Hackney · Compare
The Riverside Practice vs The Clapton Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Riverside Practice and The Clapton Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Riverside PracticeE5 9BQ | The Clapton SurgeryE5 9BQ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.4likely range 73.2 to 82.792 survey answers | 70.7likely range 62.8 to 77.171 survey answers |
| Label (against the England average) | Patients: cannot be told apart from the England average | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 76.6%likely range 69.5% to 82.4%, 92 answers | 72.1%likely range 62.3% to 80.2%, 71 answers |
| Access (mean of the two below) | 82.6%likely range 77.1% to 86.8% | 67.3%likely range 53.9% to 77.1% |
| Appointments within two weeks of booking | 98.1%likely range 93.1% to 99.5%, 1,497 appointmentsClearly higher | 68.2%likely range 43.4% to 85.8%, 233 appointments |
| Calls answered by the practice | 66.9%likely range 57.3% to 75.2%, 2,150 calls | 66.2%likely range 56.0% to 75.1%, 1,901 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 66.6%likely range 58.9% to 73.5%, 88 answers | 62.4%likely range 52.2% to 71.6%, 71 answers |
| Reception and admin team | 86.3%likely range 80.2% to 90.8%, 91 answers | 71.8%likely range 62.0% to 79.9%, 72 answers |
| Having a preferred professional | 57.8%likely range 50.1% to 65.1%, 92 answers | 34.1%likely range 25.4% to 44.0%, 74 answers |
| Seeing your preferred professional | 51.3%likely range 40.3% to 62.3%, 44 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 81.6%likely range 74.7% to 86.9%, 87 answers | 80.6%likely range 70.8% to 87.6%, 64 answers |
| Contacting the practice | 73.2%likely range 65.8% to 79.5%, 89 answers | 68.5%likely range 58.7% to 76.9%, 74 answers |
| Wait for an appointment | 75.4%likely range 67.4% to 81.9%, 76 answers | 70.0%likely range 59.6% to 78.8%, 65 answers |
| Being listened to | 94.3%likely range 89.4% to 97.0%, 86 answers | 82.6%likely range 73.7% to 88.9%, 73 answers |
| Care and concern | 91.2%likely range 85.6% to 94.8%, 85 answers | 81.9%likely range 72.9% to 88.3%, 72 answers |
| Confidence and trust | 99.0%likely range 95.7% to 99.8%, 85 answers | 93.0%likely range 85.9% to 96.6%, 71 answers |
| Involvement in decisions | 95.2%likely range 90.3% to 97.7%, 79 answers | 92.4%likely range 84.8% to 96.3%, 66 answers |
| Needs met | 90.3%likely range 84.7% to 94.0%, 89 answers | 84.2%likely range 75.3% to 90.2%, 70 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.2%likely range 77.5% to 96.1%, 41 patients | 14.4%likely range 8.8% to 22.8%, 97 patients |
| Children at 18 months | 91.2%likely range 77.0% to 97.0%, 34 patients | 50.5%likely range 41.0% to 59.9%, 103 patients |
| Children at 5 years | 97.3%likely range 86.2% to 99.5%, 37 patients | 37.5%likely range 29.4% to 46.4%, 120 patients |
| Women aged 25 to 49 | 59.6%likely range 56.9% to 62.3%, 1,295 patients | 52.1%likely range 48.9% to 55.3%, 919 patients |
| Women aged 50 to 64 | 71.1%likely range 66.0% to 75.6%, 342 patients | 75.7%likely range 70.7% to 80.1%, 317 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,046August 2026 | 5,692August 2026 |
| Primary care network | Hackney Downs PCN | Hackney Downs PCN |
| Phone | 020 88061928 | 020 88067735 |
| Friends and Family Test (its own feedback) | 92.3% good or very good52 answers, June 2026 | 100.0% good or very good25 answers, June 2026 |
| Appointments (one month) | 2,005 in August 2026Same day 70.3%; face to face 71.0% | 2,206 in August 2026Same day 56.1%; face to face 96.1% |
| Antibiotic items per STAR-PU (one year) | 0.62England 0.74, April 2025 to March 2026 | 0.58England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.4 qualified permanent2.0 including trainees and locums3,604 patients per permanent GP | 1.5 qualified permanent1.5 including trainees and locums3,812 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.