Kingston upon Thames · Compare
Roselawn Surgery vs Manor Drive Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Roselawn Surgery and Manor Drive Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Roselawn SurgeryKT3 6AA | Manor Drive Medical CentreKT4 7LG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 75.1likely range 66.8 to 81.688 survey answers | 81.8likely range 69.2 to 89.1106 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 73.6%likely range 61.9% to 82.7%, 88 answers | 81.1%likely range 63.1% to 91.5%, 106 answers |
| Access (mean of the two below) | 78.5%likely range 72.9% to 83.0% | 83.3%likely range 80.5% to 85.6% |
| Appointments within two weeks of booking | 97.3%likely range 91.2% to 99.2%, 1,242 appointments | 95.9%likely range 92.8% to 97.8%, 3,899 appointments |
| Calls answered by the practice | 59.6%likely range 50.2% to 68.3%, 2,292 calls | 70.5%likely range 65.9% to 74.7%, 8,504 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 58.7%likely range 46.0% to 70.4%, 79 answers | 63.2%likely range 44.5% to 78.7%, 104 answers |
| Reception and admin team | 83.6%likely range 72.5% to 90.8%, 82 answers | 88.7%likely range 72.0% to 96.0%, 107 answers |
| Having a preferred professional | 34.4%likely range 24.0% to 46.5%, 86 answers | 42.1%likely range 25.8% to 60.3%, 107 answers |
| Seeing your preferred professional | 31.9%likely range 17.2% to 51.4%, 35 answers | 50.6%likely range 26.1% to 74.8%, 49 answers |
| Knowing the next step | 78.4%likely range 66.7% to 86.8%, 83 answers | 83.9%likely range 66.1% to 93.3%, 104 answers |
| Contacting the practice | 71.6%likely range 59.5% to 81.3%, 84 answers | 74.5%likely range 56.1% to 87.0%, 107 answers |
| Wait for an appointment | 69.5%likely range 56.7% to 79.8%, 77 answers | 63.3%likely range 43.6% to 79.4%, 94 answers |
| Being listened to | 82.3%likely range 71.0% to 89.8%, 82 answers | 89.5%likely range 72.6% to 96.5%, 103 answers |
| Care and concern | 86.6%likely range 76.0% to 93.0%, 82 answers | 91.9%likely range 75.7% to 97.6%, 104 answers |
| Confidence and trust | 94.2%likely range 85.2% to 97.8%, 80 answers | 96.1%likely range 81.1% to 99.3%, 101 answers |
| Involvement in decisions | 92.3%likely range 82.4% to 96.9%, 76 answers | 95.8%likely range 80.2% to 99.2%, 97 answers |
| Needs met | 92.9%likely range 83.6% to 97.1%, 81 answers | 88.2%likely range 70.9% to 95.8%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.7%likely range 79.3% to 94.2%, 71 patients | 91.8%likely range 86.9% to 95.0%, 183 patients |
| Children at 18 months | 90.7%likely range 80.1% to 96.0%, 54 patients | 89.9%likely range 84.8% to 93.4%, 188 patients |
| Children at 5 years | 77.9%likely range 67.5% to 85.7%, 77 patients | 82.6%likely range 76.6% to 87.4%, 190 patients |
| Women aged 25 to 49 | 61.6%likely range 59.1% to 64.0%, 1,514 patients | 67.5%likely range 65.8% to 69.1%, 3,118 patients |
| Women aged 50 to 64 | 72.7%likely range 69.1% to 76.0%, 626 patients | 77.0%likely range 74.7% to 79.2%, 1,305 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,159August 2026 | 16,496August 2026 |
| Primary care network | New Malden & Worcester Park PCN | New Malden & Worcester Park PCN |
| Phone | 020 89490555 | 020 83299920 |
| Friends and Family Test (its own feedback) | 84.3% good or very good102 answers, June 2026 | 95.1% good or very good473 answers, June 2026 |
| Appointments (one month) | 2,186 in August 2026Same day 41.0%; face to face 42.5% | 6,019 in August 2026Same day 36.3%; face to face 62.2% |
| Antibiotic items per STAR-PU (one year) | 0.56England 0.74, April 2025 to March 2026 | 0.76England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.0 qualified permanent4.0 including trainees and locums1,778 patients per permanent GP | 8.6 qualified permanent9.7 including trainees and locums1,912 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.