Swale · Compare
The Chestnuts Surgery vs Memorial Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Chestnuts Surgery and Memorial Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Chestnuts SurgeryME10 4RU | Memorial Medical CentreME10 4XX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 62.7likely range 54.6 to 69.7111 survey answers | 73.5likely range 60.3 to 82.3108 survey answers |
| Label (against the England average) | No label | Patients: cannot be told apart from the England average |
| Patients who describe the practice as good | 64.5%likely range 53.9% to 73.8%, 111 answers | 75.6%likely range 56.8% to 88.0%, 108 answers |
| Access (mean of the two below) | 58.3%likely range 47.7% to 67.3% | 68.5%likely range 65.0% to 71.8% |
| Appointments within two weeks of booking | 67.8%likely range 57.2% to 76.8%, 1,297 appointments | 83.2%likely range 78.8% to 86.8%, 5,183 appointmentsClearly higher |
| Calls answered by the practice | Not in the grade: no phone data | 53.8%likely range 48.2% to 59.3%, 6,387 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 27.2%likely range 18.8% to 37.6%, 108 answers | 28.6%likely range 14.9% to 48.0%, 104 answers |
| Reception and admin team | 73.3%likely range 62.9% to 81.7%, 107 answers | 86.2%likely range 68.3% to 94.8%, 105 answers |
| Having a preferred professional | 32.1%likely range 23.1% to 42.6%, 110 answers | 34.9%likely range 19.8% to 53.7%, 109 answers |
| Seeing your preferred professional | 37.3%likely range 21.4% to 56.4%, 35 answers | 17.8%likely range 4.4% to 50.5%, 38 answers |
| Knowing the next step | 83.3%likely range 73.6% to 90.0%, 102 answers | 85.3%likely range 66.7% to 94.4%, 100 answers |
| Contacting the practice | 51.2%likely range 40.7% to 61.7%, 108 answers | 61.1%likely range 42.1% to 77.3%, 105 answers |
| Wait for an appointment | 50.4%likely range 38.9% to 61.9%, 90 answers | 71.3%likely range 50.2% to 85.9%, 88 answers |
| Being listened to | 67.6%likely range 56.8% to 76.7%, 106 answers | 86.2%likely range 68.1% to 94.8%, 103 answers |
| Care and concern | 73.1%likely range 62.7% to 81.6%, 106 answers | 89.8%likely range 72.2% to 96.7%, 101 answers |
| Confidence and trust | 89.7%likely range 81.0% to 94.6%, 102 answers | 98.4%likely range 84.0% to 99.9%, 100 answers |
| Involvement in decisions | 90.6%likely range 82.0% to 95.3%, 101 answers | 96.6%likely range 80.9% to 99.5%, 98 answers |
| Needs met | 85.4%likely range 76.0% to 91.5%, 104 answers | 95.4%likely range 79.5% to 99.1%, 100 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.8%likely range 86.2% to 97.3%, 80 patients | 91.3%likely range 85.8% to 94.7%, 160 patients |
| Children at 18 months | 92.2%likely range 84.8% to 96.2%, 90 patients | 84.7%likely range 78.9% to 89.2%, 190 patients |
| Children at 5 years | 87.5%likely range 79.0% to 92.9%, 88 patients | 80.7%likely range 74.8% to 85.4%, 212 patients |
| Women aged 25 to 49 | 77.1%likely range 74.9% to 79.2%, 1,441 patients | 70.2%likely range 68.6% to 71.8%, 3,021 patients |
| Women aged 50 to 64 | 80.8%likely range 77.8% to 83.5%, 720 patients | 75.0%likely range 72.7% to 77.1%, 1,492 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,472August 2026 | 17,970August 2026 |
| Primary care network | Sittingbourne PCN | Sittingbourne PCN |
| Phone | 01795 470794 | 01795 477764 |
| Friends and Family Test (its own feedback) | 84.5% good or very good97 answers, June 2026 | 95.5% good or very good111 answers, June 2026 |
| Appointments (one month) | 3,424 in August 2026Same day 35.2%; face to face 67.6% | 8,251 in August 2026Same day 50.8%; face to face 44.1% |
| Antibiotic items per STAR-PU (one year) | 0.55England 0.74, April 2025 to March 2026 | 0.58England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.5 qualified permanent2.5 including trainees and locums3,871 patients per permanent GP | 7.4 qualified permanent9.6 including trainees and locums2,424 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s whole margin of error lies above every other practice’s here. When the margins overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.