Southend-on-Sea · Compare
The Valkyrie Surgery vs Westcliff Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Westcliff Medical Centre’s Practice score is clearly higher than The Valkyrie Surgery’s: its 95% interval lies wholly above.
Side by side
| Measure | The Valkyrie SurgerySS0 8BU | Westcliff Medical CentreSS0 8BU |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 69.395% interval 50.9 to 82.795 survey answers | 87.195% interval 83.1 to 89.974 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 66.0%95% interval 39.7% to 85.1%, 95 answers | 92.3%95% interval 88.9% to 94.7%, 74 answersClearly higher |
| Access (mean of the two below) | 76.9%95% interval 73.7% to 79.9% | 74.7%95% interval 64.2% to 82.1% |
| Appointments within two weeks of booking | 95.2%95% interval 92.8% to 96.8%, 7,139 appointmentsClearly higher | 74.5%95% interval 56.5% to 86.8%, 447 appointments |
| Calls answered by the practice | 58.5%95% interval 52.6% to 64.2%, 5,780 calls | 74.7%95% interval 63.9% to 83.2%, 1,575 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 27.4%95% interval 10.2% to 55.4%, 86 answers | 82.9%95% interval 78.3% to 86.8%, 68 answers |
| Reception and admin team | 65.7%95% interval 38.8% to 85.2%, 90 answers | 94.0%95% interval 90.8% to 96.2%, 70 answers |
| Having a preferred professional | 24.7%95% interval 9.1% to 51.8%, 93 answers | 21.5%95% interval 17.3% to 26.4%, 71 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 80.1%95% interval 51.4% to 93.9%, 83 answers | 96.3%95% interval 93.6% to 97.9%, 68 answers |
| Contacting the practice | 54.7%95% interval 29.4% to 77.8%, 89 answers | 90.2%95% interval 86.4% to 93.1%, 70 answers |
| Wait for an appointment | 54.5%95% interval 28.3% to 78.4%, 81 answers | 75.1%95% interval 70.0% to 79.7%, 69 answers |
| Being listened to | 85.3%95% interval 58.1% to 96.1%, 90 answers | 92.7%95% interval 89.3% to 95.0%, 73 answers |
| Care and concern | 80.0%95% interval 52.3% to 93.6%, 89 answers | 86.6%95% interval 82.4% to 90.0%, 71 answers |
| Confidence and trust | 91.9%95% interval 65.8% to 98.5%, 90 answers | 98.3%95% interval 96.2% to 99.2%, 72 answers |
| Involvement in decisions | 91.8%95% interval 64.8% to 98.5%, 86 answers | 91.3%95% interval 87.5% to 94.0%, 66 answers |
| Needs met | 83.6%95% interval 56.0% to 95.3%, 89 answers | 90.5%95% interval 86.7% to 93.3%, 70 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 83.0%95% interval 77.2% to 87.6%, 200 patients | 80.0%95% interval 64.1% to 90.0%, 35 patients |
| Children at 18 months | 82.4%95% interval 76.7% to 86.9%, 210 patients | 69.7%95% interval 52.7% to 82.6%, 33 patients |
| Children at 5 years | 74.9%95% interval 68.7% to 80.2%, 219 patients | 66.7%95% interval 46.7% to 82.0%, 24 patients |
| Women aged 25 to 49 | 60.4%95% interval 58.7% to 62.0%, 3,301 patients | 67.6%95% interval 63.5% to 71.4%, 537 patients |
| Women aged 50 to 64 | 64.1%95% interval 61.6% to 66.5%, 1,526 patients | 68.8%95% interval 61.2% to 75.4%, 160 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 17,619August 2026 | 2,970August 2026 |
| Primary care network | Southend West Central PCN | Southend West Central PCN |
| Phone | 01702 221622 | 01702 432040 |
| Friends and Family Test (its own feedback) | 100.0% good or very good5 answers, June 2026 | 87.1% good or very good31 answers, June 2026 |
| Appointments (one month) | 8,908 in August 2026Same day 46.5%; face to face 60.5% | 755 in August 2026Same day 28.6%; face to face 80.7% |
| Antibiotic items per STAR-PU (one year) | 0.70England 0.74, April 2025 to March 2026 | 0.48England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.8 qualified permanent16.7 including trainees and locums2,270 patients per permanent GP | 0.8 qualified permanent0.8 including trainees and locums |
| CQC rating (a separate source) | Good | – |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.