Cheltenham · Compare
St. George's Surgery vs The Royal Well Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
St. George's Surgery and The Royal Well Surgery cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | St. George's SurgeryGL50 4DP | The Royal Well SurgeryGL50 4DP |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 87.295% interval 79.6 to 90.6115 survey answers | 77.395% interval 69.2 to 82.7101 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 92.8%95% interval 82.2% to 97.3%, 115 answers | 83.4%95% interval 72.2% to 90.6%, 101 answers |
| Access (mean of the two below) | 74.0%95% interval 69.1% to 77.9% | 63.0%95% interval 56.0% to 69.1% |
| Appointments within two weeks of booking | 83.5%95% interval 78.6% to 87.4%, 4,182 appointments | 72.5%95% interval 65.5% to 78.6%, 2,706 appointments |
| Calls answered by the practice | Not in the grade: no phone data | Not in the grade: no phone data |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 84.4%95% interval 71.9% to 92.0%, 114 answers | 81.9%95% interval 70.4% to 89.6%, 98 answers |
| Reception and admin team | 95.5%95% interval 85.8% to 98.7%, 114 answers | 86.7%95% interval 76.0% to 93.1%, 100 answers |
| Having a preferred professional | 28.2%95% interval 17.5% to 42.0%, 112 answers | 38.8%95% interval 27.7% to 51.3%, 101 answers |
| Seeing your preferred professional | 42.4%95% interval 20.8% to 67.3%, 33 answers | 52.9%95% interval 33.6% to 71.4%, 39 answers |
| Knowing the next step | 88.4%95% interval 76.6% to 94.6%, 114 answers | 85.2%95% interval 74.2% to 92.0%, 99 answers |
| Contacting the practice | 88.6%95% interval 77.0% to 94.8%, 115 answers | 78.2%95% interval 66.4% to 86.7%, 100 answers |
| Wait for an appointment | 77.5%95% interval 63.4% to 87.2%, 104 answers | 55.1%95% interval 41.8% to 67.7%, 87 answers |
| Being listened to | 95.4%95% interval 85.7% to 98.6%, 115 answers | 87.5%95% interval 76.9% to 93.6%, 99 answers |
| Care and concern | 97.0%95% interval 88.0% to 99.3%, 115 answers | 94.1%95% interval 85.1% to 97.8%, 99 answers |
| Confidence and trust | 98.6%95% interval 90.3% to 99.8%, 113 answers | 97.4%95% interval 89.6% to 99.4%, 97 answers |
| Involvement in decisions | 98.5%95% interval 89.7% to 99.8%, 106 answers | 96.2%95% interval 87.9% to 98.9%, 96 answers |
| Needs met | 97.9%95% interval 89.0% to 99.6%, 110 answers | 88.4%95% interval 77.9% to 94.3%, 97 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 89.9%95% interval 83.8% to 93.9%, 139 patients | 93.5%95% interval 84.6% to 97.5%, 62 patients |
| Children at 18 months | 86.4%95% interval 79.1% to 91.5%, 118 patients | 90.4%95% interval 81.5% to 95.3%, 73 patients |
| Children at 5 years | 86.6%95% interval 79.1% to 91.7%, 112 patients | 81.6%95% interval 71.4% to 88.7%, 76 patients |
| Women aged 25 to 49 | 71.4%95% interval 69.5% to 73.2%, 2,367 patients | 65.5%95% interval 63.2% to 67.7%, 1,709 patients |
| Women aged 50 to 64 | 74.5%95% interval 71.6% to 77.3%, 884 patients | 73.4%95% interval 69.9% to 76.7%, 636 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 12,314August 2026 | 8,417August 2026 |
| Primary care network | St Paul's PCN | St Paul's PCN |
| Phone | 01242 215015 | 01242 215010 |
| Friends and Family Test (its own feedback) | 100.0% good or very good37 answers, June 2026 | 90.1% good or very good101 answers, June 2026 |
| Appointments (one month) | 7,500 in August 2026Same day 57.4%; face to face 77.3% | 4,025 in August 2026Same day 40.6%; face to face 84.0% |
| Antibiotic items per STAR-PU (one year) | 0.68England 0.74, April 2025 to March 2026 | 0.63England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.3 qualified permanent7.4 including trainees and locums2,329 patients per permanent GP | 4.4 qualified permanent13.1 including trainees and locums1,901 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.