Blackburn with Darwen · Compare
Stepping Stone Practice vs William Hopwood Street Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Stepping Stone Practice and William Hopwood Street Surgery cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Stepping Stone PracticeBB1 1XA | William Hopwood Street SurgeryBB1 1LX |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 71.595% interval 65.3 to 77.192 survey answers | 74.395% interval 69.3 to 78.6101 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 65.3%95% interval 56.7% to 73.1%, 92 answers | 72.8%95% interval 65.9% to 78.7%, 101 answers |
| Access (mean of the two below) | 85.9%95% interval 80.5% to 89.0% | 77.7%95% interval 73.2% to 81.2% |
| Appointments within two weeks of booking | 93.1%95% interval 84.1% to 97.1%, 982 appointments | 98.8%95% interval 93.3% to 99.8%, 1,217 appointments |
| Calls answered by the practice | 78.6%95% interval 72.7% to 83.4%, 4,646 callsClearly higher | 56.5%95% interval 49.3% to 63.4%, 3,913 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 58.6%95% interval 49.7% to 67.0%, 89 answers | 56.2%95% interval 48.6% to 63.5%, 93 answers |
| Reception and admin team | 76.7%95% interval 68.4% to 83.3%, 89 answers | 85.0%95% interval 79.0% to 89.5%, 98 answers |
| Having a preferred professional | 66.2%95% interval 57.5% to 73.9%, 92 answers | 42.5%95% interval 35.5% to 49.8%, 100 answers |
| Seeing your preferred professional | 28.6%95% interval 19.7% to 39.6%, 57 answers | 51.0%95% interval 39.3% to 62.5%, 39 answers |
| Knowing the next step | 76.6%95% interval 68.1% to 83.4%, 85 answers | 77.6%95% interval 70.6% to 83.2%, 92 answers |
| Contacting the practice | 60.5%95% interval 51.7% to 68.8%, 90 answers | 70.8%95% interval 63.7% to 76.9%, 99 answers |
| Wait for an appointment | 57.6%95% interval 48.0% to 66.6%, 78 answers | 70.1%95% interval 62.3% to 76.8%, 84 answers |
| Being listened to | 75.8%95% interval 67.4% to 82.6%, 88 answers | 84.0%95% interval 77.8% to 88.8%, 95 answers |
| Care and concern | 74.0%95% interval 65.5% to 81.0%, 88 answers | 83.2%95% interval 76.9% to 88.1%, 95 answers |
| Confidence and trust | 82.2%95% interval 74.1% to 88.1%, 84 answers | 92.7%95% interval 87.7% to 95.8%, 91 answers |
| Involvement in decisions | 85.0%95% interval 77.4% to 90.3%, 87 answers | 91.9%95% interval 86.6% to 95.2%, 89 answers |
| Needs met | 85.6%95% interval 78.1% to 90.9%, 85 answers | 80.1%95% interval 73.4% to 85.5%, 92 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 86.1%95% interval 76.8% to 92.0%, 79 patients | 82.3%95% interval 71.0% to 89.8%, 62 patients |
| Children at 18 months | 85.5%95% interval 76.4% to 91.5%, 83 patients | 82.4%95% interval 71.6% to 89.6%, 68 patients |
| Children at 5 years | 81.9%95% interval 71.5% to 89.1%, 72 patients | 75.8%95% interval 63.8% to 84.8%, 62 patients |
| Women aged 25 to 49 | 46.2%95% interval 43.3% to 49.2%, 1,064 patients | 57.9%95% interval 54.6% to 61.0%, 904 patients |
| Women aged 50 to 64 | 65.2%95% interval 60.4% to 69.7%, 402 patients | 72.4%95% interval 67.6% to 76.7%, 362 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 6,023August 2026 | 5,128August 2026 |
| Primary care network | Blackburn East PCN | Blackburn East PCN |
| Phone | 01254 617411 | 01254 52522 |
| Friends and Family Test (its own feedback) | 82.2% good or very good45 answers, June 2026 | 59.7% good or very good67 answers, June 2026 |
| Appointments (one month) | 2,906 in August 2026Same day 48.6%; face to face 65.2% | 2,196 in August 2026Same day 60.6%; face to face 45.4% |
| Antibiotic items per STAR-PU (one year) | 1.15England 0.74, April 2025 to March 2026 | 0.59England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.5 qualified permanent2.5 including trainees and locums2,455 patients per permanent GP | 1.6 qualified permanent1.6 including trainees and locums3,205 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.