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Sothall & Beighton Health Centres vs Crystal Peaks Medical Centre

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

Crystal Peaks Medical Centre’s Practice score is clearly higher than Sothall & Beighton Health Centres’s: its 95% interval lies wholly above.

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Side by side

MeasureSothall & Beighton Health CentresS20 1HQCrystal Peaks Medical CentreS20 7HZ
Practice score (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice score75.095% interval 67.7 to 80.9126 survey answers88.695% interval 81.7 to 91.896 survey answersClearly higher
Label (against the England average)Cannot be told apart from the England averageClearly above the England average
Patients who describe the practice as good72.8%95% interval 62.5% to 81.0%, 126 answers93.1%95% interval 83.5% to 97.3%, 96 answersClearly higher
Access (mean of the two below)80.1%95% interval 76.5% to 83.1%78.0%95% interval 72.9% to 81.9%
Appointments within two weeks of booking91.8%95% interval 87.5% to 94.7%, 3,475 appointments84.2%95% interval 76.0% to 89.9%, 1,597 appointments
Calls answered by the practice68.3%95% interval 62.6% to 73.5%, 5,796 calls71.8%95% interval 65.7% to 77.1%, 4,914 calls
More survey questions (not part of the rating)
Getting through on the phone44.3%95% interval 34.0% to 55.0%, 120 answers68.2%95% interval 55.2% to 78.8%, 94 answers
Reception and admin team85.1%95% interval 76.0% to 91.1%, 124 answers97.8%95% interval 90.0% to 99.6%, 93 answers
Having a preferred professional24.8%95% interval 16.8% to 35.1%, 121 answers33.6%95% interval 22.9% to 46.4%, 97 answers
Seeing your preferred professionalNot shown: fewer than 30 answers73.1%95% interval 51.0% to 87.7%, 34 answers
Knowing the next step87.2%95% interval 78.3% to 92.8%, 120 answers97.4%95% interval 89.2% to 99.4%, 91 answers
Contacting the practice66.3%95% interval 55.7% to 75.4%, 124 answers89.4%95% interval 78.8% to 95.1%, 94 answers
Wait for an appointment58.0%95% interval 47.0% to 68.3%, 115 answers81.7%95% interval 69.3% to 89.8%, 88 answers
Being listened to81.6%95% interval 72.0% to 88.5%, 122 answers99.0%95% interval 91.9% to 99.9%, 94 answers
Care and concern75.7%95% interval 65.5% to 83.6%, 124 answers98.4%95% interval 90.9% to 99.7%, 93 answers
Confidence and trust93.8%95% interval 86.5% to 97.3%, 123 answers98.5%95% interval 91.0% to 99.8%, 93 answers
Involvement in decisions84.7%95% interval 75.3% to 90.9%, 120 answers93.3%95% interval 83.4% to 97.5%, 89 answers
Needs met84.6%95% interval 75.4% to 90.8%, 123 answers93.6%95% interval 84.0% to 97.6%, 94 answers
Vaccinations and screening (NHS England QOF, not part of the rating)
Babies at 8 months94.8%95% interval 87.4% to 98.0%, 77 patients90.6%95% interval 79.7% to 95.9%, 53 patients
Children at 18 months89.8%95% interval 81.7% to 94.5%, 88 patients88.7%95% interval 79.3% to 94.2%, 71 patients
Children at 5 years85.1%95% interval 75.3% to 91.5%, 74 patients88.7%95% interval 78.5% to 94.4%, 62 patients
Women aged 25 to 4976.3%95% interval 74.1% to 78.5%, 1,416 patients77.6%95% interval 74.9% to 80.0%, 1,056 patients
Women aged 50 to 6479.2%95% interval 76.6% to 81.6%, 986 patients77.1%95% interval 73.9% to 80.0%, 721 patients
Facts (NHS England, not part of the rating)
Registered patients9,412August 20267,160August 2026
Primary care networkTownships 1 PCNTownships 1 PCN
Phone0114 22849000114 2510040
Friends and Family Test (its own feedback)94.2% good or very good364 answers, June 202698.4% good or very good61 answers, June 2026
Appointments (one month)5,203 in August 2026Same day 53.7%; face to face 55.9%3,672 in August 2026Same day 49.4%; face to face 88.6%
Antibiotic items per STAR-PU (one year)0.73England 0.74, April 2025 to March 20260.79England 0.74, April 2025 to March 2026
GPs (full-time equivalent)4.3 qualified permanent4.3 including trainees and locums2,183 patients per permanent GP4.5 qualified permanent4.5 including trainees and locums1,574 patients per permanent GP
CQC rating (a separate source)–Good

“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences