, 1,622 appointments |
| Calls answered by the practice | 61.6%95% interval 56.7% to 66.2%, 8,359 callsClearly higher | 45.5%95% interval 37.6% to 53.7%, 3,024 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 84.5%95% interval 69.4% to 92.9%, 106 answers | 62.7%95% interval 50.2% to 73.7%, 87 answers |
| Reception and admin team | 89.4%95% interval 75.5% to 95.9%, 108 answers | 88.1%95% interval 77.8% to 94.0%, 89 answers |
| Having a preferred professional | 43.4%95% interval 28.9% to 59.2%, 110 answers | 28.0%95% interval 18.5% to 40.0%, 90 answers |
| Seeing your preferred professional | 64.6%95% interval 40.5% to 82.9%, 49 answers | 25.4%95% interval 12.1% to 45.8%, 34 answers |
| Knowing the next step | 90.9%95% interval 77.1% to 96.7%, 107 answers | 82.3%95% interval 70.8% to 89.9%, 86 answers |
| Contacting the practice | 93.8%95% interval 81.0% to 98.2%, 107 answers | 70.8%95% interval 58.6% to 80.6%, 88 answers |
| Wait for an appointment | 87.8%95% interval 73.0% to 95.0%, 103 answers | 64.6%95% interval 51.7% to 75.6%, 82 answers |
| Being listened to | 96.6%95% interval 85.0% to 99.3%, 108 answers | 86.3%95% interval 75.4% to 92.8%, 85 answers |
| Care and concern | 96.6%95% interval 84.8% to 99.3%, 106 answers | 83.7%95% interval 72.2% to 91.0%, 83 answers |
| Confidence and trust | 98.3%95% interval 87.6% to 99.8%, 109 answers | 90.0%95% interval 79.8% to 95.4%, 84 answers |
| Involvement in decisions | 97.4%95% interval 85.7% to 99.6%, 102 answers | 91.2%95% interval 80.9% to 96.2%, 80 answers |
| Needs met | 96.6%95% interval 84.9% to 99.3%, 107 answers | 88.2%95% interval 77.8% to 94.1%, 86 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 95.7%95% interval 90.8% to 98.0%, 138 patients | 96.7%95% interval 90.7% to 98.9%, 90 patients |
| Children at 18 months | 94.0%95% interval 89.1% to 96.8%, 151 patients | 80.0%95% interval 70.0% to 87.3%, 80 patients |
| Children at 5 years | 95.6%95% interval 90.6% to 97.9%, 135 patients | 86.7%95% interval 77.8% to 92.4%, 83 patients |
| Women aged 25 to 49 | 70.7%95% interval 69.2% to 72.2%, 3,490 patients | 77.9%95% interval 75.9% to 79.8%, 1,713 patients |
| Women aged 50 to 64 | 76.8%95% interval 74.4% to 79.1%, 1,226 patients | 78.7%95% interval 75.5% to 81.6%, 676 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 14,666August 2026 | 7,354August 2026 |
| Primary care network | One Thornton Heath PCN | One Thornton Heath PCN |
| Phone | 020 87716050 | 020 86535146 |
| Friends and Family Test (its own feedback) | 93.9% good or very good131 answers, June 2026 | 92.9% good or very good70 answers, June 2026 |
| Appointments (one month) | 6,819 in August 2026Same day 47.9%; face to face 51.4% | 4,752 in August 2026Same day 63.0%; face to face 47.3% |
| Antibiotic items per STAR-PU (one year) | 0.65England 0.74, April 2025 to March 2026 | 0.61England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.1 qualified permanent8.9 including trainees and locums1,818 patients per permanent GP | 4.0 qualified permanent4.0 including trainees and locums1,863 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.