Preston · Compare
The Healthcare Centre vs Issa Medical Centre - Patel
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Healthcare Centre and Issa Medical Centre - Patel cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Healthcare CentrePR1 5AF | Issa Medical Centre - PatelPR1 6YA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 73.7likely range 61.9 to 82.8107 survey answers | 81.9likely range 46.6 to 92.6100 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 68.6%likely range 51.8% to 81.6%, 107 answers | 82.7%likely range 32.2% to 98.0%, 100 answers |
| Access (mean of the two below) | 85.3%likely range 82.1% to 87.8%Clearly higher | 79.9%likely range 77.4% to 82.0% |
| Appointments within two weeks of booking | 88.0%likely range 83.1% to 91.6%, 3,420 appointments | 89.4%likely range 86.9% to 91.5%, 10,773 appointments |
| Calls answered by the practice | 82.6%likely range 78.5% to 86.0%, 8,270 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 64.2%likely range 46.7% to 78.7%, 98 answers | 68.8%likely range 22.8% to 94.3%, 97 answers |
| Reception and admin team | 88.6%likely range 73.3% to 95.7%, 101 answers | 92.6%likely range 39.1% to 99.6%, 97 answers |
| Having a preferred professional | 35.9%likely range 21.9% to 52.7%, 106 answers | 32.7%likely range 6.4% to 77.7%, 100 answers |
| Seeing your preferred professional | 39.1%likely range 16.0% to 68.5%, 32 answers | 46.3%likely range 4.7% to 93.8%, 32 answers |
| Knowing the next step | 83.6%likely range 67.5% to 92.5%, 103 answers | 84.2%likely range 32.5% to 98.3%, 96 answers |
| Contacting the practice | 67.6%likely range 50.7% to 80.9%, 106 answers | 77.6%likely range 28.2% to 96.8%, 97 answers |
| Wait for an appointment | 71.6%likely range 54.2% to 84.2%, 100 answers | 76.2%likely range 26.6% to 96.6%, 93 answers |
| Being listened to | 83.4%likely range 67.5% to 92.4%, 105 answers | 95.6%likely range 41.6% to 99.9%, 97 answers |
| Care and concern | 75.9%likely range 59.3% to 87.2%, 105 answers | 93.9%likely range 39.9% to 99.7%, 96 answers |
| Confidence and trust | 92.9%likely range 78.8% to 97.9%, 102 answers | 98.7%likely range 44.0% to 100.0%, 96 answers |
| Involvement in decisions | 90.6%likely range 75.6% to 96.8%, 99 answers | 94.2%likely range 39.9% to 99.8%, 95 answers |
| Needs met | 88.2%likely range 73.2% to 95.4%, 105 answers | 93.0%likely range 38.9% to 99.6%, 95 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.2%likely range 82.4% to 94.8%, 92 patients | 85.5%likely range 82.1% to 88.3%, 502 patients |
| Children at 18 months | 87.0%likely range 77.7% to 92.8%, 77 patients | 79.4%likely range 75.5% to 82.8%, 475 patients |
| Children at 5 years | 87.7%likely range 80.7% to 92.4%, 122 patients | 73.6%likely range 69.4% to 77.4%, 466 patients |
| Women aged 25 to 49 | 72.4%likely range 70.3% to 74.3%, 1,922 patients | 60.5%likely range 59.3% to 61.7%, 6,606 patients |
| Women aged 50 to 64 | 79.7%likely range 77.4% to 81.8%, 1,267 patients | 69.2%likely range 67.4% to 71.0%, 2,443 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,618August 2026 | 37,133August 2026 |
| Primary care network | Preston North & East PCN | Preston North & East PCN |
| Phone | 01772 655533 | 01772 798122 |
| Friends and Family Test (its own feedback) | 100.0% good or very good53 answers, June 2026 | 92.3% good or very good273 answers, June 2026 |
| Appointments (one month) | 4,963 in August 2026Same day 35.0%; face to face 81.0% | 13,833 in August 2026Same day 56.4%; face to face 92.0% |
| Antibiotic items per STAR-PU (one year) | 0.85England 0.74, April 2025 to March 2026 | 1.10England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.7 qualified permanent14.0 including trainees and locums2,227 patients per permanent GP | 3.0 qualified permanent9.3 including trainees and locums12,215 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.