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The Om Medical Centre vs Sheppey Healthy Living Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Om Medical Centre and Sheppey Healthy Living Centre cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Om Medical CentreME12 1UA | Sheppey Healthy Living CentreME12 1HH |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 68.595% interval 63.1 to 73.3110 survey answers | 76.695% interval 65.7 to 84.8112 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 65.1%95% interval 58.0% to 71.6%, 110 answers | 71.5%95% interval 56.0% to 83.2%, 112 answers |
| Access (mean of the two below) | 76.2%95% interval 69.0% to 81.3% | 88.3%95% interval 85.9% to 89.5%Clearly higher |
| Appointments within two weeks of booking | 85.7%95% interval 78.5% to 90.8%, 1,887 appointments | 97.8%95% interval 95.4% to 99.0%, 4,421 appointmentsClearly higher |
| Calls answered by the practice | Not in the grade: no phone data | Not in the grade: no phone data |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 50.8%95% interval 43.4% to 58.1%, 104 answers | 32.3%95% interval 19.6% to 48.2%, 107 answers |
| Reception and admin team | 87.0%95% interval 81.3% to 91.1%, 108 answers | 84.9%95% interval 70.5% to 93.0%, 109 answers |
| Having a preferred professional | 34.6%95% interval 28.1% to 41.8%, 109 answers | 18.1%95% interval 9.1% to 32.9%, 111 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 78.6%95% interval 71.8% to 84.1%, 101 answers | 70.4%95% interval 53.5% to 83.1%, 96 answers |
| Contacting the practice | 64.5%95% interval 57.3% to 71.1%, 108 answers | 57.6%95% interval 42.3% to 71.6%, 113 answers |
| Wait for an appointment | 70.2%95% interval 62.7% to 76.7%, 96 answers | 70.8%95% interval 54.2% to 83.2%, 99 answers |
| Being listened to | 78.8%95% interval 72.1% to 84.1%, 105 answers | 71.6%95% interval 56.0% to 83.3%, 111 answers |
| Care and concern | 78.7%95% interval 72.1% to 84.1%, 105 answers | 73.1%95% interval 57.6% to 84.5%, 111 answers |
| Confidence and trust | 88.8%95% interval 83.3% to 92.7%, 104 answers | 91.0%95% interval 77.8% to 96.7%, 108 answers |
| Involvement in decisions | 83.4%95% interval 76.7% to 88.4%, 93 answers | 79.2%95% interval 63.4% to 89.3%, 102 answers |
| Needs met | 84.6%95% interval 78.6% to 89.2%, 104 answers | 80.8%95% interval 66.0% to 90.1%, 112 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 86.8%95% interval 78.4% to 92.3%, 91 patients | 88.1%95% interval 81.3% to 92.7%, 126 patients |
| Children at 18 months | 81.0%95% interval 71.0% to 88.1%, 79 patients | 84.4%95% interval 77.0% to 89.8%, 122 patients |
| Children at 5 years | 73.4%95% interval 62.8% to 81.9%, 79 patients | 86.0%95% interval 79.2% to 90.9%, 136 patients |
| Women aged 25 to 49 | 61.1%95% interval 58.2% to 63.9%, 1,139 patients | 72.0%95% interval 70.0% to 73.9%, 2,069 patients |
| Women aged 50 to 64 | 61.3%95% interval 57.3% to 65.2%, 584 patients | 73.5%95% interval 71.0% to 75.9%, 1,248 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 7,325August 2026 | 14,397August 2026 |
| Primary care network | Sheppey PCN | Sheppey PCN |
| Phone | 01795 580402 | 01795 877714 |
| Friends and Family Test (its own feedback) | 86.8% good or very good91 answers, June 2026 | 93.0% good or very good100 answers, June 2026 |
| Appointments (one month) | 2,292 in August 2026Same day 31.6%; face to face 69.0% | 6,314 in August 2026Same day 58.2%; face to face 47.7% |
| Antibiotic items per STAR-PU (one year) | 0.84England 0.74, April 2025 to March 2026 | 1.72England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.3 qualified permanent4.7 including trainees and locums3,176 patients per permanent GP | 2.0 qualified permanent8.3 including trainees and locums7,296 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.