Tunbridge Wells · Compare
The Wells Medical Practice vs Grosvenor & St James Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Wells Medical Practice and Grosvenor & St James Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Wells Medical PracticeTN4 9TF | Grosvenor & St James Medical CentreTN1 2DX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.5likely range 68.0 to 86.5116 survey answers | 81.9likely range 72.6 to 87.2105 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 86.6%likely range 68.9% to 95.0%, 116 answers | 86.4%likely range 73.2% to 93.7%, 105 answers |
| Access (mean of the two below) | 66.1%likely range 61.5% to 70.3% | 71.3%likely range 66.7% to 75.3% |
| Appointments within two weeks of booking | 78.3%likely range 71.5% to 83.9%, 2,566 appointments | 70.0%likely range 63.3% to 76.0%, 3,019 appointments |
| Calls answered by the practice | 53.8%likely range 47.5% to 60.0%, 5,005 calls | 72.5%likely range 66.4% to 77.8%, 4,928 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 41.1%likely range 23.8% to 60.9%, 104 answers | 61.6%likely range 46.1% to 75.0%, 98 answers |
| Reception and admin team | 83.2%likely range 64.5% to 93.1%, 111 answers | 86.4%likely range 73.1% to 93.7%, 104 answers |
| Having a preferred professional | 55.6%likely range 37.0% to 72.7%, 115 answers | 41.0%likely range 27.7% to 55.7%, 106 answers |
| Seeing your preferred professional | 73.2%likely range 47.0% to 89.4%, 63 answers | 69.3%likely range 45.9% to 85.7%, 44 answers |
| Knowing the next step | 94.2%likely range 78.0% to 98.7%, 111 answers | 89.3%likely range 76.0% to 95.6%, 98 answers |
| Contacting the practice | 84.2%likely range 65.8% to 93.7%, 113 answers | 84.0%likely range 70.4% to 92.1%, 105 answers |
| Wait for an appointment | 87.0%likely range 67.5% to 95.6%, 99 answers | 79.3%likely range 63.7% to 89.4%, 89 answers |
| Being listened to | 94.1%likely range 77.8% to 98.6%, 111 answers | 94.7%likely range 83.2% to 98.4%, 100 answers |
| Care and concern | 91.4%likely range 74.2% to 97.5%, 110 answers | 94.0%likely range 82.2% to 98.1%, 99 answers |
| Confidence and trust | 96.6%likely range 81.5% to 99.4%, 113 answers | 97.6%likely range 87.6% to 99.6%, 102 answers |
| Involvement in decisions | 96.5%likely range 80.5% to 99.5%, 105 answers | 93.1%likely range 80.6% to 97.7%, 95 answers |
| Needs met | 95.5%likely range 79.9% to 99.1%, 112 answers | 91.6%likely range 79.2% to 96.9%, 101 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.8%likely range 86.9% to 95.0%, 183 patients | 96.7%likely range 90.8% to 98.9%, 92 patients |
| Children at 18 months | 93.8%likely range 89.3% to 96.5%, 178 patients | 85.1%likely range 77.4% to 90.5%, 114 patients |
| Children at 5 years | 83.0%likely range 77.0% to 87.7%, 188 patients | 85.0%likely range 78.2% to 90.0%, 140 patients |
| Women aged 25 to 49 | 67.6%likely range 66.0% to 69.2%, 3,328 patients | 63.0%likely range 61.1% to 64.9%, 2,559 patients |
| Women aged 50 to 64 | 71.0%likely range 68.8% to 73.1%, 1,759 patients | 71.2%likely range 68.7% to 73.6%, 1,296 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 18,790August 2026 | 13,935August 2026 |
| Primary care network | Tunbridge Wells PCN | Tunbridge Wells PCN |
| Phone | 01892 546422 | 01892 544777 |
| Friends and Family Test (its own feedback) | 93.9% good or very good99 answers, June 2026 | 96.1% good or very good76 answers, June 2026 |
| Appointments (one month) | 5,558 in August 2026Same day 29.6%; face to face 93.2% | 4,700 in August 2026Same day 40.3%; face to face 69.4% |
| Antibiotic items per STAR-PU (one year) | 0.66England 0.74, April 2025 to March 2026 | 0.64England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.8 qualified permanent12.4 including trainees and locums2,139 patients per permanent GP | 6.6 qualified permanent7.7 including trainees and locums2,099 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.