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The Glenfield Surgery vs Groby Surgery

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

Groby Surgery’s Practice Grade is clearly higher than The Glenfield Surgery’s: its likely range lies wholly above.

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Side by side

MeasureThe Glenfield SurgeryLE3 8GSGroby SurgeryLE6 0GL
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade72.0likely range 59.7 to 81.6100 survey answers90.0likely range 87.8 to 91.6103 survey answersClearly higher
Label (against the England average)Cannot be told apart from the England averageClearly above the England average
Patients who describe the practice as good67.4%likely range 50.1% to 81.0%, 100 answers96.0%likely range 94.2% to 97.3%, 103 answersClearly higher
Access (mean of the two below)82.6%likely range 76.2% to 87.2%75.7%likely range 69.7% to 80.3%
Appointments within two weeks of booking85.7%likely range 80.3% to 89.9%, 3,141 appointments92.6%likely range 84.5% to 96.7%, 1,154 appointments
Calls answered by the practice79.3%likely range 67.7% to 87.6%, 1,292 callsClearly higher58.7%likely range 49.8% to 67.0%, 2,536 calls
More survey questions (not part of the grade)
Getting through on the phone55.3%likely range 38.3% to 71.2%, 98 answers85.4%likely range 82.4% to 88.0%, 97 answers
Reception and admin team78.6%likely range 61.7% to 89.3%, 100 answers93.2%likely range 91.0% to 95.0%, 97 answers
Having a preferred professional20.2%likely range 9.9% to 36.8%, 102 answers21.9%likely range 18.9% to 25.2%, 103 answers
Seeing your preferred professionalNot shown: fewer than 30 answersNot shown: fewer than 30 answers
Knowing the next step87.7%likely range 71.2% to 95.4%, 91 answers97.0%likely range 95.3% to 98.1%, 96 answers
Contacting the practice66.4%likely range 49.1% to 80.2%, 101 answers93.6%likely range 91.4% to 95.2%, 102 answers
Wait for an appointment69.1%likely range 51.2% to 82.6%, 95 answers93.9%likely range 91.6% to 95.5%, 92 answers
Being listened to88.4%likely range 72.7% to 95.6%, 97 answers98.0%likely range 96.6% to 98.8%, 101 answers
Care and concern88.9%likely range 73.2% to 95.9%, 96 answers98.0%likely range 96.6% to 98.8%, 102 answers
Confidence and trust90.2%likely range 74.7% to 96.6%, 95 answers100.0%likely range 99.4% to 100.0%, 102 answers
Involvement in decisions93.7%likely range 79.0% to 98.4%, 92 answers99.3%likely range 98.2% to 99.7%, 96 answers
Needs met88.4%likely range 72.7% to 95.6%, 97 answers99.4%likely range 98.5% to 99.8%, 103 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months94.4%likely range 88.4% to 97.4%, 108 patients96.0%likely range 80.5% to 99.3%, 25 patients
Children at 18 months95.0%likely range 89.6% to 97.7%, 121 patients88.5%likely range 71.0% to 96.0%, 26 patients
Children at 5 years92.5%likely range 86.4% to 96.0%, 120 patients100.0%likely range 89.0% to 100.0%, 31 patients
Women aged 25 to 4972.3%likely range 70.4% to 74.2%, 2,094 patients73.2%likely range 69.2% to 76.8%, 522 patients
Women aged 50 to 6479.3%likely range 77.1% to 81.3%, 1,375 patients77.1%likely range 72.2% to 81.3%, 327 patients
Facts (NHS England, not part of the grade)
Registered patients13,936August 20263,540August 2026
Primary care networkG3 PCNG3 PCN
Phone0116 23336000116 2313331
Friends and Family Test (its own feedback)78.1% good or very good73 answers, June 202691.7% good or very good36 answers, June 2026
Appointments (one month)4,900 in August 2026Same day 22.4%; face to face 72.4%1,299 in August 2026Same day 46.5%; face to face 72.5%
Antibiotic items per STAR-PU (one year)0.83England 0.74, April 2025 to March 20260.81England 0.74, April 2025 to March 2026
GPs (full-time equivalent)10.4 qualified permanent15.7 including trainees and locums1,343 patients per permanent GP0.2 qualified permanent0.2 including trainees and locums
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences