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Rock Court Surgery vs Old Swan Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Rock Court Surgery and Old Swan Health Centre cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Rock Court SurgeryL13 2GA | Old Swan Health CentreL13 2GA |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 86.795% interval 81.5 to 90.3104 survey answers | 78.595% interval 64.7 to 87.991 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 87.6%95% interval 80.4% to 92.4%, 104 answers | 73.1%95% interval 53.4% to 86.5%, 91 answers |
| Access (mean of the two below) | 84.6%95% interval 79.4% to 88.2% | 90.9%95% interval 87.8% to 93.2% |
| Appointments within two weeks of booking | 94.2%95% interval 87.7% to 97.4%, 1,494 appointments | 99.5%95% interval 97.9% to 99.9%, 4,654 appointmentsClearly higher |
| Calls answered by the practice | 74.8%95% interval 66.8% to 81.3%, 2,837 calls | 82.2%95% interval 76.3% to 86.8%, 4,208 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 50.9%95% interval 41.7% to 60.0%, 98 answers | 63.8%95% interval 43.6% to 80.1%, 85 answers |
| Reception and admin team | 88.6%95% interval 81.6% to 93.2%, 103 answers | 91.2%95% interval 73.4% to 97.5%, 88 answers |
| Having a preferred professional | 30.3%95% interval 22.7% to 39.1%, 104 answers | 50.1%95% interval 31.5% to 68.6%, 89 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 24.0%95% interval 7.9% to 53.8%, 41 answers |
| Knowing the next step | 80.6%95% interval 72.4% to 86.8%, 100 answers | 70.8%95% interval 50.4% to 85.2%, 86 answers |
| Contacting the practice | 80.7%95% interval 72.5% to 86.8%, 102 answers | 71.4%95% interval 51.7% to 85.4%, 91 answers |
| Wait for an appointment | 76.6%95% interval 67.8% to 83.6%, 95 answers | 74.8%95% interval 53.6% to 88.4%, 79 answers |
| Being listened to | 96.9%95% interval 92.0% to 98.9%, 102 answers | 90.1%95% interval 71.9% to 97.0%, 86 answers |
| Care and concern | 97.0%95% interval 92.0% to 98.9%, 101 answers | 85.5%95% interval 66.2% to 94.7%, 85 answers |
| Confidence and trust | 99.3%95% interval 95.4% to 99.9%, 100 answers | 92.8%95% interval 75.3% to 98.2%, 86 answers |
| Involvement in decisions | 99.0%95% interval 94.9% to 99.8%, 99 answers | 88.9%95% interval 70.1% to 96.5%, 84 answers |
| Needs met | 98.1%95% interval 93.6% to 99.4%, 100 answers | 89.7%95% interval 70.9% to 96.9%, 83 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 86.6%95% interval 76.4% to 92.8%, 67 patients | 86.9%95% interval 76.2% to 93.2%, 61 patients |
| Children at 18 months | 75.9%95% interval 63.1% to 85.4%, 54 patients | 74.6%95% interval 63.1% to 83.5%, 67 patients |
| Children at 5 years | 81.4%95% interval 69.6% to 89.3%, 59 patients | 76.3%95% interval 65.9% to 84.2%, 80 patients |
| Women aged 25 to 49 | 69.0%95% interval 66.1% to 71.8%, 1,023 patients | 62.4%95% interval 60.0% to 64.8%, 1,523 patients |
| Women aged 50 to 64 | 74.1%95% interval 70.1% to 77.8%, 487 patients | 69.6%95% interval 66.5% to 72.6%, 853 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 5,560August 2026 | 9,055August 2026 |
| Primary care network | Igpc PCN | Igpc PCN |
| Phone | 0151 2280672 | 0151 2853737 |
| Friends and Family Test (its own feedback) | 94.0% good or very good50 answers, June 2026 | 96.0% good or very good50 answers, June 2026 |
| Appointments (one month) | 2,168 in August 2026Same day 56.8%; face to face 62.5% | 5,869 in August 2026Same day 80.3%; face to face 28.9% |
| Antibiotic items per STAR-PU (one year) | 0.87England 0.74, April 2025 to March 2026 | 0.88England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.5 qualified permanent8.1 including trainees and locums1,009 patients per permanent GP | 6.9 qualified permanent11.6 including trainees and locums1,310 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.