Hart · Compare
Richmond Surgery vs Hart Health Partnership
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Richmond Surgery and Hart Health Partnership cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Richmond SurgeryGU52 7US | Hart Health PartnershipGU51 4PE |
|---|---|---|
| Practice score (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice score | 78.895% interval 69.4 to 85.3104 survey answers | 68.995% interval 52.8 to 80.6108 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 78.4%95% interval 65.1% to 87.6%, 104 answers | 67.9%95% interval 44.9% to 84.5%, 108 answers |
| Access (mean of the two below) | 79.6%95% interval 76.0% to 82.8%Clearly higher | 71.1%95% interval 67.8% to 74.2% |
| Appointments within two weeks of booking | 83.9%95% interval 79.0% to 87.9%, 3,943 appointments | 77.6%95% interval 73.0% to 81.6%, 5,526 appointments |
| Calls answered by the practice | 75.2%95% interval 69.8% to 80.0%, 5,695 callsClearly higher | 64.6%95% interval 59.7% to 69.3%, 7,887 calls |
| More survey questions (not part of the rating) | ||
| Getting through on the phone | 56.3%95% interval 41.7% to 69.9%, 93 answers | 43.4%95% interval 22.7% to 66.8%, 94 answers |
| Reception and admin team | 92.5%95% interval 81.2% to 97.2%, 98 answers | 79.8%95% interval 55.9% to 92.5%, 99 answers |
| Having a preferred professional | 53.8%95% interval 40.1% to 67.0%, 104 answers | 17.3%95% interval 6.2% to 39.7%, 109 answers |
| Seeing your preferred professional | 68.3%95% interval 47.9% to 83.5%, 50 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 86.2%95% interval 73.2% to 93.5%, 95 answers | 86.0%95% interval 63.0% to 95.7%, 101 answers |
| Contacting the practice | 81.0%95% interval 67.4% to 89.8%, 97 answers | 64.1%95% interval 41.3% to 81.9%, 107 answers |
| Wait for an appointment | 74.3%95% interval 59.8% to 84.9%, 93 answers | 61.0%95% interval 36.6% to 80.9%, 90 answers |
| Being listened to | 91.7%95% interval 80.3% to 96.8%, 99 answers | 78.7%95% interval 54.3% to 92.0%, 96 answers |
| Care and concern | 87.5%95% interval 75.0% to 94.3%, 97 answers | 72.4%95% interval 48.4% to 88.0%, 100 answers |
| Confidence and trust | 95.2%95% interval 85.1% to 98.6%, 101 answers | 87.0%95% interval 64.0% to 96.2%, 100 answers |
| Involvement in decisions | 96.6%95% interval 86.6% to 99.2%, 95 answers | 90.4%95% interval 66.9% to 97.7%, 93 answers |
| Needs met | 96.7%95% interval 87.1% to 99.2%, 100 answers | 86.0%95% interval 63.1% to 95.7%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the rating) | ||
| Babies at 8 months | 94.5%95% interval 89.1% to 97.3%, 127 patients | 93.9%95% interval 89.7% to 96.5%, 197 patients |
| Children at 18 months | 89.6%95% interval 83.5% to 93.6%, 144 patients | 94.4%95% interval 90.2% to 96.8%, 196 patients |
| Children at 5 years | 92.5%95% interval 87.3% to 95.6%, 159 patients | 88.5%95% interval 83.9% to 91.9%, 244 patients |
| Women aged 25 to 49 | 78.0%95% interval 76.3% to 79.6%, 2,396 patients | 79.1%95% interval 77.9% to 80.3%, 4,191 patients |
| Women aged 50 to 64 | 80.6%95% interval 78.4% to 82.6%, 1,411 patients | 83.7%95% interval 82.3% to 85.0%, 2,794 patients |
| Facts (NHS England, not part of the rating) | ||
| Registered patients | 15,073August 2026 | 27,835August 2026 |
| Primary care network | Fleet PCN | Fleet PCN |
| Phone | 01252 811466 | 01252 619000 |
| Friends and Family Test (its own feedback) | 96.8% good or very good311 answers, June 2026 | 90.5% good or very good599 answers, June 2026 |
| Appointments (one month) | 5,666 in August 2026Same day 48.4%; face to face 55.4% | 8,599 in August 2026Same day 36.3%; face to face 57.4% |
| Antibiotic items per STAR-PU (one year) | 0.68England 0.74, April 2025 to March 2026 | 0.63England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.8 qualified permanent5.8 including trainees and locums2,617 patients per permanent GP | 12.6 qualified permanent16.7 including trainees and locums2,216 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.