Compare
Swanswell Medical Centre vs Hall Green Health
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Swanswell Medical Centre’s Practice score is clearly higher than Hall Green Health’s: its 95% interval lies wholly above.
Side by side
| Measure | Swanswell Medical CentreB27 7AL | Hall Green HealthB28 8BG |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 77.495% interval 72.0 to 81.497 survey answersClearly higher | 53.395% interval 38.0 to 70.6133 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 82.4%95% interval 74.9% to 88.0%, 97 answersClearly higher | 43.2%95% interval 21.4% to 67.9%, 133 answers |
| Access (mean of the two below) | 65.4%95% interval 61.5% to 68.9% | 76.6%95% interval 74.4% to 78.5%Clearly higher |
| Appointments within two weeks of booking | 95.6%95% interval 90.7% to 98.0%, 2,056 appointments | 94.4%95% interval 92.0% to 96.2%, 7,285 appointments |
| Calls answered by the practice | 35.1%95% interval 29.1% to 41.6%, 4,606 calls | 58.6%95% interval 55.0% to 62.0%, 15,826 callsClearly higher |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 62.8%95% interval 53.9% to 70.9%, 91 answers | 37.5%95% interval 17.0% to 63.6%, 127 answers |
| Reception and admin team | 85.3%95% interval 78.0% to 90.4%, 94 answers | 66.1%95% interval 39.4% to 85.4%, 125 answers |
| Having a preferred professional | 37.5%95% interval 29.6% to 46.1%, 97 answers | 35.4%95% interval 15.8% to 61.6%, 129 answers |
| Seeing your preferred professional | 36.6%95% interval 23.1% to 52.6%, 30 answers | 27.3%95% interval 5.1% to 72.2%, 39 answers |
| Knowing the next step | 86.0%95% interval 78.8% to 91.0%, 95 answers | 58.3%95% interval 32.4% to 80.3%, 122 answers |
| Contacting the practice | 76.9%95% interval 68.9% to 83.4%, 96 answers | 40.5%95% interval 19.3% to 66.1%, 129 answers |
| Wait for an appointment | 71.5%95% interval 62.4% to 79.1%, 83 answers | 49.3%95% interval 25.2% to 73.7%, 122 answers |
| Being listened to | 88.0%95% interval 81.0% to 92.6%, 93 answers | 73.6%95% interval 46.8% to 89.8%, 130 answers |
| Care and concern | 82.9%95% interval 75.4% to 88.5%, 94 answers | 70.2%95% interval 43.7% to 87.7%, 131 answers |
| Confidence and trust | 92.9%95% interval 87.0% to 96.2%, 94 answers | 89.2%95% interval 63.1% to 97.5%, 128 answers |
| Involvement in decisions | 88.3%95% interval 81.1% to 93.1%, 84 answers | 83.6%95% interval 56.5% to 95.3%, 125 answers |
| Needs met | 95.0%95% interval 89.7% to 97.6%, 95 answers | 80.4%95% interval 53.2% to 93.6%, 126 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 92.2%95% interval 83.0% to 96.6%, 64 patients | 79.0%95% interval 74.8% to 82.6%, 423 patients |
| Children at 18 months | 81.5%95% interval 70.4% to 89.1%, 65 patients | 73.8%95% interval 69.4% to 77.8%, 424 patients |
| Children at 5 years | 73.8%95% interval 63.2% to 82.1%, 80 patients | 61.1%95% interval 56.3% to 65.8%, 404 patients |
| Women aged 25 to 49 | 64.7%95% interval 61.8% to 67.5%, 1,083 patients | 49.0%95% interval 47.7% to 50.2%, 5,791 patients |
| Women aged 50 to 64 | 71.8%95% interval 67.6% to 75.6%, 478 patients | 69.6%95% interval 67.7% to 71.5%, 2,182 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 6,184August 2026 | 31,081August 2026 |
| Primary care network | Community Care Hall Green PCN | Community Care Hall Green PCN |
| Phone | 0121 7065676 | 0121 7773500 |
| Friends and Family Test (its own feedback) | 92.4% good or very good198 answers, June 2026 | 69.2% good or very good13 answers, June 2026 |
| Appointments (one month) | 2,894 in August 2026Same day 61.2%; face to face 66.1% | 10,442 in August 2026Same day 40.0%; face to face 70.2% |
| Antibiotic items per STAR-PU (one year) | 0.67England 0.74, April 2025 to March 2026 | 0.72England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.3 qualified permanent4.8 including trainees and locums2,728 patients per permanent GP | 12.4 qualified permanent20.3 including trainees and locums2,501 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.