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Southdene Surgery vs The Shrubberies Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Southdene Surgery and The Shrubberies Medical Centre cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Southdene SurgeryE18 1BD | The Shrubberies Medical CentreE18 1BD |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 79.495% interval 73.2 to 84.3106 survey answers | 81.895% interval 75.6 to 86.5102 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 77.6%95% interval 69.0% to 84.4%, 106 answers | 81.5%95% interval 72.8% to 87.9%, 102 answers |
| Access (mean of the two below) | 83.5%95% interval 78.8% to 87.2% | 82.5%95% interval 77.8% to 86.2% |
| Appointments within two weeks of booking | 96.3%95% interval 92.0% to 98.3%, 2,410 appointmentsClearly higher | 87.6%95% interval 82.1% to 91.6%, 2,884 appointments |
| Calls answered by the practice | 70.6%95% interval 62.3% to 77.7%, 2,739 calls | 77.3%95% interval 69.7% to 83.5%, 2,902 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 62.5%95% interval 53.0% to 71.1%, 102 answers | 64.6%95% interval 54.8% to 73.4%, 100 answers |
| Reception and admin team | 88.5%95% interval 81.2% to 93.2%, 106 answers | 93.3%95% interval 86.7% to 96.7%, 104 answers |
| Having a preferred professional | 37.2%95% interval 28.8% to 46.6%, 105 answers | 57.2%95% interval 47.5% to 66.4%, 103 answers |
| Seeing your preferred professional | 24.7%95% interval 14.4% to 39.1%, 44 answers | 41.5%95% interval 29.3% to 55.0%, 55 answers |
| Knowing the next step | 89.5%95% interval 82.2% to 94.0%, 101 answers | 90.4%95% interval 83.0% to 94.8%, 101 answers |
| Contacting the practice | 80.0%95% interval 71.6% to 86.4%, 106 answers | 79.1%95% interval 70.2% to 85.9%, 104 answers |
| Wait for an appointment | 70.7%95% interval 61.3% to 78.6%, 99 answers | 55.2%95% interval 45.2% to 64.7%, 98 answers |
| Being listened to | 82.7%95% interval 74.5% to 88.6%, 104 answers | 87.9%95% interval 80.1% to 92.9%, 103 answers |
| Care and concern | 82.4%95% interval 74.2% to 88.4%, 106 answers | 87.3%95% interval 79.3% to 92.5%, 101 answers |
| Confidence and trust | 90.6%95% interval 83.6% to 94.8%, 105 answers | 89.0%95% interval 81.3% to 93.7%, 102 answers |
| Involvement in decisions | 84.0%95% interval 75.6% to 89.8%, 98 answers | 89.9%95% interval 82.3% to 94.4%, 99 answers |
| Needs met | 93.1%95% interval 86.7% to 96.5%, 104 answers | 93.9%95% interval 87.4% to 97.2%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 88.1%95% interval 77.5% to 94.1%, 59 patients | 90.4%95% interval 83.2% to 94.7%, 104 patients |
| Children at 18 months | 79.6%95% interval 67.1% to 88.2%, 54 patients | 85.4%95% interval 78.3% to 90.4%, 130 patients |
| Children at 5 years | 81.8%95% interval 70.9% to 89.3%, 66 patients | 85.0%95% interval 77.1% to 90.6%, 107 patients |
| Women aged 25 to 49 | 63.4%95% interval 60.8% to 65.9%, 1,370 patients | 65.3%95% interval 63.1% to 67.4%, 1,916 patients |
| Women aged 50 to 64 | 75.6%95% interval 72.3% to 78.6%, 720 patients | 78.5%95% interval 75.3% to 81.5%, 662 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 6,953August 2026 | 8,457August 2026 |
| Primary care network | Wanstead and Woodford PCN | Wanstead and Woodford PCN |
| Phone | 020 85303731 | 020 85304108 |
| Friends and Family Test (its own feedback) | 78.7% good or very good61 answers, June 2026 | 93.1% good or very good29 answers, June 2026 |
| Appointments (one month) | 3,392 in August 2026Same day 57.0%; face to face 50.6% | 3,072 in August 2026Same day 33.9%; face to face 61.2% |
| Antibiotic items per STAR-PU (one year) | 0.81England 0.74, April 2025 to March 2026 | 0.59England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.5 qualified permanent2.5 including trainees and locums4,741 patients per permanent GP | 2.5 qualified permanent2.5 including trainees and locums3,429 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.