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Staffa Health vs The Village Surgery

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

Staffa Health and The Village Surgery cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

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Side by side

MeasureStaffa HealthDE55 5PSThe Village SurgeryDE55 2FY
Practice score (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice score75.795% interval 64.3 to 83.6121 survey answers76.795% interval 68.9 to 82.4105 survey answers
Label (against the England average)Cannot be told apart from the England averageCannot be told apart from the England average
Patients who describe the practice as good75.7%95% interval 59.5% to 86.9%, 121 answers78.8%95% interval 67.7% to 86.8%, 105 answers
Access (mean of the two below)75.6%95% interval 72.2% to 78.7%71.7%95% interval 67.8% to 75.4%
Appointments within two weeks of booking73.1%95% interval 67.5% to 78.0%, 4,156 appointmentsClearly higher54.6%95% interval 47.9% to 61.2%, 3,233 appointments
Calls answered by the practice78.1%95% interval 74.0% to 81.7%, 9,251 calls88.8%95% interval 84.6% to 92.0%, 5,941 callsClearly higher
More survey questions (not part of the rating)
Getting through on the phone50.8%95% interval 34.6% to 66.9%, 114 answers69.3%95% interval 57.2% to 79.2%, 100 answers
Reception and admin team87.0%95% interval 71.9% to 94.6%, 117 answers85.2%95% interval 74.7% to 91.8%, 102 answers
Having a preferred professional24.7%95% interval 13.5% to 41.0%, 121 answers24.9%95% interval 16.1% to 36.4%, 104 answers
Seeing your preferred professional22.1%95% interval 6.2% to 55.0%, 32 answers49.0%95% interval 29.0% to 69.4%, 32 answers
Knowing the next step81.4%95% interval 65.4% to 91.0%, 117 answers89.7%95% interval 80.0% to 95.0%, 100 answers
Contacting the practice66.3%95% interval 49.7% to 79.7%, 120 answers80.5%95% interval 69.5% to 88.2%, 104 answers
Wait for an appointment56.7%95% interval 38.9% to 73.0%, 99 answers70.5%95% interval 58.2% to 80.5%, 95 answers
Being listened to91.4%95% interval 77.1% to 97.1%, 115 answers86.0%95% interval 75.7% to 92.4%, 103 answers
Care and concern89.6%95% interval 75.0% to 96.1%, 116 answers83.1%95% interval 72.4% to 90.2%, 103 answers
Confidence and trust93.0%95% interval 79.3% to 97.9%, 116 answers90.7%95% interval 81.2% to 95.7%, 101 answers
Involvement in decisions92.7%95% interval 78.5% to 97.8%, 110 answers93.0%95% interval 83.8% to 97.1%, 97 answers
Needs met93.9%95% interval 80.3% to 98.3%, 113 answers95.4%95% interval 87.4% to 98.4%, 102 answers
Vaccinations and screening (NHS England QOF, not part of the rating)
Babies at 8 months95.0%95% interval 90.0% to 97.6%, 140 patients92.9%95% interval 85.3% to 96.7%, 84 patients
Children at 18 months93.4%95% interval 88.3% to 96.4%, 152 patients88.0%95% interval 78.7% to 93.6%, 75 patients
Children at 5 years94.3%95% interval 89.8% to 96.9%, 175 patients87.1%95% interval 78.3% to 92.6%, 85 patients
Women aged 25 to 4974.3%95% interval 72.6% to 75.9%, 2,649 patients72.2%95% interval 69.9% to 74.4%, 1,496 patients
Women aged 50 to 6473.9%95% interval 71.7% to 76.0%, 1,614 patients74.5%95% interval 71.5% to 77.3%, 864 patients
Facts (NHS England, not part of the rating)
Registered patients17,182August 20269,620August 2026
Primary care networkSouth Hardwick PCNSouth Hardwick PCN
Phone01773 30903001773 811469
Friends and Family Test (its own feedback)88.4% good or very good86 answers, June 202685.8% good or very good197 answers, June 2026
Appointments (one month)7,768 in August 2026Same day 26.6%; face to face 80.2%3,538 in August 2026Same day 29.9%; face to face 78.8%
Antibiotic items per STAR-PU (one year)0.63England 0.74, April 2025 to March 20260.89England 0.74, April 2025 to March 2026
GPs (full-time equivalent)7.5 qualified permanent13.9 including trainees and locums2,301 patients per permanent GP5.0 qualified permanent5.0 including trainees and locums1,924 patients per permanent GP
CQC rating (a separate source)OutstandingGood

“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences