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St James' Surgery vs High Street Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
St James' Surgery and High Street Surgery cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | St James' SurgeryCT16 1SF | High Street SurgeryCT16 1EQ |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 76.495% interval 67.3 to 82.995 survey answers | 79.195% interval 73.2 to 83.6115 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 77.9%95% interval 65.0% to 87.0%, 95 answers | 79.5%95% interval 71.2% to 85.8%, 115 answers |
| Access (mean of the two below) | 72.8%95% interval 68.5% to 76.6% | 78.1%95% interval 74.3% to 81.4% |
| Appointments within two weeks of booking | 83.7%95% interval 78.2% to 88.0%, 3,349 appointments | 90.0%95% interval 85.1% to 93.5%, 3,094 appointments |
| Calls answered by the practice | 61.9%95% interval 55.3% to 68.1%, 4,582 calls | 66.1%95% interval 60.3% to 71.5%, 5,742 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 55.6%95% interval 41.8% to 68.6%, 88 answers | 72.9%95% interval 64.0% to 80.2%, 111 answers |
| Reception and admin team | 85.1%95% interval 72.6% to 92.5%, 88 answers | 96.9%95% interval 91.9% to 98.9%, 112 answers |
| Having a preferred professional | 43.5%95% interval 31.1% to 56.9%, 95 answers | 20.1%95% interval 13.8% to 28.3%, 114 answers |
| Seeing your preferred professional | 24.6%95% interval 10.2% to 48.5%, 32 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 79.0%95% interval 65.7% to 88.1%, 88 answers | 93.2%95% interval 86.9% to 96.5%, 111 answers |
| Contacting the practice | 71.9%95% interval 58.3% to 82.4%, 91 answers | 87.9%95% interval 80.7% to 92.7%, 113 answers |
| Wait for an appointment | 64.4%95% interval 50.0% to 76.6%, 83 answers | 84.5%95% interval 76.3% to 90.3%, 102 answers |
| Being listened to | 85.2%95% interval 72.9% to 92.5%, 90 answers | 82.1%95% interval 73.9% to 88.1%, 109 answers |
| Care and concern | 78.2%95% interval 64.9% to 87.4%, 90 answers | 83.0%95% interval 75.1% to 88.9%, 112 answers |
| Confidence and trust | 95.5%95% interval 85.7% to 98.7%, 88 answers | 86.4%95% interval 78.7% to 91.6%, 108 answers |
| Involvement in decisions | 88.6%95% interval 76.6% to 94.9%, 85 answers | 93.1%95% interval 86.3% to 96.7%, 97 answers |
| Needs met | 88.9%95% interval 77.2% to 95.0%, 89 answers | 86.8%95% interval 79.2% to 91.9%, 109 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 89.7%95% interval 82.8% to 94.0%, 116 patients | 89.5%95% interval 81.3% to 94.4%, 86 patients |
| Children at 18 months | 86.1%95% interval 78.1% to 91.6%, 101 patients | 92.6%95% interval 84.8% to 96.6%, 81 patients |
| Children at 5 years | 80.6%95% interval 72.1% to 86.9%, 108 patients | 84.8%95% interval 76.5% to 90.6%, 99 patients |
| Women aged 25 to 49 | 69.1%95% interval 66.7% to 71.3%, 1,558 patients | 66.0%95% interval 63.6% to 68.3%, 1,557 patients |
| Women aged 50 to 64 | 73.8%95% interval 70.6% to 76.9%, 745 patients | 69.7%95% interval 66.3% to 73.0%, 717 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 9,465August 2026 | 9,722August 2026 |
| Primary care network | Dover Town PCN | Dover Town PCN |
| Phone | 01304 225559 | 01304 206463 |
| Friends and Family Test (its own feedback) | 83.3% good or very good60 answers, June 2026 | 92.8% good or very good97 answers, June 2026 |
| Appointments (one month) | 6,655 in August 2026Same day 71.1%; face to face 35.3% | 4,526 in August 2026Same day 55.9%; face to face 75.1% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 1.09England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.1 qualified permanent4.1 including trainees and locums2,295 patients per permanent GP | 2.2 qualified permanent3.9 including trainees and locums4,379 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.