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Reservoir Road Surgery vs Dr Khuroo's Practice

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

Reservoir Road Surgery and Dr Khuroo's Practice cannot be told apart on the Practice score. The 95% intervals overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

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Side by side

MeasureReservoir Road SurgeryB23 6DJDr Khuroo's PracticeB23 6DJ
Practice score (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice score78.895% interval 69.0 to 86.0110 survey answers73.595% interval 67.8 to 78.486 survey answers
Label (against the England average)Cannot be told apart from the England averageCannot be told apart from the England average
Patients who describe the practice as good75.8%95% interval 61.8% to 85.9%, 110 answers70.5%95% interval 62.8% to 77.2%, 86 answers
Access (mean of the two below)85.8%95% interval 82.4% to 88.4%80.3%95% interval 74.4% to 84.7%
Appointments within two weeks of booking91.8%95% interval 87.2% to 94.9%, 3,077 appointments93.5%95% interval 86.3% to 97.1%, 1,332 appointments
Calls answered by the practice79.6%95% interval 74.7% to 83.8%, 6,287 calls66.9%95% interval 57.6% to 75.0%, 2,274 calls
More survey questions (not part of the rating)
Getting through on the phone64.8%95% interval 50.0% to 77.1%, 106 answers57.9%95% interval 49.8% to 65.7%, 82 answers
Reception and admin team85.5%95% interval 72.4% to 93.0%, 107 answers85.1%95% interval 78.5% to 90.0%, 83 answers
Having a preferred professional48.2%95% interval 34.4% to 62.2%, 109 answers29.2%95% interval 22.6% to 36.9%, 86 answers
Seeing your preferred professional37.0%95% interval 20.1% to 57.8%, 53 answersNot shown: fewer than 30 answers
Knowing the next step82.1%95% interval 68.3% to 90.7%, 104 answers71.1%95% interval 63.1% to 78.0%, 79 answers
Contacting the practice71.2%95% interval 56.7% to 82.4%, 107 answers63.2%95% interval 55.1% to 70.6%, 83 answers
Wait for an appointment73.6%95% interval 58.4% to 84.7%, 97 answers73.7%95% interval 65.6% to 80.4%, 77 answers
Being listened to85.9%95% interval 72.8% to 93.3%, 106 answers90.5%95% interval 84.5% to 94.3%, 79 answers
Care and concern83.4%95% interval 69.9% to 91.5%, 107 answers89.1%95% interval 82.9% to 93.3%, 79 answers
Confidence and trust89.7%95% interval 77.5% to 95.7%, 108 answers93.6%95% interval 88.1% to 96.6%, 77 answers
Involvement in decisions91.2%95% interval 79.1% to 96.6%, 104 answers87.1%95% interval 80.3% to 91.8%, 75 answers
Needs met88.7%95% interval 76.3% to 95.0%, 108 answers92.2%95% interval 86.5% to 95.6%, 79 answers
Vaccinations and screening (NHS England QOF, not part of the rating)
Babies at 8 months72.9%95% interval 65.7% to 79.1%, 166 patients80.0%95% interval 67.6% to 88.4%, 55 patients
Children at 18 months70.4%95% interval 62.9% to 77.0%, 159 patients63.6%95% interval 51.6% to 74.2%, 66 patients
Children at 5 years72.2%95% interval 65.0% to 78.4%, 169 patients65.5%95% interval 54.8% to 74.8%, 84 patients
Women aged 25 to 4961.0%95% interval 59.1% to 63.0%, 2,415 patients62.5%95% interval 59.5% to 65.4%, 1,000 patients
Women aged 50 to 6476.1%95% interval 73.1% to 78.8%, 877 patients70.9%95% interval 66.0% to 75.4%, 351 patients
Facts (NHS England, not part of the rating)
Registered patients13,171August 20265,386August 2026
Primary care networkNorth Birmingham PCNNorth Birmingham PCN
Phone0121 46529500121 4652888
Friends and Family Test (its own feedback)No results for June 202677.8% good or very good81 answers, June 2026
Appointments (one month)5,683 in August 2026Same day 48.1%; face to face 61.2%2,000 in August 2026Same day 29.2%; face to face 68.8%
Antibiotic items per STAR-PU (one year)0.84England 0.74, April 2025 to March 20260.55England 0.74, April 2025 to March 2026
GPs (full-time equivalent)6.4 qualified permanent6.4 including trainees and locums2,056 patients per permanent GP3.6 qualified permanent5.1 including trainees and locums1,480 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s 95% interval lies wholly above every other practice’s here. When the intervals overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice score weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences